Optus

It just took me 4 attempts to recharge over the internet & took almost an hour of my time. The card expiry boxes would not come up on the screen within in a short period of time, taking over several minutes & this is a common occurrence!!!! being self employed this defect of service takes time out of my day & over the long term incurs losses against my business that I can't afford.



I am know 30minutes late fro work & who pays for that - NOT OPTUS !!!! ARSEHOLES

I'm self employed a

What a disgrace this company is regarding customer service, they do not deserve to be licensed or allowed to operate in Australia, I have been trying to have a simple job such as the NBN connected since February 2020 without a result I call the service center only to find the right hand does not know what the right hand is doing sheer incompetence and only too eager to pass you on to another department two case managers not bothering to reply and fools talking nonsense to me I am delighted to be recorded i will need the transcripts please ombudsmen HELP (I have been a customer of OPTUS since they established themselves in Australia)

Assured me of reconnection at 7.20pm tonight due to an error of incompetence on the optus end and again I wait for connection. Until this company get their organization listening and reacting to customers, it looks like they have my absolute thumbs down

Sir / Madam.

I run a computer dealership.



I resell Optus Recharge cards.



A large number of Recharge cards have expired.



PPs are UNPREPARED to refund / change these cards for Valid cards, even thought the OLD UNSOLD cards are still in UNOPENED packets..



Please contact me with a view to re-establishing a re-seller / business relationship for the future sales to Optus.





Thank you.



Assuring you of our best service at all times.

Regards.



Macrochip computer systems.

Please find attached a picture of the INVALID Optus cards that have EXPIRED.



I require:-

1.Either replacements.

2.Terminate my agreement with Optus to re-sell their cards.

Your call.



This will be taken to the “top” if you hang up on me again.



I do not appreciate this treatment.



Michael @ Macrochip.





Assuring you of our best service at all times.

Regards.



Macrochip computer systems.

Wow.



What customer service --- Hang up on me while I’m telling you of a problem with your supply ( PPs)– What a way to treat your Re-sellers…..





Please find attached a picture of the INVALID Optus cards that have EXPIRED.



I require:-

1.Either replacements.

2.Terminate my agreement with Optus to re-sell their cards.

Your call.



This will be taken to the “top” if you hang up on me again.



I do not appreciate this treatment.



Michael @ Macrochip computers.





Assuring you of our best service at all times.

Regards.



Macrochip computer systems.



Macrochip is a customer focused, service orientated company.

Macrochip Computer Systems.

205 Main St, Lilydale, Vic, 3140.

P- (03) 9735 9379 F- (03) 9735 0691 M – 0438 624 272



Photos of INVALID re-charge cards available -0 Cannot attached to this mail. Earliest reply Imperative.

only giving 1 star because I can't give them 0.



awful

It's a disgrace how Optus can put an offer out to customers and not honour it and then give no help from their online service. They treat you like you are an idiot. I will be contacting consumer affairs as soon as I can find an official website that works. Optus forgets that there is competition out there. No wonder you don't have a high star rating and you still do nothing.

Terrible customer service.

Rude stuff.

shuffled between 5 people over 4 hours.... " keep this chat window open..."

Problem still not solved.