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If our experience is anything to go by , you will be struggling to get ANY help from Webjet Exclusives...we were overseas in Sri Lanka on a WEBJET exclusives tour, we completed the land based section of the tour then our return flights to Sydney were cancelled by Singapore Airlines. No help from Webjet at all. They did not reply to the 17 people who were left stranded.
We had to find, book and pay for our own flights back.
On return to Australia by our own means, contacted both Singapore Airlines and Webjet. Singapore Airlines will refund unused flights BUT must go through Webjet. Webjet will not apply for refund...this has been going on since March 20..I have made 24 phone calls and have sent 28 emails..travel insurance will not process claim as the airlines is willing to make refund but webjet will not apply.
Webjet Exclusives will do anything to not pay up. The response from Webjet "the responsibility for providing a refund or credit rests with the airline" is fanciful as we had flights cancelled by Singapore Airlines who ARE willing to pay refund BUT must go through Webjet who claim that the contract they have with Singapore Airlines won't allow for such a refund. The airlines have been trying to get me the money but Webjet have been blocking such a refund.
WEBJET EXCLUSIVES IS part of the WEBJET company... ON July 2 this year WEBJET raised $163.1 MILLION as reported to the ASX... …."enabling the Company to execute its strategy and take advantage of opportunities as they arise".. it would appear that ripping off customers MUST be part of that strategy
No help in obtaining refund for flights cancelled by SIA, who want to give me the refund for sectors that SIA cancelled. Such poor customer service. Even after obtaining multi million dollar injection "to make strategic acquisitions" it would appear that customer service is not one of their business strategies.
Webjet Headquarters Info
You can find the corporate head office address and headquarters in Melbourne VIC 3004. Most of the operations handled from this Webjet Australia corporate headquarter.
- Address: Webjet headquarters is completely transparent when it comes to contact information and location of the Webjet. You can address any letters to this corporate headquarters office to:
Level 2, 509 St Kilda Road, Melbourne VIC 3004, Australia
- Phone Number: Call 1300 137 737 for Australia or +61 (03) 9040 0070 from Overseas to reach someone at Webjet headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Monday to Friday: 24 Hours and Saturday to Sunday: 24 Hours. We suspect the corporate office is also open during these times.
- Email: As an alternative, you can email Webjet at firstname.lastname@example.org that may help spread the word about your problem. You can also contact someone close to the corporate office by emailing the Media Help department.
- Website: You can use their website www.webjet.com.au and contact any department for general help. there is no dedicated website for Webjet headquarters.
Webjet Headquarters Executive Team
Meet the team providing strong leadership to Webjet headquarters. Below are some executive team members name of Webjet corporate head office Australia.
- Shelley Beasley : Group Chief Commercial Officer
- Tony Ristevski : Chief Financial Officer & Company Secretary
- Lynne Oldfield : Director Corporate Development
- Graham Anderson : Chief Information Officer
- David Galt : CEO – Webjet OTA
- Lindsay Cowley : CEO Online Republic
- Ossama Wagdi : CEO WebBeds Americas, Middle East and Africa (AMEA)
- Nigel Horne : CEO WebBeds Europe
- Daryl Lee : CEO of WebBeds Asia Pacific (APAC)
Webjet corporate office addresses
|Webjet (Australia)||Level 2, 509 St Kilda Road, Melbourne VIC 3004, Australia|
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