NAB Corporate Office Headquarters

Online Fraud transactions happened from my account, NAB is taking very long to investigate, then also stating that will only give money back if recovered from the other side or else I will lose the money. Then charged me international transaction fee as well for a fraud transaction. Not a good bank to deal with. Not recommended, no security, your money is not safe with NAB.

After depositing a cheque in the cheque deposit drawer in the Hastings branch, my cheque went missing. The next day I spent over 3 hours on the chat line (I was 33rd in queue) and on 132265 phone line chasing the cheque. Eventually Hastings were sent 2 emails from chat line and NAB phone assist to contact me. No contact!

Contacted NAB again for the 3rd time and after much pushing from me they rang another number at the branch and made contact. The employee at the branch was FAR from helpful and said they were busy and I'd probably hear after the weekend. Absolutely no care factor from anyone!

I went on to NAB site to put in a complaint. Filled it in with all details and sent it - NO GO - it isn't operating. Absolute rubbish from one of the biggest banks. I'm tipping my business and personal account will not be with NAB for long now!

they refuse to provide their emails or contact info and after months of trying to resolve an issue it is still outstanding and no one will provide an answer except they will escalate the matter

Disgraceful service. I was treated like i was a criminal by your branch manager at dandenong. Her name was linda collinson. She more or less called me a liar and now my card is on hold and i just tried to use the card for food and it was declined i need to have someone call me on 0434507151 immediately. I have no money now and need to pay my motel accomodation and to get home in sydney for my operation

Absolutely inhuman - my husband the named above is in last stages of Alzheimer’s- before and during his disease he ran up his credit card with NAB - I, his wife have endeavoured to pay this off - at the start of co-vid I wrote to the bank and said I would do my best to get to the bank as often as I could to carry on paying - this I have done - but now have been sent a letter demanding $5 or else!!!!!

I only owe $300 and odd dollars from thousands... just rang they apparently can’t / won’t speak to me cos of privacy to my husband-!!! Who do they think has been paying them all this time ..., they are inhuman, disgusting set of people - no personal empathy at all - Susan Green

That’s a laugh to prove I’m human - right!!!

NAB appears to have a serious customer service problem where it is now not possible to directly contact a customer's assigned 'personal banker' at a designated direct telephone number of the customer's own branch to even , for example, to undertake a simple task such as requesting a meeting to discuss bank business. On attempting to do this, the assigned number is not answered (because the 'banker is attending to other customers'); instead the call is redirected into NAB's telephone routing system requiring customer identification etc etc with eventual connection to a 'head office' banker, who will attempt to call the same number and surprise, surprise, the HO banker is confronted with the same problem, and can only promise to contact the branch 'by other means' to resolve the problem and arrange for the branch to contact the customer. Why a message bank or another sophisticated telecommunications solution (with a guaranteed call back within a reasonable amount of time) is not installed in all branches just beggars disbelief! This level of poor customer service, underpinned by obvious line management incompetence, has become appalling, and the experience today has almost tempted a decision to move the family and business accounts to a new service provider.



The pity of this is that we can be sure that this problem is being encountered by thousands of customers around Australia every day of the week, most of whom don't bother to report it , and in the process, without even knowing it, NAB must surely be losing once loyal customers!

My family's relationship with NAB (formerly NBA) has been about 70-85 years long with my late father holding positions such as rep opening the Hong Kong office in the 70s, the head of the joint venture with AJIF in Hong Kong, the head of the bank in UK and Europe in the 80s and then General Manager international banking before retiring. My late Grandfather and late mother also worked for the bank - and I even worked for the bank in the 80s. Up to 8 years ago - the service I received from NAB private banking was excellent. Then things changed and I no longer had one private banker helping with my investments and the contact was moved to Melbourne. There was no personal service but at least they didn't make mistakes with my term deposits. Several years later and things changed again where it was a team of contacts and at least they responded to my email instructions and reached out with TD interest rates. This past year - there have been multiple mistakes with term deposits not being actioned as per my requests by email. I am extremely disappointed with the service I have had in particular in the last year and so tired of chasing mistakes. I have recently discovered another error and very tired of this. I am thinking it might be best to look for another bank. Is it too much to ask that you actually do your job efficiently and correctly - with customer service in mind.

After trying to transfer 250k into another account, going into the branch first thing in the morning and getting told it will be in the other account in 1-2 hours and It’s 6pm and it’s still not F$&king in the account! And still getting told by everyone on the phone” oh it should be in there!?!” BUT ITS NOT!

I am so disappointed with nab, terrible service, everything takes forever and there’s no way to get past the firewall of staff to talk to anyone who can actually help. Definitely closing my nab accounts

Most disappointingly, NAB still invests heavily in new gas projects, fracking and other fossil fuels. Fossil fuel is the main cause of the climate disruption that has caused floods, heatwaves, unprecedented bushfires and drought, loss of viable agricultural land and the barrier reef dying. Every dollar invested in fossil fuel is destructive. NAB should invest in more jobs-intensive solar, wind, batteries and pumped hydro, not trashing the future.