Godfreys

After working in retail for 17 years Over 10 of these at a management level was quite disappointed to return to the Godfrey’s store after buying a vacuum in February I didn’t read the manual who honestly does being a full time working parent and trying to keep on top of The house and work so didn’t realise one of the 2 filters were missing…. Anyway it’s suction was low so I returned the vaccum and I can say I am quite upset with the service I received I was basically called a liar as never before have they seen a vaccum without a filter in the box …. What has happened to good old customer service I was polite and asked why I should have to purchase the filter even though it wasn’t in the box and was told we don’t know if you had received it or not so you will have to $30 for a new one so here I am thinking cool the vaccum has now cost me $30 more then joe blogs who bought it last week …. if this is how they treat there customers I understand why they are quiet all the time! Good old customer service and compassion to the customer is the key to running to a good store and keeping them customers happy so they return time and time again I for one will not shop here anymore this is not good service.I have purchased a bit from them before but will not be doing so in the future out of making a point I didn’t receive the filter and shouldn’t have been Made out to be a liar by 3 teams members and a area manager

TOTALLY AGREE- THIEVES WHO SAY THEYLL GIVE YOU A REFUND BUT THEN BACKFLIP AND SAY NO .

I purchased the Ecovac T9 for $1000 and within 3 months it needed to be put into service.

I place it at the store and a few weeks later they called me to pick it up. Then when I took it home it still had the same issue.

This is when I started to call the head office to complain about the faulty product.

I requested a replacement for it and still waiting for a response.

It is still in service and I have barely used it.

Very disappointed with the service and product.

Noarlunga Godfrey's Adelaide. Great service 👏 from Justin plus other salesperson. Great service, very happy attitude 😀 👏. Enjoyed my experiences shopping there Sincerely Thanking 😀 Raelene

Whent to in Noarlunga Centre store, Justin and the other saleperson as friendly and happy to help me. It was a pleasure to be served by them.

Thanyou Raelene

Unfortunately very disappointed in customer service. While my local stores staff is great, I made the mistake of purchasing online. The customer service is a joke. The guy I spoke to was rude and absolutely no help at all.

Same old story, took my Vacuum to GODFREYS Puncbowl on 8-09-20 to have the front cover changed and order a extendable handle.

waited 4 days for the store to send it to be quoted (We only send repairable on Friday). received a sms to call the store on 14-09-20 , the store personal informed me of the cost to which I have agreed to but couldn't tell me the time (asked me to call back on Friday 18-09-20 to check if the vacuum is fixed).

called back on 19-09-20 and was told that the vacuum will take up to 6 weeks!! to be fixed- just the front cover.

when I have asked on why I was not told about the time, He (store personal) has made the assumption that he had told me so (never mentioned before during our conversation on 14-09-20).



Very poor customer service!!

Don’t try getting your money back you have to jump through hoops

Bought a commercial machine 3 weeks ago - Pullmans CB80-SS. Machine has broke already. Took it back to the franchise in Hilton, WA. Was told that it would be picked up from them in a week to be inspected (which could take a further 2 weeks). No loner machines available whilst we are without a vacuum on site for 3 weeks. Asked for a refund after inspection as we don’t want the machine back if it breaks in less than a month - was told that they have the right to repair and return it.

I sent my vacuum cleaner SAUBER SI200 For repair of the broken front lid on 18-05-20. to GODFREYS Puncbowl NSW 2196.

On 27-05-20 I got a call telling me the cost of fixing it is $99.99 of which I agreed.

On 29-05-20 I got a text message advising the vacuum is ready for pick up.

On 30-05-20 I went to pick my vacuum up.

I requested Godfreys staff, Mohammad Ujjal to test the vacuum, and I was horrified to discover that the retractable cable cannot automatically roll into the machine as it should be. I said this was not so when I handed the machine on 18-05-20, and I demanded the defect be fixed.

Mohammad Ujjal refused my request, and instead insisted that I should pay the $99.99 before he would proceed to fix the fault of the retractable cable. I declined to pay, because I said that you damaged my machine plus I cannot take my machine because of the fault, why would you want me to pay. After a long argument, he then agreed to fix the fault without further asking for payment.

I questioned Mohammad Ujjal how long approximately will take to fix the problem? He said I don't know. It could be next Friday (05-06-20) that the machine will be picked for repair (he continued), and probably another 2 weeks after that to have the vacuum fixed.

In my personal view, how can a business in this competitive environment to compete with attitude shown by Mohammad Ujjal of Godfreys to survive?

I said to myself, should I go back to Godfreys should I need a new vacuum?

The simple answer would definitely be "NO".