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Rating is actually -0. I have spent 3 hours on hold for 2 separate attempts at calling Jetstar. I got cut off straight away with the 1st call. The 2nd call I started the conversation telling the Jetstar rep that if we get cut off, to please call me back, I was then told they can’t make outgoing calls!!! Shamefull! Well of course in the middle of me explaining my situation and requesting help, I was cut off again!
Guess what? NO ONE CALLED ME BACK!
I guess Jetstar’s policy for customer service is NOT to communicate with customers.
So I’ve wasted 3 hours of my time trying to get help with a problem for a flight that’s in 48 hours. And still no help. And Jetstar has $486 of my money!
So what do you have to do to get customer service?
Shame on you Jetstar. It wasn’t this difficult to get you to take my money.
Your lack of service is disgraceful!
No excuses! Not even Corona virus!
Trying to leave Australia to go home. Flight from Hobart to Melbourne cancelled less than a day before departure. Leaving it close to impossible to catch my connecting flight. Trying desperately to get an alternative option but disconnected after more than one and a half hour on hold. Now on hold again. Another hour. Still no luck. Left with no option but to cancel all my flights. Horribly inadequate.
Jetstar Headquarters Info
You can find the corporate office address and Jetstar headquarters in Melbourne, VIC 3001, Australia. Most of the operations handled from this Jetstar corporate headquarter.
- Address: Jetstar headquarters is completely transparent when it comes to contact information and location of the Jetstar headquarters. You can address any letters to this corporate headquarters office to:
PO Box 4713, Melbourne, VIC 3001, Australia.
- Phone Number: Call 131 538 to reach someone at Jetstar headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during 24 hours a day, 7 days a week. We suspect the corporate office is also open during these times.
- Email: As an alternative, you can email Jetstar at firstname.lastname@example.org that may help spread the word about your problem. You can also contact someone close to the corporate office by emailing the Media Help department.
- Website: You can use their website www.jetstar.com/au/en and contact any department for general help. there is no dedicated website for Jetstar headquarters.
Jetstar Headquarters Executive Team
Jetstar headquarters is run by an executive team. Below are some executive team members name of Jetstar corporate office Australia.
- Gareth Evans – Jetstar Group Chief Executive Officer
- Dean Salter – Jetstar Australia & New Zealand Chief Operating Officer
- Alan McIntyre – Executive Manager Network, Partnerships and Revenue Management, Jetstar Group
- Catriona Larritt – Chief Customer Officer, Jetstar Group
- Jill Henderson – Executive Manager People and Communications, Jetstar Group
Jetstar corporate office addresses
|Jetstar Airways (Australia)||PO Box 4713, Melbourne, VIC 3001, Australia|
|Jetstar Asia (Singapore)||Singapore Changi Airport T1, PO Box 323, Singapore 918144|
|Jetstar Pacific (Vietnam)||112 Hong Ha, Ward 12, Tan Binh Dist. Ho Chi Minh City, Vietnam|
|Jetstar Japan||Narita International Airport Terminal3, Narita, Chiba, 282-0006, Japan|
Also Read : Corporate office, Headquarters