The Good Guys

Corporate head office, Headquarters
The Good Guys corporate office headquarters

Web : https://www.thegoodguys.com.au

Phone Number : 61393305300

Address :60 City Rd, Southbank VIC 3006, Australia

Email : customercare@thegoodguys.com.au

Twitter ID : @TheGoodGuysAU

The Good Guys Australia
Average rating:  
 19 reviews
by Riz on The Good Guys Australia

Literally shocking customer service. They gave me a cash back gift voucher that couldn't be used. Then I emailed them about it for 4 weeks of no reponses. That's just money straight to the bottom line. Crooks.

by Kim on The Good Guys Australia

Warner's bay store. Best advice is DON'T visit this store. Dreadful staff, manager likes McDonald's and prefers to eat than serve customers. Andrew is rude, disrespectful and would do better in a non person contact job. 0/10.

by AS on The Good Guys Australia

Totally unsatisfactory customer service and when approached for explanation of delivery of products was given a very vague answer.

Will never recommend it to anyone.

by Miss R Forrest on The Good Guys Australia

I am very disappointed and quite disgusted in the service and NON PROFESSIONAL attitude by Manger of the store and staff, of Nth Lakes Qld.. Staff didnt change my delivery date after I made the effort to get there by 5pm to pay upgrade on item and change delivery, I turned up with half a hour to spare and , it was not done by the staff member, so Friday was a stress day had by the Good Guys, called next morning to speak to someone about company who were delivering today , as no number or a reply text was available to me , due to instructions on my end to enter my community, I called asked for Manger of store, he was so UN Professional he came to the phone with Hello Derek here, I corrected him as he should have introduced himself as "Mr Derek ??? Im the store Manager how can I help you" "> this was not done, he didnt like being corrected and then had a go at me, the staff are rude I was hung up on , and I didnt not abuse, I have a hearing problem , so when I told the manger he backed down with hes abuse towards me, told him to not in future make accusations they dont seem to care for us the customers, they wont go out of their way , NO FIRST NAMES SHOULD BE USED IN A BUSINESS.. ITS A BUSINESS NOT A PERSONAL MEET UP.. I havent bought a thing from this company in 5 yrs , and to be truely honest its gone down hill with PROFESSIONAL / Manners and customer service to customers and their needs..

by Melanie on The Good Guys Australia

This review page made me pick a star. It is really minus one.

I have a confirmation email stating my order is being processed, but when I spoke to the store they advised the item is out of stock. I just checked the website and yep, it is still advertised as being for sale as of today. It was also advertised for sale the day after I was told it was out of stock nationally. I wonder how many people are paying for items that are on back order until God knows when. I have asked for a refund and have had no response, whatsoever, in 5 business days. This is a rort and If I am not satisfied with a response today when the store opens I will be involving a third party.

by Summyr on The Good Guys Australia

Was aproved for appliance replacement over a month ago, no one answers the phone or returns my call.

by Veronica on The Good Guys Australia

Terrible customer service appliance replacement program

by Antoine Rose on The Good Guys Australia

I don’t recommend a Samsung product or take any extended warranty from concierge ,it’s not worth and a waste of money .The customer service is very poor and their centres are not professional ,I regret purchasing a Samsung frenchdoor fridge at good guys .I had three breakdown in 4 years .I had to make more than a dozen calls to get my fridge repaired .

by Philomena Seldon on The Good Guys Australia

On April 11 I ordered a TV for my sister who lives in Wollongong NSW. I live in Qld. At the time I ordered it, it was in stock, later I was told it wasn't in stock, due to Corrona Virus. It would take 15 day to be delivered. I was ok with this. Today April 23 it was delivered to my house in Qld. This TV was instructed to be delivered to my Sister in Wollongong. There were instruction on the paper work for a signature upon delivery this was not done. The delivery guy left the TV on my driveway. Ask my Husband what was his name and left. This is such poor customer service and I will never go through Good Guys again. We were not offered any compensation. To cover our stress in this situation, having to make 4 different phone calls, with no help. Untill we called the Corporate Office in Victoria and spoke to a person named Sue. Also the box was damaged when we got the delivery, Hopfully the TV is not damaged, when my sister finally gets it. Very discussed.

by Steele Paterson on The Good Guys Australia

Advertised a product as available for online order. Ordered product, paid for it and received confirmation order. Turns out over a week later that product is not in stock. Tried to follow up but staff are rude and won't take or return calls. emails also ignored.

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The Good Guys Australia
Average rating:  
 19 reviews
by Riz on The Good Guys Australia

Literally shocking customer service. They gave me a cash back gift voucher that couldn't be used. Then I emailed them about it for 4 weeks of no reponses. That's just money straight to the bottom line. Crooks.

by Kim on The Good Guys Australia

Warner's bay store. Best advice is DON'T visit this store. Dreadful staff, manager likes McDonald's and prefers to eat than serve customers. Andrew is rude, disrespectful and would do better in a non person contact job. 0/10.

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The Good Guys Headquarters Info

You can find the corporate head office address and headquarters in Southbank VIC 3006. Most of the operations handled from this The Good Guys Australia corporate headquarter.

  • Address: The Good Guys headquarters is completely transparent when it comes to contact information and location of the The Good Guys. You can address any letters to this corporate headquarters office to:

60 City Rd, Southbank VIC 3006, Australia

  • Phone Number: Call +61 3 9330 5300 to reach someone at The Good Guys headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Monday to Friday: 9:00 am – 5:00 pm and Saturday and Sunday: Closed. We suspect the corporate head office is also open during these times.
  • Email: As an alternative, you can email The Good Guys at customercare@thegoodguys.com.au that may help spread the word about your problem. You can also contact someone close to the corporate head office by emailing the Media Help department.
  • Website: You can use their website www.thegoodguys.com.au and contact any department for general help. there is no dedicated website for The Good Guys headquarters.

The Good Guys Headquarters Executive Team

Meet the team providing strong leadership to The Good Guys headquarters. Below are some executive team members name of The Good Guys corporate office Australia.

  • Richard Murray : Chief Executive Officer
  • Kim Sorensen : General Manager

The Good Guys corporate office addresses

Corporate addresses
The Good Guys (Australia)  60 City Rd, Southbank VIC 3006, Australia

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