Submit your review | |
I put no stars because Expedia deserves a very low rating. Your customer service is lacking, your representatives should be retrained and come up with a better line than due to COVID-19. How tiresome just like you folks at Expedia. Talk talk talk and no results customer satisfaction -0
Terrible service read below as to what my husband experienced y/day & again today:
I am talking to Expedia about the ticket change right now .... was on hold for over 3 hours ... no apology for the wait time.
She wanted to charge me $90 for the change ... I said look at your very own website: no change fees, look at Virgin's website: no change fees ... now I am on hold again while she calls Virgin to confirm there are no fees!!!! Unbelievable!
Not to mention I called Expedia yesterday and went through all this already, including them checking with Virgin, who confirmed there is no change fee -- don't they have a Notes section on their Kmart computer "system"!?
There was supposedly an I.T. problem with their system yesterday and she couldn't charge the correct cost for the changed flight. She said she had called I.T. and would call me back once system was fixed. No-one ever called me.
Right now, the rep came back online and told me the change fee is $81 and it's written in the conditions on their system or Virgin's or who knows what.
I said I want to speak to a manager - she said sure, there is 3-4 hours wait time to speak to a manager.
I used very forceful language and am now on hold while she sees "what she can do".
I will never again use Expedia - so disorganised and so unnecessarily cumbersome.
But the absolute worst thing was I had to listen to the same loop over and over and over, of distorted stressful guitar ploinking and piercing saxophone "music" ... this is their customer interface - this is really the best they can do as a company? ... something so basic ... even on the lowest volume setting on my phone it is so annoying and piercing ... I'm forced to listen to it again right now while on hold again - arrrrggghhh!
Expedia's Manager of Customer Service is obviously incompetent, in all areas.
Latest development: They just dropped the line on me, call ended. 3 hours and 45 minutes completely wasted, without any result.
Call started: 4/6/21 at 10:17
Call ended: 4/6/21 at 14:02
Plus I wasted 27 minutes with the rep yesterday, 3/6/21 at 16:59
Plus I wasted 1 hour 4 minutes on hold yesterday, 3/6/21 at 22:50
Expedia Headquarters Info
You can find the corporate office address and headquarters in Sydney NSW 2000. Most of the operations handled from this Expedia Australia corporate headquarter.
- Address: Expedia headquarters is completely transparent when it comes to contact information and location of the Expedia. You can address any letters to this corporate headquarters office to:
1 Martin Pl, Sydney NSW 2000, Australia.
- Phone Number: Call 133 810 to reach someone at Expedia headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Monday to Friday: 24 Hours and Saturday – Sunday: 24 Hours. We suspect the corporate office is also open during these times.
- Email: As an alternative, you can email Expedia at info@expedia.com that may help spread the word about your problem. You can also contact someone close to the corporate office by emailing the customer support department.
- Website: You can use their website www.expedia.com.au and contact any department for general help. there is no dedicated website for Expedia headquarters.
Expedia Headquarters Executive Team
Meet the team providing strong leadership to Expedia headquarters. Below are some executive team members name of Expedia corporate office Australia.
- Barry Diller: Chairman and Senior Executive
- Peter M. Kern: Vice Chairman
- Mark Okerstrom: President and Chief Executive Officer, Expedia Group, Inc.
- Alan Pickerill: Executive Vice President and Chief Financial Officer, Expedia Group, Inc.
- Robert Dzielak: Chief Legal Officer and Secretary, Expedia Group, Inc.
- Mark Okerstrom: President and Chief Executive Officer, Expedia Group, Inc.
- Alan Pickerill: Executive Vice President and Chief Financial Officer, Expedia Group, Inc.
- Robert Dzielak: Chief Legal Officer and Secretary, Expedia Group, Inc.
- Archana Singh:Chief People Officer, Expedia Group, Inc.
- Aman Bhutani: President, Brand Expedia Group
- Ariane Gorin: President, Expedia Partner Solutions
- Rob Greyber: President, Egencia
- Adam Jay: President, Hotels.com
- John Kim: President, HomeAway
- Tucker Moodey: President, eCommerce Platform
- Neha Parikh: President, Hotwire
- Cyril Ranque: President, Expedia Lodging Partner Services
- Regi Vengalil: Head of Corporate Development & Strategy
Expedia corporate office addresses
Corporate addresses | |
Expedia (Australia) | 1 Martin Pl, Sydney NSW 2000, Australia |
Resource Links
Support Feedback
Website Feedback
Also Read : Apple Australia Headquarters Info