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I went to Mac Morley Myer yesterday to just ask if there is any sort of info from Mac to return a product as I had purchased it from a different place. The lady called Samantha was very unpleasant in dealing with my question and not unknowledgeable about a certain company or item, she did not even let me finish my enquiry and she got very rude, disrespectful, and unhelpful. Before she even provides any sort of info, seek help from colleagues, or her manager, she straight away started shouting and told me to go back to where I purchased the product from and she is not going to do anything about it. I was very shocked and got terribly upset the way she treated me. So, I just told her if you cannot help, there is no need to get rude and treat people bad. I walked to the counter ,where there was another lady there and I explained to her what happened , the lady told me to come back later to speak to the manager as she is on her lunch break at the moment and she asked me to provide my name with a phone number. While the other lady was talking to me, Samantha came to the counter and said to me I’ll call someone to help you, I just said to her before you got rude and disrespected me , you could’ve done this earlier. To me as a customer, Samantha acted very unprofessional, have extremely poor customer service and lack of knowledge about the company and its products. I work as an assistant manager, I believe no customer deserves to be treated in that way. Later that day I went to a different Mac store where I received the best customer service and they provided with full details of consumer care within Australia and internationally without any rudeness or any complications.
Worst customer service ever - both in store and on the phone.
I tried to return an item I purchased online at Myer Macquare, and I had to go to 3 different registers to attempt this, which took over 20 mins, considering nobody knew how to, and in the end I left without returning it! Either they couldn't find a tablet, or when they found one it wasn't charged, or their login wasn't working, or someone had taken the tablet from their area... I mean, how hard it is to organise a refund?!!!!
Then, I tried to contact Myer - 5 times I was cut off! The receptionist was overly polite, although somehow couldn't put a call through. I ended up leaving my details for someone to call me back.... Two days later, and still haven't heard a thing.
If their customer service is anything to go by, they won't be around much longer!
Myer Headquarters Info
You can find the corporate head office address and headquarters in Docklands VIC 3008. Most of the operations handled from this Myer Australia corporate headquarter.
- Address: Myer headquarters is completely transparent when it comes to contact information and location of the Myer. You can address any letters to this corporate headquarters office to:
800 Collins St, Docklands VIC 3008, Australia
- Phone Number: Call +61 13 69 37 to reach someone at Myer headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Monday to Saturday: 9:00 am – 6:00 pm and Sunday: 10:00 am – 5:00 pm. We suspect the corporate office is also open during these times.
- Email: As an alternative, you can email Myer at email@example.com that may help spread the word about your problem.
- Website: You can use their website www.myer.com.au and contact any department for general help. there is no dedicated website for Myer headquarters.
Myer Headquarters Executive Team
Meet the team providing strong leadership to Myer headquarters. Below are some executive team members name of Myer corporate head office Australia.
- John King : Chief Executive Officer & Managing Director
- Nigel Chadwick : Chief Financial Officer
- Allan Winstanley : Chief Merchandise Officer
- Geoff Ikin : Chief Customer Officer
- Paul Goodall : Executive General Manager Store Design and Development
- Tabitha Pearson : Executive General Manager People and Culture
- Timothy Clark : Executive General Manager Property
- Tony Sutton : Executive General Manager Stores, Retail Operations
Myer corporate office addresses
|Myer (Australia)||800 Collins St, Docklands VIC 3008, Australia|
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