Appliances Online Corporate Office Headquarters

Disgusting customer service. I purchased a fridge, a freezer and a treadmill all at once from this company. The treadmill display wasnt working on second day, so I contacted support... I got an email saying someone would contact me within 5 to 7 days which was ridiculous time to wait. No one called.... I have emailed several times and no reply from the company. I have had the matter resolved by going to the makers of the treadmill... The products are good, but the customer services is shocking, and if something goes wrong they dont want to know you... A grab your money and run company. I will be contacting the Better Business Bureau on this matter as it is not good enough when we pay good money for a product. I only wish we could give lower than 1 star as this company doesnt even deserve that.

Absolutely the worst customer experience I have ever received purchasing anything online!



Ordered a fridge from them (approx $2,000) and gave them several days of notice for the delivery day, so that I could organise time off work and so they could plan that into their schedule.



Delivery date was for Friday, 26 Nov. I had taken the day off work and waited for the delivery. The whole day and evening went by and no sign of delivery. I got an SMS from someone at night saying they cant make it cant was trying to get me to reschedule and take another day off the following week.



After speaking to this person, they eventually agreed that delivery would be the followjng day Saturday between 10am-12.



A lot of our food went bad and I wasted a day off work waiting for them.



Again I took the day off work for another day for Saturday. On the Saturday, no sign of delivery by midday. I SMSed the guy repeatedly, and no replies. Eventually I called their customer support.



Customer support tries to call the driver and apparently no sign of the driver or my deliveries. They again tried to get me to reschedule for next week. After I mentioned how unprofessional this has been, a manager spoke to me and said the best they can do is reschedule AGAIN for Sunday. Apparently the driver has gone missing so they cant deliver today.



They refused to give me a delivery window or time, so that I could plan my day better. I would only get an SMS from them at 11AM with a possible delivery window.



Basically this means with every missed delivery day, I now have to sit around for 3 full days waiting for these guys to deliver, without any guarantee or indication of time in advance. When I highlighted this to the manager, they said in a rude tone "that's all we can do, we can just refund you if you don't want tomorrow's delivery".



At this point they have wasted 2-3 days of my time, taken my money, been rude and evasive with delivery times, and still not delivered my fridge.



Absolutely cannot recommend this company. I would give them 0 stars if that was possible.

Nobody answering phones or emails and no delivery details for an item purchased 3 weeks ago

Absolutely disgusting customer service. I booked a delivery for one day, received an email confirming my booking and was informed I would receive a delivery time the morning of my booking. I didn’t do rang (on hold for 41 minutes) to be told it hadn’t gone out for delivery ‘for some reason’ and would be tomorrow with the expectation I can and will take a day off work for their incompetence, lack of communication and for their convenience to rectify their mistake. Christian Hendricks was very unhelpful and inconsiderate. I will actively advise people to avoid this company.

Fantastic service, l ordered my washing machine at 7pm delivered the next day at 2pm. Lots of emails and texts to keep me updated so I could plan my day around the delivery.