Airbnb Australia Corporate Office Headquarters

Air bnb is always on guest side and some time they remove host reviews. Lots of Kerens and Caving are there and they will give you 4 stars without a reason. You cant do anything once they give you a 4 stars. 90% are good guests and 10% are worst. There is no help from Air BnB to rectify the issues for benefit of both parties.

We are currently in Croatia . We have been relentlessly trying to cancel a booking before our free cancel date . Host cannot even get through to AB and B !!! ‘Support’ who I contacted via the link on my receipt keep cancelling or postponing my complaint so it goes past free cancel date . This is totally unacceptable and if they do not refund me in full I will take it to my credit card company as fraud . We had a serious accident and had to cancel - broke phone so needed help ( haha ! No chance ! )

Jemma Sato from the Gold Coast with rooms in Chevron Renaissance is a terrible host. She will mislead you with photos of apartments high up with beautiful ocean views & she will put you in a small room on a much lower floor with barely any views. She has a very bad reputation & for some reason Airbnb are still representing her.

Really bad communicator, liar & scammer.

Pathetic customer service no help at all using the support provided. Not sure how AirBnb even operates

If I could give this company a minus I would.

They have stolen nearly 4000 of my hard earned money.

Won’t give me answers as to why I’m not entitled to a refund for cancellation of booking. This was due to alleged host failing to respond to messages or phone calls. Discovered host was under review and listing inactivated the day after I booked it. So called safety department do absolutely nothing. Constantly get road blocks. Next step solicitor and ACCC.

Hi Nathan,



I am very very sorry to contact you but as an Executive Director myself I have had a serious issue with your platform.



I have 3 properties and another two on the way one in Lismore and another in Castle Hill NSW Australia.



On the 6th of July a guest pushed a door and it fell, within the hour I had a door specialist to fix the issue. A report was made by the guest to Airbnb and your employee Mae from the specialised team decided to suspend all my properties. I had replied to Mae within 7 minutes of her message with the receipt that the door was already repaired. All the properties I have on your platform were blocked for 6 days and the one with the issue has now been 10 days and counting.



What I don’t understand is why all my properties were blocked and not just the one with the apparent issue??? So I lost potential bookings for 6 days from my other two properties.



I’m questioning why if Mae thought the property was a risk that all confirmed bookings were not cancelled?? This tells me that either Airbnb doesn’t mind if someone stays in a risky location or there is no risk given I immediately had a specialist fix the door but Mae is doing this on purpose.



Mae also stated she would call me 4 days later between 1000 and 1400 which never happened.



Hi, I have called Airbnb many times and get the same answer that it’s the specialist team and they will send a message and I’m still not contacted.



Now that properties has unfilled dates because she has unlisted it and blocked it but allowed those who previously booked to still be able to stay.



This is causing me a lot of stress and income lost.



I only have my properties on Airbnb and now I’m

Looking at also placing them on STAYZ as well so this doesn’t happen again.



I know I’m only a small pea in a pod but I think it’s important to know that if this is happening to me it’s happening to othered.



How do I go about resolving this issue as Mae doesn’t reply and isn’t doing anything but keeping my apartment blocked from being booked when I did the right thing and immediately got the door repaired.

Worst customer service I've ever encountered,



Airbnb stopped paying us as hosts 7 weeks ago ands owe us 8k!

"Customer Service" can't or won't answer why or provide a path to speak with whoever we need to to sort it out.

Our property is NOT SOFTWARE CONNECTED and is a co-hosted property not created in my profile. Air BnB is extorting 16% not 3%. Support is an ignorant bunch of sheep. The excessive 16% taken for non software connected properties negates any cleaning or laundry fee charged and creates poor returns. Go to Booking.com a proper platform with better support and features.



Brian Chesky and Susan Wheeldon should be ashamed.



We will triumph through ACCC, consumer affairs and a media led civil class action case in the federal court circuit yet again.



Your toast.

The worst platform to book through ever!!!!! Let me tell you the situation.

I booked a holiday home for a hard earned break. I contacted the host to ask a question, they got back to me very quickly, I then booked and paid for the house we wished to holiday at. during my booking I noticed an unfamiliar card number, so I thought it must be one of my old cards, I updated the card and finished my booking. I want back to my profile to ensure it was up to date, here I noticed the card had reverted back to the unfamiliar one, the email was not mine and the profile picture of a stranger. I contacted support to see what could be done about this odd mix up. They acknowledged there was something wrong and logged me out of my only profile I could talk to them in and cancelled my booking, then told me my refund will be 15 days before I see it. I received no email confirmation, and no tracking for the refund. all the notifications had been sent to the strangers email. I contacted him as I had his email. He contacted support and agreed there was some sort of mix up and then said thats all he could do to help. I had access to this mans email address, financial institution (where I could have made bookings) his government identity card, and his phone number all of which I could edit if I wanted to. Great security Airbnb, jeeezzz. so now I have spent nearly six hours trying to work through this mess and still no formal notification my refund is in fact being sent, only a line from a paragraph of a message thread.

Not good enough, what a dodgy setup. You cant contact anyone in Australia, only a call centre in Philippines and I spoke with 7 different operators as they shuffled me about with no idea. DO NOT USE THIS SERVICE it is a rip off and then they hide and just bounce you around poorly trained operators who are reading from a manual. Bloody hopeless company. Ill be going to ACCC.

Air BNB has help back my Host payout since Sept 4th this year. I have spoken to twelve different customer support personnel over the past months and weeks who all give me the same answer to my question "thank you for your patience we are looking into it" or "we have lodged an enquiry with our Engineers". Then leave me to wonder what has happened to my enquiry and my money. Well my patience has run out. This is the long list of Customer support personnel. Sonu, Deborah, John, Erwin, Marcus, Clea, Vinaya, Nico, Vishal, Krupali, Honeybhel and Chris. AirBNB this is a disgrace.