Kogan

A hopeless company with 0 customer service. Pure waste of time. Ordered a smartwatch, send me a wrong one, refuse to replace while they have stock, and want to give me a store credit and refuse to refund. got a refund after 25 days of email communication.

Complete trash of a business, i had a pressure washer still under warranty and when i finally got a response from their so called help desk they tried to low ball me with a $20 credit for an item that is on their page for $140 as a replacement, they then asked me to return the product, after weeks of my product now sitting waiting to be picked up i decided to contact the courier and they have told me that kogan has not approved the pick up at their end meaning the information they sent me was fraudulent, enjoy the bill i have now sent you and the additional legal expense you will now incur as promised, im done dealing with your trash system and i and many others will enjoy the class action suit to finally have you closed once and for all for your negligence.

This is the worst web site ever , i mean ever ,,no response nor no email response,

From kogan at all ,they bombard you with emails ,you tell them to stop and they still keep comming,you connot call them,they donot respong to anything,

This is not a cheep place to shop ,there are better outthere,

DO NOT BUY FROM THEM ,,,please,

This company does not replace faulty products. Just sends you in circles for months through their useless customer helpdesk. Do not purchase from them.

Junk,bought a TV and was the worst thing I have ever bought paid extra for upgraded warranty and 3 months after purchase im still trying to make contact and get a valid response from Kogan. 0ne week later and still no box or email, where is your warehouse I don't want this tv, it's not fit for purpose and I've been waiting 3 months for a resolution,



The back up service which I paid extra for is poor at best.

More than frustrated

Want my money back

Worlds worst company

Selling China's junk at inflated prices

How do I actually get to TALK go someone on Kogan OR Dick Smith?

I have an issue with a purchase already delivered that does not appear in my orders at their website and there is no way to talk to any of these people, and all Dick Smith stores in NZ, where I am, are closed.

Absolutely impossible to get in contact with - or more importantly - get an answer from!

They encourage contact through email but don't respond to them.

Customer service does not exist.

Below is an extract from their page but it is absolutely incorrect



"Phone Number: Call 1300 304 292 to reach someone at Kogan headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Monday to Sunday: 24 Hours. We suspect the corporate head office is also open during these times."

Took my money on 05/06/20 yet on 10/06/20 next day dispatch is false as product still not sent. Failed to honour alleged discount coupon. Company hides behind emails and does not supply telephone number. Customer care is a myth.

I have been charged for a product I have not bought. Impossible to phone and ask for help

I act for an elderly lady who ordered 2 items online and was charged twice. All attempts at calling the number on the website were unsuccessful.