Fantastic Furniture

Worst customer service, worst system ever! If I could give you a -5 stars, I would!

Brought a bed frame, solid timber, broken during promised warranty time!

However, they have been careless for this request! Clearly not want to exchange or refund for me!

It has already been 3 month, no one has followed this up! I have been actively calling customer service and the store, they kept sending me to each other!

If you want an easy life, you do not want to spend hundred hours on the phone with them. Go buy elsewhere! Would never come back!

Fantastic furniture is not fantastic ever!

NOW THEY DO NOT EVEN PICK UP MY PHONE!!!!

HOW COULD A COMPANY LIKE THIS SURVIVE ???

No stars...

Service awful, was waiting 10 weeks for a lounge, i gave up and got a refund its been 2 weeks still no refund

Absolutely dreadful ,waited 2 months for my sofa set, was told it was coming in a week, ad a phone call saying that the fabric was not available. Waste of time and money.

Bloody hopeless they keep blaming the virus for long delays in receiving stock you have paid for even when what you have purchased is made in Australia ,something stinks here

This store is a bloody joke talks nothing but smack and just horrible service

Please company for all furniture needs - recommend

Not deserving of a star. Only review I've ever wrote in my life because the treatment and service I've received was deplorable. Delivered broken and stained furniture. Had to put broken bed up as I had nowhere to sleep. Paid a professional to do it. When they replace it I'm expected to pay someone to take it apart rebuild the replacement. I'm 64 and have had back surgery. Wish I had read reviews before I walked in to this den of morons.

Disgusting Customer service beware beware cheap faulty chairs and no one cares when they cause an accident beware beware beware. Very poor customer service from head office

Worst customer service i have ever experienced from the chullora store. I have been lied to for the last 6 months regarding when my item will be ready and each time the date comes and goes i am the one having to chase them up via emails and phone calls to find iut whats happened and to make it worse it take them a disgustingly long time for them to respond to or call me back. Where is my item, it was paid in full 6 months ago.

The worst experience ever, I believe in 2nd chances so after a bad experience several years ago I thought I’d give Fantastic Furniture another go.

I explained what happened last time which ended up in me canceling the order. ( 8 weeks later). I didn’t want this to happen again and asked that this not happen again. Well it did, not only did the order not come in on time, when it did arrive at the distribution warehouse it sat in the container for a few days before being unpacked a phone call established this as I kept ringing the store to find out how it was going. Then when I rang a couple of days later (because I didn’t get a phone call back that was promised) oh yeah that’s ready for delivery the next delivery day available is Sunday. They will ring Saturday night to give you a 3 hour window, This did not happen. Then they were supposed to ring when they were 30mins away. This did not happen. They turn up around 9am on Sunday and I confront the drivers with where was my phone call. Well they had the wrong number, Which is strange as the correct number is on the invoice. I asked them to wait a few minutes so I could lock my dogs up, then the driver comes up why have we got to wait I told him again. Then the other guy says oh we only have 1 of the chairs ! !!!!!!!

Told him to take it back and went down to store.. apparently both of them were there don’t know what happened. Needless to say I cancelled the order but had to go back the next day to get my refund. This is a very modified version of the story but the gist of what happened.

Moral of the story is DON’T SHOP AT FANTASTIC FURNITURE!

The same as someone else wrote did not want to give even 1 star but in order to leave review you have too. 😡