MECCA Corporate Office Headquarters

Head Office Address : 34 Wangaratta St, Richmond VIC 3121, Australia

Phone Number : +61394207373

Email : info@mecca.com.au

Web : https://www.mecca.com.au

Twitter ID : @Mecca_Beauty

MECCA Australia corporate office headquarters
MECCA Australia
Average rating:  
 4 reviews
 by Nelly

Mecca managers in Double Bay, Sydney are giving their hard working girls only 1 day work in two weeks! They can't pay their bills with one day work! Also, managers have their favorites girls, they get more shifts. Something needs to be done about this.

 by Michelle Woods

I have spoken to Jessica from Cust Care .

I have just purchased By Terry Tea to Tan.

The nozzle or product does not work well it spills out everywhere all over bathroom, my clothing and hands .

I want my money back.

Jessica said I could only have a voucher, I don’t want anything at the moment from Mecca .

I looked up my rights as a consumer and I am entitled to have my money back .

Jessica asked me to send a video and I have please have a look and see what’s happening I used to be treated as a VIP !!!

 by Cindy

To Whom It May Concern,



Please pass this email to the manager or complaint team. I've asked the customer service if there is anyone else I can contact regarding this matter. She told me the result will be the same. However, I believe the issue was not being resolved fairly.



I've purchased the Nuface Device in March, after using the product for a while I had serious skin allergies to the machine/ serum. It happened over time, from minor redness to serious breakouts.



So I emailed the customer service, who stated I had 90 days to return the product (Nowhere in the email indicated it was 90 days from the purchase date- I've attached a photo as evidence) which to my understanding I thought it meant 90 days from 13th of May. Due to quarantine and health conditions, I couldn't physically return the products to the store.



I've tried to contact again today, only to be told I can no longer return it, as its 90 days from the purchasing date. I would assume if a beauty product caused serious skin issues to the customer, the company should be responsible. I've been purchasing my Mecca for years, however, I'm extremely disappointed with how this issue has been handled. The customer service person pretty much said it's my own fault for not returning on time (when I've explained numerous times about my personal situation and the quarantine restrictions). Also, the email was unclear about the date. At a difficult time like this, it amazes me how Mecca shows no understanding or sympathy to a loyal customer.😞



I actually had a similar issue before with a facial (origin) cream, which I returned in person, no issues when I showed her my allergy/ the sales lady instantly returned the item for me. I do not understand why the online customer service team provided such poor service/ and absolutely zero sympathies at a difficult time like this.



I hope this email will reach someone in charge. Not just the customer service team (who according to the lady I've spoken on the phone with will give me the same solution)



Thank you



Regards,



Cindy

 by Alana .

Very Good service...

Recently updated on November 23rd, 2023 at 08:24 am

MECCA Headquarters Info

You can find the corporate head office address and headquarters in Richmond VIC 3121. Most of the operations handled from this MECCA Australia corporate headquarter.

  • Address: MECCA headquarters is completely transparent when it comes to contact information and location of the MECCA. You can address any letters to this corporate headquarters office to:

34 Wangaratta St, Richmond VIC 3121, Australia

  • Phone Number: Call +61 3 9420 7373 to reach someone at MECCA headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Monday to Saturday: 9:00 am – 5:00 pm and Sunday: Closed. We suspect the corporate head office is also open during these times.
  • Email: As an alternative, you can email MECCA at info@mecca.com.au that may help spread the word about your problem. You can also contact someone close to the corporate head office by emailing the Media Help department.
  • Website: You can use their website www.mecca.com.au and contact any department for general help. there is no dedicated website for MECCA headquarters.

MECCA Headquarters Executive Team

Meet the team providing strong leadership to MECCA headquarters. Below are some executive team members name of MECCA corporate office Australia.

  • Jo Horgan : Chief Executive Officer
  • Jason B. : Solution Architect
  • Tamsin Brame : Head of Strategy Delivery Hub at MECCA Brands
  • Claudia Campani : Product Development Manager

MECCA corporate office addresses

Corporate addresses
MECCA (Australia)  34 Wangaratta St, Richmond VIC 3121, Australia

MECCA Headquarters Location & Directions

MECCA Head Office Australia Photos

MECCA

Resource Links

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Also Read : Ozsale Headquarters Info

MECCA Australia FAQS

Q. Where is MECCA Australia Headquarters?
A. MECCA Australia headquarters is located at 34 Wangaratta St, Richmond VIC 3121, Australia.

Q. What is MECCA Australia phone number?
A. MECCA Australia Phone number is +61 3 9420 7373.

Q. Who owns MECCA australia?
A. MECCA Australia is wholly owned by Jo Horgan.

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MECCA Australia
Average rating:  
 4 reviews
 by Nelly

Mecca managers in Double Bay, Sydney are giving their hard working girls only 1 day work in two weeks! They can't pay their bills with one day work! Also, managers have their favorites girls, they get more shifts. Something needs to be done about this.

 by Michelle Woods

I have spoken to Jessica from Cust Care .

I have just purchased By Terry Tea to Tan.

The nozzle or product does not work well it spills out everywhere all over bathroom, my clothing and hands .

I want my money back.

Jessica said I could only have a voucher, I don’t want anything at the moment from Mecca .

I looked up my rights as a consumer and I am entitled to have my money back .

Jessica asked me to send a video and I have please have a look and see what’s happening I used to be treated as a VIP !!!

 by Cindy

To Whom It May Concern,



Please pass this email to the manager or complaint team. I've asked the customer service if there is anyone else I can contact regarding this matter. She told me the result will be the same. However, I believe the issue was not being resolved fairly.



I've purchased the Nuface Device in March, after using the product for a while I had serious skin allergies to the machine/ serum. It happened over time, from minor redness to serious breakouts.



So I emailed the customer service, who stated I had 90 days to return the product (Nowhere in the email indicated it was 90 days from the purchase date- I've attached a photo as evidence) which to my understanding I thought it meant 90 days from 13th of May. Due to quarantine and health conditions, I couldn't physically return the products to the store.



I've tried to contact again today, only to be told I can no longer return it, as its 90 days from the purchasing date. I would assume if a beauty product caused serious skin issues to the customer, the company should be responsible. I've been purchasing my Mecca for years, however, I'm extremely disappointed with how this issue has been handled. The customer service person pretty much said it's my own fault for not returning on time (when I've explained numerous times about my personal situation and the quarantine restrictions). Also, the email was unclear about the date. At a difficult time like this, it amazes me how Mecca shows no understanding or sympathy to a loyal customer.😞



I actually had a similar issue before with a facial (origin) cream, which I returned in person, no issues when I showed her my allergy/ the sales lady instantly returned the item for me. I do not understand why the online customer service team provided such poor service/ and absolutely zero sympathies at a difficult time like this.



I hope this email will reach someone in charge. Not just the customer service team (who according to the lady I've spoken on the phone with will give me the same solution)



Thank you



Regards,



Cindy

 by Alana .

Very Good service...