Flight Centre

23 weeks awaiting refund on Singapore Air flight beginning April 2020 disappointed disillusioned with lack contact from agent went to Customer Relations Can now only deal with them, they’re worse dont reply to emails fob-you off 20 years of booking all flights & trips with Flight Centre disgusted with poor service.

Was sold a "no questions asked" insurance policy by an employee who we had to chase to obtain booking and check-in confirmations and information from. In the end we had to cancel our travel (not due to Covid) and turns out the policy asked A LOT of questions. After jumping through a thousand hoops it was all approved in April, and yet I am STILL waiting at end September for my agent to provide the insurer some very basic information to allow payout. Both the insurer and myself have tried everything to get the agent to provide the information, but she just can't be bothered apparently. I am a recent widow and this just adds unneccessary financial and emotional strain. Stay away from this company.

Today I was helped by an amazing lady named Michelle Wigg from flight centre strathpine my housemate Karin I had dropped at Brisbane airport she had booked return flights online to Germany to attend her fathers funeral she was told at the airport that she didn’t have a ticket to Berlin even though money had been taken from her account and she had a confirmation email asking her to present herself at the Singapore airlines desk for her ticket at such an emotional time she was devastated and looked like missing her father’s funeral despite Michelle’s best efforts Karin missed her flight the next available flight to Berlin would not get her there in time Michelle made a few calls got a few favours and got Karin on another airlines flight at the utmost last minute and a very upset Karin will make the funeralMany thanks go to Michelle she did not have to help as flight centre online is not connected to the stores at all but her great sense of customer service saved the day for Karin. Well done and please support flight centre strathpine as you never know when a computer glitch could happen to you to

Rating minus 10.worst company i have ever had the misfortune to deal with. I have just been in the rainforest covered in leaches.I am sure everyone had a flight centre badge on.The sooner you go out of buisness the better.rotten company.????

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Have been waiting for our refund for the last 17 weeks , keep getting no information as to when we maybe lucky enough to receive it after being told it will be processed in June and here we are on the 29th and still stuff contact.. piss poor effort from Singapore airlines and flight centre

I have been waiting for over 12 weeks for a refund. Flight Centre have not even given me back MY MONEY in their account that they had not spent when I asked to cancel. This is theft!!!!. Never again will I use Flight Centre

We are supposed to fly to New Zealand this coming Sunday [24th May 2020] and we STILL don't know what is going on. We have asked for a full refund so many times in person at Loganholme, Mount Gravatt and Ipswich branches, by phone and via numerous emails. We have not gotten an answer as to when we will receive our refund. Tonight, a phone call to Air New Zealand revealed that even they are waiting for Flight Centre to advise them about what is happening.

Very unprofessional, criminal behaviour.

Well it’s been 3 months and still waiting for my money back. Didn’t even book a trip just put money in credit to use later on, yet still awaiting refund. How hard is it to transfer money takes me about 30 secs

I would prefet to give negative five stars but unfortunately it doesn't let me.

Fligjt centre CEO and their complete corporate team are hungry, greedy dogs who steal their customers hard earned money for the sake of supporting their filthy rich lives. Hope they go down with the Covid 19 so that honest agents can grow and provide the service customers deserve.

Staff at the Flight Centre are either liers and thiefs or idiots who follow their pathetic managers directives to steal money from their clients whose flights have been cancelled by the airline. There are a lot of smaller operators who are honest with competitive prices. Good buy Flight Centre. There will be a lot of other people I will encourage to join me. Consider this one star given as negative five stars.