Hyundai

Appalling so called customer care experience. No knowledge of electric cars. Do not call you back. My complaint has not been sent on to anyone outside "customer car team". It has basically been a disgrace. The Kona Electric car has been brilliant car to own and drive BUT would not recommend Hyundai car based on my experience with the so called "customer car team".

Robert Bird

Will never buy another hyundai again. I have an I30 and just out of warranty the auto transmission is playing up and they dont want to know about it.

Was going to purchase 2 cars for my daughters but not from them now

Worst service ever. I would give 0 stars if I could. What a shame as I have never had issues in NSW. Had my car booked for a service today and attended Hyundai service centre at Traralgon Victoria. My car has been parked undercover at my address and has not moved for 14 days and all areas of the car were in great condition. My car went in at 0830. I received a phone call at 1030 saying I required new windscreen wipers at an additional cost of 30 dollars I said no issue. When I returned at 1330 it wasnt quiet ready. I waited for approximately 10 minutes and paid for the service which was $340, the girl at the counter came with me to my car. As I went to get into the car I noticed the emergency tire was on the rear right wheel. I asked her why my car had that tyre on it. She went away and came back and said Oh your tyre had a nail in it and it cant be repaired. I asked when Hyundai was going to tell me as they had made a point of ringing me and asking about the windscreen wiper replacement. She replied she didn't know. I then said to her that emergency tyre has a 50 km speed limit on it and it is just by chance I have noticed it and as you know this service centre is on a highway with a 100km speed limit. So I could have had a serious accident. She was apologetic. I also stated to her that me waiting an extra 10 minutes for a supposed car wash that was so substandard it should not have been done as my car was dripping wet and not dried off. I did not think this was good enough as the car supposedly had had a tyre rotation, balance and wheel alignment and nobody had thought to note this to anyone. I then asked to speak to the manager. A man I assumed was the manager got up from his desk after about 15 minutes and walked past me without acknowledging me and went and took the emergency tyre from my car and then went to place the old tyre on my car. A young man came and saw me and said the manager will speak to you now. I went out to my car and the man who I am still assuming was the manager then began speaking very slowly to me and showed me the screw in my tyre. He did not introduce himself. I then checked him for speaking slowly to me as I did not have any disability which gave him reason to speak so slowly. He then told me that he had no excuse for Hyundai not telling me that the tyre was unusable. He said that they had no tyres that were a correct size for my car,2017 Elantra turboSX. I then said what solution can you give meI to which he had none but to put my old tyre back on and send me to a tyre place 10kms away. I did and all the tyre need was a puncture repair. I will never use Traralgon Wights Hyundai again and I will make a pont of telling everyone I know. I have no beef with Hyundai in general but this lot need some serious questions asked of them.

We have a 2019 Hyundai i30 went in for a service and upgrade on the radio and navigation system, and now we don’t have verbal warnings such as red light camera speed changes school zones !! Have been told that the new upgrade doesn’t come with it. So we just have put up with this, 😫😠

On a recall notice I called the dealer and they couldn't tell me anything about it, I asked if I kept driving the car and something worse happen am I still covered under my warranty... after asking the question twice (because no answer was given) the young lady said she didn't know. I then asked her to put me through to the GM, she came back to me saying shes not available and she'll call me back, I'd sad the service lady "have the GM call me before COB today so I can ask her because it seems this recall went out without providing you (the contact person) NO INFORMATION ABOUT the recall as the young lady said. I then Called the HO and I got a recorded message saying that the office hours were between 8:30 am and 5 pm (I called at 11:54 am) and to leave a message, so I did for a callback.



Looks and sounds like the whole company went underground. You should leave this as I've screenshot it for reference to my Google review.

Wonderful customer care team... Very professional. Excellent service.