Hungry Jack’s

I ordered a meal from hungry jacks Ashmore today the 25/08/2020 and I was nearly finished my drink and wanted to eat the ice remaining I opened my cup lid and proceeded to drink the remaining of my drink and then nearly chocked on the object in my drink.



I then called the store and asked to speak to a manger I then proceeded to tell him what had happened and all I got in response was that you’ll be fine they are cleaned and washed every day so you won’t catch anything and I’ll just replace your order.



I then asked for his name and whom I was speaking to he said that he doesn’t have to tell me his name all I needed to know was it’s just a manager in duty.



He didn’t seem to care that I nearly chocked on the item in my drink and on the rubber seal left down my throat.



Could I please get someone to contact me as I will definitely be taking this further and I would like more than just a replacement meal.

Not worth a star. Auburn NSW store disgusting. They couldn’t tell what burgers had changes made and took them out the back and pulled them apart and repacked them at the owners instructions. Then when questioned evaded the question. Unhealthy and unsafe. Disgusting too the tables are even clean. Avoid this store unless you want to get sick!

Your Sylvania store never fails to provide cold food and orange water (orange juice watered down so much it barely looks orange). Service staff are rude and don’t even try calling their store, they don’t answer. Hardly any point having a phone if the incongruous idiots don’t pick up the phone. You are a disgrace to the Fast Food industry.

This is the third time and definitely the last time I will ever go to Hungry Jacks. Firstly, the service is poor and more importantly am appalled at the cleanliness of the premises. In this last instance (Northmead Store,NSW) I went to the Ladies Wash Room only to turn around and walk straight back out as the two toilets were absolutely disgusting. Both toilets HAD NOT been cleaned for sometime. It appeared that whoever last used them must of had a BAD bout of diarrhoea all over the toilet!! The Hand Basin had toilet paper left in the bowl and on the tap! The whole experience was DISGUSTING!

I’m interested to know how many corporate members go to their restaurants and actually check on their staff and management. Drug tests need to be done on all crew members and management.

Managers have been witnessed swearing, spitting and threatening to kill crew members. Food thrown at crew members. Restaurants filthy with cartons and food scraps all over the service floor. Terrible company and I pity any poor teenager that has to put up with the rubbish they do from disgusting managers who clearly have no skills in the customer service industry at all.

Deception bay store frequently mess up the order, then tried calling head office qld in hendra and they never answer the calls. Not surprized by lack of professionalism at both stores. Going to take my patronage to maccas from now on

really bad advertising on TV

Too rude staff at Hungry jack waurn ponds.. Firstly they didn’t take my order properly after that they told me go again drive thru to order again. When i talked them about this their behaviour was too rude and shut the drive thru window rudely.

Bye bye Menulog - u r unethical rip off merchants with procedures designed to frustrate and anger ur customers, ur customer service is non-existent and FaceBook will spread my rant. As for Hungry Jacks - 5th time getting order wrong and unwilling to sort it out. So ur apps r removed from our phones - BYE BYE menulog - BYE BYE hungry jacks - and u call urself Australian !!!

Kambah Hungry Jacks - the worse experience in my life with any fast food restaurant. I intended to use $2 Shake and Win - was not available. Manager Sarath stepped in and instead of the item that was unavailable I asked for another burger. Never came across anyone so unhelpful and rude. Sarath, sadly the manager could not get it after I repeated what burger I wanted at least 5 times. I was aware that the replacement was a bit more expensive and would have paid the difference. I was getting upset and what is even worse, Sarath was not maintaining social distance -was talking - yelling at me in less than 70 cm away from my face. I had to remind him to get behind the acrylic screen when he was talking. Another team member came to help and instead of getting my free Shake and Win deal in addition to a Stunner Meal deal, I was overcharged. I came back to ask for refund - refund was refused. My meal got cold, ice cream melted and was no longer edible. I left the store out of pocket for the food I paid for and without a meal. You can go hungry in Hungry Jacks KAMBAH - robbed of your money with no food. In addition to a bad experience with rude and unhelpful manager Sarath