David Jones

Corporate head office, Headquarters
David Jones Australia corporate office headquarters

Web : https://www.davidjones.com/

Phone Number : 61385094000

Address :Building 1/572 Swan St, Richmond VIC 3121, Australia

Email : online@davidjones.com.au

Twitter ID : @DavidJonesStore

David Jones Australia
Average rating:  
 19 reviews
by Melissa Evas on David Jones Australia

I have to say how extremely disappointed and unhappy I am with the customer service received from your online service line, your staff whilst helpful appear to be completely dis-empowered to escalate issues or concerns raised by customers to their faceless superiors or team leaders! Then when you ring Head Office the poor Receptionist is left to take your name and number in the hope that someone may in fact ring you back to discuss your concerns!

by Julie on David Jones Australia

Phone system is appalling, always had a high regard for David Jones . NO LONGERLONGER

by Gin on David Jones Australia

David Jones automated phone answering service is a complete fail. After several attempts and a 38min wait on phone, I abandoned the call. This isn't an isolated incident as it has happened many times before. This system needs reviewing asap, even David Jones staff complain about the system!

by paul on David Jones Australia

the most pathetic virtual telephone system. 49 mins and still not put through. prior it was 60 seconds now 60 mins and i cant get to where i want to go. smarten up i thought you had premium service. that has changed and if so so will i

by Margaret on David Jones Australia

This is Margret from Brisbane. I was shopping in the Mt Gravatt Store on Tuesday 26th May 2020. The shoes I required were at the Queens St Brisbane Store. I phone the number given to me and was greeted by an automated service recording, not a person. This recorded voice told me I would receive a return phone call in 248 minutes. That is correct, you read right 248 minutes. I received the call back at 5.35pm in the evening. When I am out shopping I need to take care of my business and move on not have to wait from 2 to 4 hours before I can attend to my inquiry and make a purchase.

by Margaret on David Jones Australia

It was my absolute joy to be attended to by a lady named Elizabeth who answered the phone at head office. I found Elizabeth to be a wonderful, bright, helpful person. A Treasure indeed. Well done, Elizabeth you deserve an award for your helpfulness and cheerfulness. I hope head office recognizes the amazing employee you are.

by Sue Russell on David Jones Australia

Your automated phone system is just terrible. The long wait times - I have currently been waiting for 1 hour and 20 minutes- are absolutely disgusting. This poor customer service has happened on numerous occasions and as a rural customer I am about to give up my patronage. It is just all to difficult to contact your store.

by Kathleen Taylor on David Jones Australia

This rating is for the chance to chat with someone .

Hopeless !!!

by Halina Scott on David Jones Australia

Your online service is appalling I have been waiting three weeks now for a response from customer service re an online order that has never arrived david jones however has charged me for the item and all my emails have been ignored - some might consider that to be fraudulent behaviour my recourse now is to report this to the ACCC or other relevant body. I am very disappointed and outraged by the contempt shown by david jones so called customer service for their customers. The rating has been forced on me as u can't submit without a rating however my rating would be minus 0

by Toni on David Jones Australia

This automated service is the worst I have ever come across. David Jones you should be ashamed. Get it right

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David Jones Australia
Average rating:  
 19 reviews
by Melissa Evas on David Jones Australia

I have to say how extremely disappointed and unhappy I am with the customer service received from your online service line, your staff whilst helpful appear to be completely dis-empowered to escalate issues or concerns raised by customers to their faceless superiors or team leaders! Then when you ring Head Office the poor Receptionist is left to take your name and number in the hope that someone may in fact ring you back to discuss your concerns!

by Julie on David Jones Australia

Phone system is appalling, always had a high regard for David Jones . NO LONGERLONGER

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David Jones Headquarters Info

You can find the corporate head office address and headquarters in Richmond VIC 3121. Most of the operations handled from this David Jones Australia corporate headquarter.

  • Address: David Jones headquarters is completely transparent when it comes to contact information and location of the David Jones. You can address any letters to this corporate headquarters office to:

Building 1/572 Swan St, Richmond VIC 3121, Australia

  • Phone Number: Call +61 3 8509 4000 to reach someone at David Jones headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Monday to Friday: 9:00 am – 6:00 pm and Saturday to Sunday: 10:00 a.m. – 4:00 p.m. We suspect the corporate office is also open during these times.
  • Email: As an alternative, you can email David Jones at online@davidjones.com.au that may help spread the word about your problem.
  • Website: You can use their website www.davidjones.com and contact any department for general help. there is no dedicated website for David Jones headquarters.

David Jones Headquarters Executive Team

Meet the team providing strong leadership to David Jones headquarters. Below are some executive team members name of David Jones corporate head office Australia.

  • Ian Moir : Chief Executive Officer
  • Ian Moir: Managing Director

David Jones corporate office addresses

Corporate addresses
David Jones (Australia)  Building 1/572 Swan St, Richmond VIC 3121, Australia

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