Ebay

Corporate head office, Headquarters
Ebay corporate office headquarters

Web : https://www.ebay.com.au/help/home

Phone Number : 1800322928

Address :10th floor, 45 Market Street, Sydney, NSW 2000

Email : service@ebay.com.au

Twitter ID : @askebay

Ebay Australia
Average rating:  
 20 reviews
by Geoff Quinton on Ebay Australia

Customer Service does NOT EXIST. This Company hides behind "Recorded

Messages".

It is PATHETIC !

by Ray Raff on Ebay Australia

I have just gone on to my eBay account, which my 13-year-old son has access to, and found pornography in my "recent' search history.

You can imagine my shock when adds for Porn Calendars etc with extremely explicit pictures and descriptions popped up as the first thing in my recent search history for possibly all the world looking over my shoulder to see!

I did not even know that eBay sold this sort of stuff let alone that it was easily accessible to EVERYONE!

My children have always had access to my eBay account to search for stuff they would like me to buy for them. If I had of known that this content was readily accessible on eBay, I would have NEVER let them have access to it!

I have no idea at this time if the access was accidental or not but either way it should not be possible.

There is not even a way to set a filter to stop the access.

I have checked the eBay website and this content violates eBay’s own policy on adult content.

I have also checked the on-line eBay forums and apparently there are literally thousands of these types of items listed on eBay. Why?? If its against their own policy!

I have reported it to eBay but have received no response as yet.

They are obviously making a lot of money from this content so I do not expect they will care that much!

They could quite easily solve the problem by adding an explicit content filter??

Children and their parents should not have to worry about adult content popping up, even accidentally, whilst shopping on eBay which, I and others, thought was such an innocuous shopping site.

After this I did some research and found that eBay does nothing about the continual disgusting breaches of their own policies!

by Matt on Ebay Australia

Thieves

by Daryl on Ebay Australia

As both a "Top seller" & buyer on ebbay I can endorse all the sentiments of these ratings about ebay, they continusly &

unilatererally without consultation impose added restrictions or one sided conditions upon sellers, not all sellers are unfair, not all buyers are truthfull, yet ebay continually disadvantages sellers over buyers, both ebay @ paypal have recently cancelled seller fee refunds when an item is returned or refunded for any reason. Sellers can simply return an item because they want to, many lie as to reason, but sellets have to cop all charges & cost of initial shipping, now unless a seller offers spwcific Express post/delivery on their items ebay charge higher sales fees to that seller, "enforcement by fees" delivery time as advised by ebay are unachievable 99% of the time, ebay take no responsibility as to anything.. Australia Post can not meet these advised delivery times in any shape or form and with Covid19 are 2-3weeks for delivery in some cases, buyers lodge a complaint as to item bieng late & bingo ebay doesn't even contact the seller for information simply refunds the buyer who eventually gets the item delivered & now free - bugger the seller, its in no way a fair playing field as a seller with ebay, its their way or no-way, be wary!

by John on Ebay Australia

I was ripped off AU$6209.93 by eBay Australia in a transaction that went wrong. The item - a 600mm Canon Series 1 camera lens was purchased on eBay from a seller in the United States of America and paid for via Ebay’s checkout system. The item was shipped by the seller by the slowest possible means and a month later arrived in Sydney and was seized by Australian Border Force (Customs) because the seller failed to get any customs clearances and unknown to me it was alleged that no GST or Import Duties had been paid.



I live in Melbourne and paid the seller US $250 to ship the item to me and after a month I still had not received it and I had to file an eBay dispute “Item Not Received” case.



eBay Australia is basically a shop front operating from a registered office in Sydney. All their telephone calls to Customer Support are diverted to other countries that include USA, Ireland, Columbia, and the bulk of the calls to The Phillipines where they have cheap scab labour. eBay does not employ many workers in Australia and operates on a shoestring basis using overseas scab labour.



After filing a dispute and 6 days later escalating it, the following day I was bombarded with emails from EBay Australia falsely alleging that I did not pay for the item via eBay and only by credit card and that the item had no eBay buyer protection. Ebay’s checkout system completely bypassed Paypal and therefore had no 90 day Paypal Buyer Protection.



After that, eBay Australia sided with the seller and they then said they were giving the seller a further two days to respond to something that they refused to disclose to me. Once escalated, a dispute is normally reduced in two days. Instead my dispute was never dealt with and I kept receiving untrue emails from EBay Australia and it’s Filipino employees stating that the case had been decided in favour of the seller and that my money would not be refunded to me. Australian Customs sent the item back to the seller in America because it had no customs clearances and I had no invoice or necessary documents to collect it. eBay Australia we’re insisting that I travel to Sydney from Melbourne to get the item off Customs even after it was sent back to the United States of America.



To date, eBay Australia has refused to decide the dispute and have told me that someone wrote in the file that I will never be refunded my payment. I never received the item and eBay Australia stole my payment. They claim the reason is that the item was of high value so they believe that they can keep my payment and deprive me of the AU $6209.93 that I paid for an item that never got delivered to me. Australian Border Force told me over the phone that the unpaid taxes on the item was close to an extra $1000 and I was told by Canon Australia that the camera lens was 19 years old and no parts available anywhere in the world to repair it if it arrived broken, damaged, or faulty. By this time the item was truly out of eBay buyer protection.



I cannot understand how Ebay Australia are allowed to operate in Australia. When items are sold, all payments are transferred offshore to Switzerland so Ebay avoids paying taxes both in Australia and the USA. The parent company of eBay is based in San Jose, California, where my payment went directly to.



How does a company like EBay Australia allowed to operate in Australia I wonder? The only purported taxes are 10% GST and Import Duties that eBay collects at the checkout and purportedly pays to the Australian government. All profits the company makes from seller’s final value fees are sent to Switzerland so Ebay does not pay taxes.



My bank is currently working on doing a chargeback to recover the money that eBay refuses to return to me. Their Money Back Guarantee that they claim that they give to buyers is a complete lie. I intend to close my eBay account permanently after this and wish to warn others to avoid using eBay as they are extremely dishonest and unethical. I believe the Australian Federal government has a duty of care to protect all Australians and should deregister EBay Australia and not allow it to operate in this country.

by C. McLeod on Ebay Australia

I am a small  occasional seller without an eBay shop.  On 2 May I sold an item to a buyer in Canada.  Postage was standard, with Australia Post.  





On 30 May, 28 days later, the item was still delayed at Syndey International departures waiting for a flight, which as you are aware is due to the Covid-19 pandemic.  The buyer also lodged a claim for refund on that date.  The case was escalated and the buyer issued a refund on 5 June.  This is despite a tracking number provided,  regular updates to the buyer and eBay's extension of international delivery deadlines up to 50 days according to eBay's most recent seller support information letting us sellers know how eBay is helping at:

COVID 19 Coronavirus Updates | eBay Seller Centre https://sellercentre.ebay.com.au/covid-19-coronavirus-updates.

An appeal was lodged and rejected.  Case closed.  In the meantime, the item has left Australia and arrived in Canada.  



The upshot here is that whilst eBay has an updated policy to accommodate delays due to Covid-19, the administrative procedures are not in line with that policy.  In fact, during an online chat regarding the now closed case, I was told a hold should have been placed on this case to prevent escalation to refund.  It was unclear who was responsible for requesting the hold, but given eBay's policy, it should be eBay.  Because I also have other international buyers who have requested refunds due to non delivery as their items are waiting for flights, I have requested a hold be placed on these cases to prevent automatic escalation to refund.   Where is the publicly written information that tells me I need to do this?  And the hold period is only 10 days, again nothing like the 50-day extension you promise sellers.



In the meantime, the refunded buyer can see their item is on the way and they have no way through eBay to cancel the refund or pay again when the item arrives.  We the seller have neither the item, the ability to get it back nor to be paid the money for the sale.  In whose commercial world is this acceptable business practice?

by Ben smith on Ebay Australia

What's the use of having a contact phone number if it's just a recorded message telling you to go on Internet and fix the problem on

by Thomas Weyrich on Ebay Australia

It’s hard to believe in this day and age that NSW fair trading cannot get eBay to comply with legislation. The seek and destroy attitude of fair trading on small business is a disgrace. eBay and PayPal collude together to withhold our money.

Well I’ve spoken with the police about missing 7k see what happens.

They offer no real reason as to there actions. Let’s see what happens.

by Anon on Ebay Australia

I've used eBay as a power seller for over 10 years because of the traffic it receives; good for buying and selling. Unfortunately, they intentionally overcharge their seller accounts and try every trick to rip you; not providing credit for returns, overcharging / overriding what are meant to be automatically calculated FV and ad fees, fees debited to your eBay account that should be credited such as returns and they debit nore than your account balance is owing. They appear to intentially cook seller metrics on seller performance so sellers pay additional 'below standard' fees then will not correct it. When your overcharged sometimes it's best to cop it on the chin or you risk further overcharging and them siding up against you with disputes or excess fees and because they're not regulated there is nothing you can do. eBay have no regulation or transparent complaints handling system nor do they appear to hold their staff accountable for inconsistent advice and going against online disclosed policies. They appear to make up their own rules as they go and reward dishonest sellers by allowing them to remain selling as they pay higher below standard fees. They single out individual sellers that do the right thing only because they're making sales and paying less fees. Avoid contacting their Austealian staff for support as they're not only incompetent they'll also flag, mark and or tag you for removing your listings then provide inconsistent reasons why your listing/s were removed when other sellers continue selling the same items. They appear to engage in criminal activity but worse of all because they're unregulated there's nothing you can do and, they know it. One-star

appears harsh but it's generous - minus 10 stars would be relevant and appropriate. Checkout their online forum too for seller comments consistent with seller dissatisfaction and account fee overcharging without resolution. If you need to contact them I recommend going through other eBay sites, not in Australia as the Australian team generally speaking give eBay global a bad name. That's the honest truth and you should know!

by Jake on Ebay Australia

Unimpressed with eBay Australia's team member standards: professionalism, integrity, honesty, knowledge, overcharging and competence.

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Ebay Australia
Average rating:  
 20 reviews
by Geoff Quinton on Ebay Australia

Customer Service does NOT EXIST. This Company hides behind "Recorded

Messages".

It is PATHETIC !

by Ray Raff on Ebay Australia

I have just gone on to my eBay account, which my 13-year-old son has access to, and found pornography in my "recent' search history.

You can imagine my shock when adds for Porn Calendars etc with extremely explicit pictures and descriptions popped up as the first thing in my recent search history for possibly all the world looking over my shoulder to see!

I did not even know that eBay sold this sort of stuff let alone that it was easily accessible to EVERYONE!

My children have always had access to my eBay account to search for stuff they would like me to buy for them. If I had of known that this content was readily accessible on eBay, I would have NEVER let them have access to it!

I have no idea at this time if the access was accidental or not but either way it should not be possible.

There is not even a way to set a filter to stop the access.

I have checked the eBay website and this content violates eBay’s own policy on adult content.

I have also checked the on-line eBay forums and apparently there are literally thousands of these types of items listed on eBay. Why?? If its against their own policy!

I have reported it to eBay but have received no response as yet.

They are obviously making a lot of money from this content so I do not expect they will care that much!

They could quite easily solve the problem by adding an explicit content filter??

Children and their parents should not have to worry about adult content popping up, even accidentally, whilst shopping on eBay which, I and others, thought was such an innocuous shopping site.

After this I did some research and found that eBay does nothing about the continual disgusting breaches of their own policies!

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Ebay Australia Headquarters Info

You can find the corporate office address and eBay Australia headquarters in 10th floor, 45 Market Street, Sydney, NSW-2000. Most of the operations handled from this eBay AU corporate headquarter.

  • Address: Ebay Australia headquarters is completely transparent when it comes to contact information and location of the Ebay headquarters. You can address any letters to this corporate headquarters office to:

10th floor, 45 Market Street, Sydney, NSW-2000.

eBay Global corporate headquarters : 2145 Hamilton Ave, San Jose, CA, U.S.A – 95125
For any general inquiries, please contact Ebay head office number : (408) 376-7400

  • Phone Number: Call 1800 322 928 to reach someone at Ebay Australia headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during 8:00 am to 10:00 pm, local time, 7 days a week.
  • Email: As an alternative, you can email Ebay at service@ebay.com.au that may help spread the word about your problem. You can also contact someone close to the corporate office by emailing the Media Help department.
  • Website: You can use their website ebay.com.au/help/home and contact any department for general help. there is no dedicated website for Ebay headquarters.

Ebay Headquarters Executive Team

Ebay headquarters is run by an executive team. Below are some executive team members name of Ebay corporate office Australia.

  • Devin Wenig – President & CEO
  • Alessandro Coppo – SVP, General Manager, eBay Classifieds Group
  • Steve Fisher – SVP, Chief Technology Officer
  • Marie Oh Huber – SVP Legal Affairs, General Counsel & Secretary
  • Wendy Jones – SVP, Global Operations
  • Jay Lee – SVP, General Manager, Markets
  • Kris Miller – SVP, Chief Strategy Officer
  • Scott Schenkel – SVP, Chief Financial Officer

Ebay corporate office addresses

Corporate addresses
Ebay Airways (Australia)  10th floor, 45 Market Street, Sydney, NSW-2000, Australia
Ebay Global (USA)  2145 Hamilton Ave, San Jose, CA, U.S.A – 95125
Ebay Asia Pacific (Singapore)  Millenia Tower One, Temasek Blvd, Singapore 039192
Ebay U.K. South RichmondLondon

Resource Links

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Also Read : Jetstar Corporate office

Submit your review
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Create your own review

Ebay Australia
Average rating:  
 20 reviews
by Geoff Quinton on Ebay Australia

Customer Service does NOT EXIST. This Company hides behind "Recorded

Messages".

It is PATHETIC !

by Ray Raff on Ebay Australia

I have just gone on to my eBay account, which my 13-year-old son has access to, and found pornography in my "recent' search history.

You can imagine my shock when adds for Porn Calendars etc with extremely explicit pictures and descriptions popped up as the first thing in my recent search history for possibly all the world looking over my shoulder to see!

I did not even know that eBay sold this sort of stuff let alone that it was easily accessible to EVERYONE!

My children have always had access to my eBay account to search for stuff they would like me to buy for them. If I had of known that this content was readily accessible on eBay, I would have NEVER let them have access to it!

I have no idea at this time if the access was accidental or not but either way it should not be possible.

There is not even a way to set a filter to stop the access.

I have checked the eBay website and this content violates eBay’s own policy on adult content.

I have also checked the on-line eBay forums and apparently there are literally thousands of these types of items listed on eBay. Why?? If its against their own policy!

I have reported it to eBay but have received no response as yet.

They are obviously making a lot of money from this content so I do not expect they will care that much!

They could quite easily solve the problem by adding an explicit content filter??

Children and their parents should not have to worry about adult content popping up, even accidentally, whilst shopping on eBay which, I and others, thought was such an innocuous shopping site.

After this I did some research and found that eBay does nothing about the continual disgusting breaches of their own policies!

by Matt on Ebay Australia

Thieves

by Daryl on Ebay Australia

As both a "Top seller" & buyer on ebbay I can endorse all the sentiments of these ratings about ebay, they continusly &

unilatererally without consultation impose added restrictions or one sided conditions upon sellers, not all sellers are unfair, not all buyers are truthfull, yet ebay continually disadvantages sellers over buyers, both ebay @ paypal have recently cancelled seller fee refunds when an item is returned or refunded for any reason. Sellers can simply return an item because they want to, many lie as to reason, but sellets have to cop all charges & cost of initial shipping, now unless a seller offers spwcific Express post/delivery on their items ebay charge higher sales fees to that seller, "enforcement by fees" delivery time as advised by ebay are unachievable 99% of the time, ebay take no responsibility as to anything.. Australia Post can not meet these advised delivery times in any shape or form and with Covid19 are 2-3weeks for delivery in some cases, buyers lodge a complaint as to item bieng late & bingo ebay doesn't even contact the seller for information simply refunds the buyer who eventually gets the item delivered & now free - bugger the seller, its in no way a fair playing field as a seller with ebay, its their way or no-way, be wary!

by John on Ebay Australia

I was ripped off AU$6209.93 by eBay Australia in a transaction that went wrong. The item - a 600mm Canon Series 1 camera lens was purchased on eBay from a seller in the United States of America and paid for via Ebay’s checkout system. The item was shipped by the seller by the slowest possible means and a month later arrived in Sydney and was seized by Australian Border Force (Customs) because the seller failed to get any customs clearances and unknown to me it was alleged that no GST or Import Duties had been paid.



I live in Melbourne and paid the seller US $250 to ship the item to me and after a month I still had not received it and I had to file an eBay dispute “Item Not Received” case.



eBay Australia is basically a shop front operating from a registered office in Sydney. All their telephone calls to Customer Support are diverted to other countries that include USA, Ireland, Columbia, and the bulk of the calls to The Phillipines where they have cheap scab labour. eBay does not employ many workers in Australia and operates on a shoestring basis using overseas scab labour.



After filing a dispute and 6 days later escalating it, the following day I was bombarded with emails from EBay Australia falsely alleging that I did not pay for the item via eBay and only by credit card and that the item had no eBay buyer protection. Ebay’s checkout system completely bypassed Paypal and therefore had no 90 day Paypal Buyer Protection.



After that, eBay Australia sided with the seller and they then said they were giving the seller a further two days to respond to something that they refused to disclose to me. Once escalated, a dispute is normally reduced in two days. Instead my dispute was never dealt with and I kept receiving untrue emails from EBay Australia and it’s Filipino employees stating that the case had been decided in favour of the seller and that my money would not be refunded to me. Australian Customs sent the item back to the seller in America because it had no customs clearances and I had no invoice or necessary documents to collect it. eBay Australia we’re insisting that I travel to Sydney from Melbourne to get the item off Customs even after it was sent back to the United States of America.



To date, eBay Australia has refused to decide the dispute and have told me that someone wrote in the file that I will never be refunded my payment. I never received the item and eBay Australia stole my payment. They claim the reason is that the item was of high value so they believe that they can keep my payment and deprive me of the AU $6209.93 that I paid for an item that never got delivered to me. Australian Border Force told me over the phone that the unpaid taxes on the item was close to an extra $1000 and I was told by Canon Australia that the camera lens was 19 years old and no parts available anywhere in the world to repair it if it arrived broken, damaged, or faulty. By this time the item was truly out of eBay buyer protection.



I cannot understand how Ebay Australia are allowed to operate in Australia. When items are sold, all payments are transferred offshore to Switzerland so Ebay avoids paying taxes both in Australia and the USA. The parent company of eBay is based in San Jose, California, where my payment went directly to.



How does a company like EBay Australia allowed to operate in Australia I wonder? The only purported taxes are 10% GST and Import Duties that eBay collects at the checkout and purportedly pays to the Australian government. All profits the company makes from seller’s final value fees are sent to Switzerland so Ebay does not pay taxes.



My bank is currently working on doing a chargeback to recover the money that eBay refuses to return to me. Their Money Back Guarantee that they claim that they give to buyers is a complete lie. I intend to close my eBay account permanently after this and wish to warn others to avoid using eBay as they are extremely dishonest and unethical. I believe the Australian Federal government has a duty of care to protect all Australians and should deregister EBay Australia and not allow it to operate in this country.

by C. McLeod on Ebay Australia

I am a small  occasional seller without an eBay shop.  On 2 May I sold an item to a buyer in Canada.  Postage was standard, with Australia Post.  





On 30 May, 28 days later, the item was still delayed at Syndey International departures waiting for a flight, which as you are aware is due to the Covid-19 pandemic.  The buyer also lodged a claim for refund on that date.  The case was escalated and the buyer issued a refund on 5 June.  This is despite a tracking number provided,  regular updates to the buyer and eBay's extension of international delivery deadlines up to 50 days according to eBay's most recent seller support information letting us sellers know how eBay is helping at:

COVID 19 Coronavirus Updates | eBay Seller Centre https://sellercentre.ebay.com.au/covid-19-coronavirus-updates.

An appeal was lodged and rejected.  Case closed.  In the meantime, the item has left Australia and arrived in Canada.  



The upshot here is that whilst eBay has an updated policy to accommodate delays due to Covid-19, the administrative procedures are not in line with that policy.  In fact, during an online chat regarding the now closed case, I was told a hold should have been placed on this case to prevent escalation to refund.  It was unclear who was responsible for requesting the hold, but given eBay's policy, it should be eBay.  Because I also have other international buyers who have requested refunds due to non delivery as their items are waiting for flights, I have requested a hold be placed on these cases to prevent automatic escalation to refund.   Where is the publicly written information that tells me I need to do this?  And the hold period is only 10 days, again nothing like the 50-day extension you promise sellers.



In the meantime, the refunded buyer can see their item is on the way and they have no way through eBay to cancel the refund or pay again when the item arrives.  We the seller have neither the item, the ability to get it back nor to be paid the money for the sale.  In whose commercial world is this acceptable business practice?

by Ben smith on Ebay Australia

What's the use of having a contact phone number if it's just a recorded message telling you to go on Internet and fix the problem on

by Thomas Weyrich on Ebay Australia

It’s hard to believe in this day and age that NSW fair trading cannot get eBay to comply with legislation. The seek and destroy attitude of fair trading on small business is a disgrace. eBay and PayPal collude together to withhold our money.

Well I’ve spoken with the police about missing 7k see what happens.

They offer no real reason as to there actions. Let’s see what happens.

by Anon on Ebay Australia

I've used eBay as a power seller for over 10 years because of the traffic it receives; good for buying and selling. Unfortunately, they intentionally overcharge their seller accounts and try every trick to rip you; not providing credit for returns, overcharging / overriding what are meant to be automatically calculated FV and ad fees, fees debited to your eBay account that should be credited such as returns and they debit nore than your account balance is owing. They appear to intentially cook seller metrics on seller performance so sellers pay additional 'below standard' fees then will not correct it. When your overcharged sometimes it's best to cop it on the chin or you risk further overcharging and them siding up against you with disputes or excess fees and because they're not regulated there is nothing you can do. eBay have no regulation or transparent complaints handling system nor do they appear to hold their staff accountable for inconsistent advice and going against online disclosed policies. They appear to make up their own rules as they go and reward dishonest sellers by allowing them to remain selling as they pay higher below standard fees. They single out individual sellers that do the right thing only because they're making sales and paying less fees. Avoid contacting their Austealian staff for support as they're not only incompetent they'll also flag, mark and or tag you for removing your listings then provide inconsistent reasons why your listing/s were removed when other sellers continue selling the same items. They appear to engage in criminal activity but worse of all because they're unregulated there's nothing you can do and, they know it. One-star

appears harsh but it's generous - minus 10 stars would be relevant and appropriate. Checkout their online forum too for seller comments consistent with seller dissatisfaction and account fee overcharging without resolution. If you need to contact them I recommend going through other eBay sites, not in Australia as the Australian team generally speaking give eBay global a bad name. That's the honest truth and you should know!

by Jake on Ebay Australia

Unimpressed with eBay Australia's team member standards: professionalism, integrity, honesty, knowledge, overcharging and competence.

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