Big W

Visited your store in Melton Victoria around 3.30pm on Tuesday 28.07.2020

I spoke with some helpful ladies who informed me the items I wished to purchase was out of stock and would hopefully be in later in the week.

I had been watching some people in the store hiding items under their pram they appeared to be ready to leave the store so as there’s a guard on the door I thought I would follow them and report it to him.

As they reached the door way the guard spoke to them in their tongue and let them pass.

As I walked to the door he stopped me and demanded the receipt for the bag I had. I went to tell him he stopped the wrong person and he just kept saying show me your receipt I showed him my receipt and left the store.

I called the store once I got to my car and got a so called manager who could hardly speak English.

I was trying to do the right thing by

Big W by reporting what I had seen.

I was clearly discriminated against because I’m white and didn’t speak the same language.

I will never shop at your store again.

Disappointed and disgusted.

I was having trouble with my mobile that i purchased in your store 2 years ago. had great service from Jorden at the colonnades store. Im with optus phone was playing up so went there .No help there,was sent to teck man. No help there also. deceided to go to BIGW. No Jordan but chap by the name of Trev. so helpful Im 76 so not teck smart and dealing with insurance claim . I told Trev about problem as i had to send photos and did not know how . By magic he sent my photos and my claim was settled as i write this. i will be forever grateful to Trev for going above and beyond his job. well done BIGW. COLONNADES CHRISTIES BEACH S.A. KAROL 0412018315

Big W, Young NSW needs to train their staff to be more polite to customers. The woman at the lay by counter is so rude I am worried that, with my personal details on hand after picking up an online order, she has the potential to be more aggressive out of the store. This woman played the victim pretending she was being yelled at when my voice was not even raised ( I have a witness and store video will show my side). She was the most obnoxious staff member I have ever encountered in any store and plays the victim when she is the culprit. Before she arrived with an attitude, I waited 10 minutes (ringing bell, had to ring Big W to send somewhere to counter) as there was no staff available at all, not even behind the counter where you'd expect customer service. Seriously, there are so many people in need of a job out there that would be professional and polite and Big W has someone like this that obviously hates their job and takes it out on customers. Give these jobs to people that will be a credit to your company, not make customers so emotionally distraught the idea of shopping at that store again makes them sick and frightened.

Was helped to find what I need. They were friendly and made my shop easy

I don't know what other people are complaining about. The return policy is 90 DAYS!! that's amazing compared to kmart which is like only 2 weeks, same as myer too. I find the staff always helpful and have had no problem with returns when i come to do them cause I come within 3 months (which is plenty of time)

I brought a book from Big W Dubbo Yesterday when I got it home I read the back of the book and relized I had read it before so today I tried to return the book to do a exchange but was told by the girl at the front door that the policies have changed as I didn't have. My receipt they couldn't help me I asked to speak to the manager he told me the same thing that I couldn't get my money back and I couldn't exchange the book either so I left the book with the manager and I am out of pocket for $26 the girl at the front door was rude and smart mouthed stupid policies and worst customer service ever

11 July 2020 Would just like to submit an on line thankyou for the sales lady at Big W Rouse Hill by the name of Jasmin. She was wonderful in getting information about stock of an item. She arranged for another lovely lady to check stock for me and put it away for me before we went in to purchase it. Thank you once again for your great customer service Jasmin.

I made an Online order for some Lego products and requested the goods to be packaged in their shipping boxes.

I contacted Big W Customer Service prior to making the order and after the payment of the order to make sure I would receive the Goods to the requirements Discussed.

Big W’s Customer Service said they had changed their packaging standards and I had nothing to worry about.

Upon collection I found My order thrown in a trolley and every set was marked/damaged.

I refused to accept the order and requested New stock.

I wasn’t able to obtain this and was told all I would receive was a refund or damaged goods.

Pathetic Customer Service and Poor service! Wouldn’t recommend this business to My worst enemy!

As people are saying here, No wonder Big W is going Broke!

You guys suck at customer care. Rang about a product was put on hold for over 5 minutes. Tried to call back 7 times but no pickup. Rang corporate put on hold no pickup

Customer service lady at the Pakenham store is dam right rude she does not deserve a job. Never will I shop in your store again.