Godfreys

Same old story, took my Vacuum to GODFREYS Puncbowl on 8-09-20 to have the front cover changed and order a extendable handle.

waited 4 days for the store to send it to be quoted (We only send repairable on Friday). received a sms to call the store on 14-09-20 , the store personal informed me of the cost to which I have agreed to but couldn't tell me the time (asked me to call back on Friday 18-09-20 to check if the vacuum is fixed).

called back on 19-09-20 and was told that the vacuum will take up to 6 weeks!! to be fixed- just the front cover.

when I have asked on why I was not told about the time, He (store personal) has made the assumption that he had told me so (never mentioned before during our conversation on 14-09-20).



Very poor customer service!!

Don’t try getting your money back you have to jump through hoops

Bought a commercial machine 3 weeks ago - Pullmans CB80-SS. Machine has broke already. Took it back to the franchise in Hilton, WA. Was told that it would be picked up from them in a week to be inspected (which could take a further 2 weeks). No loner machines available whilst we are without a vacuum on site for 3 weeks. Asked for a refund after inspection as we don’t want the machine back if it breaks in less than a month - was told that they have the right to repair and return it.

I sent my vacuum cleaner SAUBER SI200 For repair of the broken front lid on 18-05-20. to GODFREYS Puncbowl NSW 2196.

On 27-05-20 I got a call telling me the cost of fixing it is $99.99 of which I agreed.

On 29-05-20 I got a text message advising the vacuum is ready for pick up.

On 30-05-20 I went to pick my vacuum up.

I requested Godfreys staff, Mohammad Ujjal to test the vacuum, and I was horrified to discover that the retractable cable cannot automatically roll into the machine as it should be. I said this was not so when I handed the machine on 18-05-20, and I demanded the defect be fixed.

Mohammad Ujjal refused my request, and instead insisted that I should pay the $99.99 before he would proceed to fix the fault of the retractable cable. I declined to pay, because I said that you damaged my machine plus I cannot take my machine because of the fault, why would you want me to pay. After a long argument, he then agreed to fix the fault without further asking for payment.

I questioned Mohammad Ujjal how long approximately will take to fix the problem? He said I don't know. It could be next Friday (05-06-20) that the machine will be picked for repair (he continued), and probably another 2 weeks after that to have the vacuum fixed.

In my personal view, how can a business in this competitive environment to compete with attitude shown by Mohammad Ujjal of Godfreys to survive?

I said to myself, should I go back to Godfreys should I need a new vacuum?

The simple answer would definitely be "NO".

I bought a hoover vibre carpet cleaner for about $400 it did a fantastic job however the thing fell apart within months the handlebroke the grommet came off and it was leaking profusely rather than exchange for a new under warranty it went to be repaired.i received it back just before osborne closed woth the covid19 . I ised it for first tine today since i have had it back and again it is still leaking profusrly using aboit 5 times more cleaning fluid than normal. Cant contact anybody i have sent an email and no response . I needed it today to vacate a rental property and really annoyed . No help what so ever . Will never go back to godfreys again

Good place to work