Kogan

NEVER BUY FROM KOGAN!! No Customer Service! Buyer beware! Once you purchase something from Kogan you can forget about hearing from them again. No contact phone numbers. Worst delivery ever! Ordered a washing machine. Advert stated delivery in 2 business days. Waited 5 days for 75kg machine to be dumped in middle of dining room with big mess of polystyrene all over floor. Paid for "Kogan First", Paid for Extra Warranty, Paid for Premium Delivery, Paid for Freight Protection. I was informed by transport company that the machine would be installed in place for me. The transit bolts were left on the machine. I weigh 55kgs. How am I supposed to move a 75kg washing machine in to the laundry. I now have a washing machine blocking the bathroom entrance in my dining room! How am I supposed to get in to the bathroom? Its Saturday afternoon so I guess I will get in to my bathroom on Monday when I can get someone to move the machine for me. No phone numbers to contact Kogan. Asked driver to put machine in laundry and was told: "We don't do that!" No response from delivery company! Will NEVER buy from Kogan again!

Does the machine work? How would I know, I don't have any taps in my dining room.

I doubt them at first ready everyone's negative feedback, but sorry to say guys they are excellent helpers and fast acting on client service request.

I made a purchase and my delivery was just far to late, I request a cancellation of my order stating my problem a hour after and BAM its sorted out .

Thank you Kogan

Dishonest business. Be aware they will charge monthly debits.

Dont answer customers complaints, neither provide a phone number

I ordered a treatmiii on the 11 September

Have yet to receive it the order no is 439r2ckl

The name is Spiteri

If i could Kogan a negative rating i would.

Their own product is very poor. Their return policy is a joke. Moreover, they have not even "credited" the full amount of my purchase.



I would NOT recommend them at all!!!



You pay for deliver, you pay for the return of the item, you do not receive a full refund and you even have to argue/challenge the amount they "credit" into your account. Very slow process which i think is a tactic so that people just think it is too hard. In all fairness it is. It acts as if it is a $2.00 company starting up.

Disgusting customer service. I am trying to help a disabled client who paid for a kogan product and never received it.

All attempts at rectifying this matter go ignored.

Truly hopeless. Messed the first order and had to cancel. 2nd order they send it regular post during CV19 after them saying they use express post. When they reply it's automated emails. Their English seems limited. Offshore global corporate company, all about thr money and not the service.

Sam P never helped me & ignored the problem. I never signed up for the Kogan First Membership. Robbed me illegally twice. DON'T SHOP HERE!!!!!!!!!!!!!!!! 1 STAR REVIEW.

you people are such ripp off merchants. I bought an item for which i never got a receipt or an invoice or any warranty details. No wonder that you do not have any telephone numbers to contact and after few exchanges with your virtual assistant you passed me on to another site where I have to pay $5.00 for someone to sort out the issue.I am not sure how many people that you have conned into paying the $5.00 but i will not be paying it and i will be complaining to the consumer affairs about your conduct and your oprational methods. I am surprised that you are allowed to operate to such low standard in Australia. By the way I am not a dog that can type.

This company should be shut down. Consumer Affairs is my only option.