Submit your review | |
Dodo disappointed on so many fronts. The modem arrived in good time and the package instructions promise a connection in 15 minutes. One hour later, no connection. Rang the help desk on 133636, "Oh no Sir, you have to wait 24 to 48 hours to have it switched over".(What? Dodo must still have a manual switchboard!). I waited impatiently for 48 hours. Still no connection. Rang the 133636 number on a Saturday afternoon. The recorded message said "This service is closed. Ring back on the next business day". This is help desk!!! The website and modem leaflet say that the help desk open until 10pm on a Saturday. No other method of connection with Dodo is possible. Then four days later they tell me the internet has just been connected (0900) and I should have received an SMS. Which I didn't of course. "Oh sorry Sir, the SMS are not sent until 1000" (what?). And then if you have a land line connected through the internet Dodo want you to agree to a waiver of customer service obligations! No rights if they give you no service. Summary: great sales team, wretched service delivery and help desk. Never again.
Absolutlely poor customer service.
Past 6 .
I have made numerous attempts to contact DODO past several months and to no avail.
I have also gone online and was generated a reference number, and a return call back in February 2021 .
No feedback or customer service to date.
Only three DODO outlets in Sydney.
How poor service is this from a provider,???
Start caring about your customers,DODO .
Dodo Headquarters Info
You can find the corporate head office address and headquarters in Melbourne, VIC, 3000, Australia. Most of the operations handled from this Dodo Australia corporate headquarter.
- Address: Dodo headquarters is completely transparent when it comes to contact information and location of the Dodo. You can address any letters to this corporate headquarters office to:
PO Box 6097, Melbourne, VIC, 3000, Australia
- Phone Number: Call 13 3636 to reach someone at Dodo headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Monday to Friday: 10:00 am – 7:00 pm or Saturday and Sunday: Closed. We suspect the corporate head office is also open during these times.
- Email: As an alternative, you can email Dodo at customerservice@dodo.com that may help spread the word about your problem. You can also contact someone close to the corporate office by emailing the customer service department.
- Website: You can use their website www.dodo.com and contact any department for general help. there is no dedicated website for Dodo headquarters.
Dodo Headquarters Executive Team
Meet the team providing strong leadership to Dodo headquarters. Below are some executive team members name of Dodo corporate office Australia.
- KEVIN RUSSELL : Managing Director & CEO
- MARK WRATTEN : Chief Financial Officer
- ASHE-LEE JEGATHESAN : General Counsel & Company Secretary
- MARK CALLANDER : Chief Executive Wholesale & International
- AMBER KRISTOF : Head of People & Culture
- ANTONY DE JONG : Chief Executive, Business & Consumer
- ANDREW WILDBLOOD : Chief Executive, Enterprise and Government
- ELLIE SWEENEY : Chief Operating Officer
Dodo corporate head office addresses
Corporate addresses | |
Dodo (Australia) | PO Box 6097, Melbourne, VIC, 3000, Australia |
Resource Links
Also Read : Ebay Australia Headquarters Info