JB Hi-Fi

The amount of money I have spent with JBHIFI over the last two years is well over $15,000.00. I had a problem this Saturday and when speaking to an online representative the way I was spoken to was shocking , when I told her I her I would take my business else where she laughed and said do what you have to do and then tried to push to have the order canceled without even asking what the problem was. I then ran into multiple problems with instore managers wich I wont even go down. To top it off we had purchased a TV on the 03/05/23 and set it up 2 weeks ago as to have it ready when my mother in law returned, well make a long story short that product has also come up with a fault and according to Hisense its a faulty baord. I know JB dont care a damn about there customers and also try to raise this with current affair about the JB shocking service, be very very weary of JBHIFI and will be taking all my business to Umart. Most shocking service with terrible products

A shout out to Kaytlin from the Bathurst JB hi fi store for her excellent customer service on the 5/4/2023 for helping me setting up my iPhone.|

I went from a Samsung to a iPhone.



Kaytlin was very professional and helpful in transferring my photos over and getting me started with my iPhone.



Refreshing to see such great service!

Michelle

I just had the worst customer service experience. I purchased a laptop via byod. It has taken 8 weeks to receive it. After making 9 phone calls the last 2 calls I waited over an hour and 17minutes with no one answering and then numerous webmails back and forth only to be told its coming. I received it today. I so unhappy with the service provided. I will never buy from jb again.

Purchased a TV December 2022 via JB Online

TV was delivered and upon opening the Box discovered the TV screen was broken and TV does not work

Have been getting the Run around From JB with no resolution

The service is pathetic and they just dismiss you.

I will never purchase anything from JB HI again and warn others whom get delivery of items to check the contents in front of the delivery people before you get them to leave.

In my case they were in such a hurry they just left the TV in the Lounge room and left

I am now left with no option but to seek redress from consumer affairs as JB are just woeful

bought a laptop found out that far from being brand new was previously used by someone else. have been trying to contact salesman to fix my problem since 9am this morning, phoned 3 times left message for return call am now sitting on hold once again. lousy after sales service and why did i get a used laptop in the first place. once this problem is fixed and, now i want a refund, i will not buy from you again if i could have given you zero stars i would have. carol stuart

Don’t go to this store to bug anything. I bought a phone online it was supposed to dispatch 2 weeks ago haven’t heard anything from them and they don’t have any clue of when phone is coming.

Counterfeit consumer goods (or counterfeit and fraudulent, suspect items - CFSI) are goods, often of inferior quality, made or sold under another's brand name without the brand owner's authorization. Sellers of such goods may infringe on either the trademark, patent or copyright of the brand owner by passing off its goods as made by the brand owner.

Customer service = For further information about our stores including operating hours and contact information, please visit our Store Finder.

They pay someone to cut and paste all day and NOT provide customer service

Put my laptop top into fyswick store as had damaged screen (bought from here as well) had all the cables in box when I picked up no cables and was told they were not in there which i know they were. Wouldnt help just said cant help me very rude. I had to buy elsewhere for $60

Rorted an overseas student by signing them up to a Telstra JB hi-fi tie-up plan that gave him $5000 bill for his first month after misleading that it would cover Overseas calls