Spotlight

Corporate head office, Headquarters
Spotlight Australia corporate office headquarters

Web : https://www.spotlightstores.com/

Phone Number : 1300305405

Address :111 Cecil St, South Melbourne VIC 3205, Australia

Email : info@spotlightgroup.com

Twitter ID : @SpotlightStores

Spotlight Australia
Average rating:  
 26 reviews
by Helen on Spotlight Australia

I tried to call Spotlight in Midland six times today twice I got through and was put through to the appropriate department and then was put on hold for 15 minutes before I got cut off. Three times I did get through and I was put on hold without actually speaking to anybody and then got cut off again after at least 15 minutes on hold,and on the six time I asked to speak to the manager whose name was Rebecca. She was extremely rude not at all interested in the fact that I was complaining about the poor service and not being able to get through all the time. She She accused me of abusing her instead of listening to my complaint and trying to resolve it. I think this service is an absolute disgrace. The manager of that store does not have the skills to be a manager and the store definitely needs an overhaul and review of it’s customer service abilities.

by Halina on Spotlight Australia

Absolutely appalling- a so called VIP member for 11 yrs, told I don't spend enough to get a catalogue mailout, but I need a coupon to get the so called specials atm , customer service told me I have to wait 24 hrs to find out why, sending letter to CEO

by Annie on Spotlight Australia

Apart from two women in the upholstery fabric section of the store, the staff at the Port Macquarie store, especially the two boys, are rude, unhelpful and arrogant. If any of the staff, with the two mentioned, exceptions, ever smiled the roof would fall in.

Someone send us a decent fabric shop with knowledgeable staff and quality fabrics.

by m feeney on Spotlight Australia

I bought some matching towels but wanted additional bath sheets. The heĺp desk advised me stock was depleter but advised it would be back soon.so helpful and courteous. thank you.

by Susan Lawrence on Spotlight Australia

The rating is actually a big fat ZERO!!



I will never ever be ordering from Spotlight online....what a joke!!

Also advised my facebook friends to steer clear also.



I have a house of curtains and one missing...and it keeps going...

So my drama was - was short supplied 1 x 270x223cm Curtain but the delivery docket says two....no response to 5 emails...just got a stupid generic message saying I was to wait because the parcel could have been delayed due to Covid 19 - well seeing as its a short supply that doesn't apply to my problem....AND STILL NO ONE CONTACTED ME.



Rang the 1300 Number and being the call centre is in Fiji my confidence dropped, so once I finally got the lovely gentleman to understand, he put the order in.....I told him the product code I WAS NOT SENT, but guess what I was sent....the small size.... so not happy - I also had to wait 2 months to get the wrong curtain.

So I have just rung up again and they are going to send me the correct one.... fingers crossed.

So SPOTLIGHT seems everyone has the same complaint....might be worth your while to help AUSTRALIAN's with jobs - you need a customer service section for sure!!! Worst experience on line ever and I order from China!!!

by Beppy Summit on Spotlight Australia

Disgusting customer service. No follow up on any contact I’ve made. Never get an explanation as to why my goods haven’t arrived. They’re happy to have my money but I don’t have the goods! I have an outstanding order from April 29th! I’ll be contacting consumer affairs as judging by the reviews nothing is ever resolved! You want a rating? How about a minus 10!

by Lynly Cooper on Spotlight Australia

Disgraceful. No service to talk of, put on hold for so long I eventually hung up. Doing the right thing during Covid crisis and I will NEVER ring a Spotlight store again to order. Will now go elsewhere

by appaling service on Spotlight Australia

disgusting service, 2 days now I have been trying to speak with someone regarding a tracking number that was emailed to me with confirmation of order. This tracking number is not registered with Australia Post. Very quick to take money but god for bid if you want some help or even some products.

by Lisa on Spotlight Australia

I placed an order for nearly $300 worth of craft items online and received the order in bits and pieces, poorly packaged with several items very damaged. I have provided feedback online with no response other than an automated one two times and have spent a hug amount of time on the phone attempting to talk to someone. I managed to get a person to talk to and was asked to provide photos of the damaged goods which I did. This was over 2 weeks ago. NO RESPONSE!! Have now just given up on contacting you by phone. This is ridiculously bad customer service. Please note I have given one star as I had to, to submit this form.

by Donna on Spotlight Australia

Absolutely appalling customer service.

I ordered curtains for my children’s bedrooms and household more than 6 weeks ago! My order was sent in 3 different packages which took weeks, then the packing slip advised there were 3 curtains packed, when I only received 2! Called to complain and was told another would be sent. Called 2 weeks later, no record of my first call. Then another few days and an email to say they can’t fulfill, and gave my money back for one curtain almost 7 weeks after paying for it!!

Now it’s not even possible to get the curtains I originally ordered.

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Spotlight Australia
Average rating:  
 26 reviews
by Helen on Spotlight Australia

I tried to call Spotlight in Midland six times today twice I got through and was put through to the appropriate department and then was put on hold for 15 minutes before I got cut off. Three times I did get through and I was put on hold without actually speaking to anybody and then got cut off again after at least 15 minutes on hold,and on the six time I asked to speak to the manager whose name was Rebecca. She was extremely rude not at all interested in the fact that I was complaining about the poor service and not being able to get through all the time. She She accused me of abusing her instead of listening to my complaint and trying to resolve it. I think this service is an absolute disgrace. The manager of that store does not have the skills to be a manager and the store definitely needs an overhaul and review of it’s customer service abilities.

by Halina on Spotlight Australia

Absolutely appalling- a so called VIP member for 11 yrs, told I don't spend enough to get a catalogue mailout, but I need a coupon to get the so called specials atm , customer service told me I have to wait 24 hrs to find out why, sending letter to CEO

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Spotlight Headquarters Info

You can find the corporate head office address and headquarters in Melbourne VIC 3205. Most of the operations handled from this Spotlight Australia corporate headquarter.

  • Address: Spotlight headquarters is completely transparent when it comes to contact information and location of the Spotlight. You can address any letters to this corporate headquarters office to:

111 Cecil St, South Melbourne VIC 3205, Australia

  • Phone Number: Call +61 1300 305 405 to reach someone at Spotlight headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Monday to Friday: 9:00 am – 5:00 pm and Saturday to Sunday: Closed. We suspect the corporate office is also open during these times.
  • Email: As an alternative, you can email Spotlight at info@spotlightgroup.com that may help spread the word about your problem.
  • Website: You can use their website www.Spotlight.com.au and contact any department for general help. there is no dedicated website for Spotlight headquarters.

Spotlight Headquarters Executive Team

Meet the team providing strong leadership to Spotlight headquarters. Below are some executive team members name of Spotlight corporate head office Australia.

  • Rob DeDominicis : Ceo and Managing Director

Spotlight corporate office addresses

Corporate addresses
Spotlight (Australia)  111 Cecil St, South Melbourne VIC 3205, Australia

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