Optus

Just cannot understand does optus not care or have the technology to service the customers better but also protect the staff working in contact centers within Australian shores but also other ofshore contact center in Phillipines and India by giving a work from home option for the staff working in these contact centers eg. TCS, TechMahindra, Concentrix and few others where there is a high risk of contracting Covid19 virus is high already few if these contact center located in various cities like Manila, Alabang, Cubao, Quezon City, Delhi, Calcutta, Pune, Mumbai and Thane have more than 20 or 30 staff members who tested Covid19 positive and reported to work and due to which number are bound to rise as there is no mandatory Covid19 tested conducted by these contact center i.e IT/BPO/call center companies both in Phillipines and India, besides which the differently abled staff who are reporting to work in these contact center face a lot of hardship and subjected to abuse in the name of social distancing and many of these IT/BPO/call center companies in Phillipines and India are covering up the number of Covid19 positive cases and also maybe bribing the concerned in government officials to aviod mandatory Covid19 test and operating with more than 80% staffing



Besides which most of high vulunerable customers face a lot hardship and delays in getting their broadband, home phone and Internet TV services restored atimes taking more than 2 to 3 weeks besides these disruption of service happen practically every week especially those having NBN, Cable broadband services and Fetch TV services despite paying their bills on time worst part when a customer ask for a speaking supervisor or a complaints specialist advisor have to sent mails to the supervisor or complaints specialist and customers have to wait for a call back from supervisor or complaints specialist which many atimes does not happen and no action taken despite the fact of customers raising dissatifaction threatning to cancel service, go the social media, Courts, Obudsman and councerned authorties, infact it looks like some supervisors and complaints specialist are really not concerned about the customers concerns and putting pressure on the advisor to aviod speaking to the customer apart from that no action is taken against the supervisor or complaints specialist for not calling back customers as promised or following up.



So hope this above issues are addressed before it is to late especially in current situation when there is a pandemic like Covid19, if optus really cares for its customers and it staff working in the contact centers within Australia and out of Australia as they have a social responsiblity not to just to the citizens of Australia but other countries as well.

Was on contract now month by month. Went to Optus Store to resolve billing issues overcharged was told they can’t help and gave number . Ring the number it’s overseas operators in Asia. Despite paying my account online $55 for month l kept getting text messages they had not received it. to ignore if you paid. I paid more $110 which covers 2 months. They suspended my account..Then they demanded another $55 on July 4th despite paying them on 23rd June. The overseas operators are rude, can’t speak English and overcharge you. Will not be dealing with Optus again and getting ripped off.

i agree with steve, the worst customer service time, to change

Excellent customer service, despite the COVID-19 situation. Great to see Optus supporting those in healthcare or impacted by the bushfires too.

Just wondering why is not possible for optus NBN Australia to offer a work from option or remote access to its staff working contact centers located across the globe with systems and agreements in place to protect data and privacy especially to TCS, Concentrix, Convergys and a few others companies in India in cities like Mumbai, Thane and Banglore which has the highest number of Covid19 positive cases which are increasing on a daily baisis and few of the offcials of some of these companies are resorting to various practices not directly but indirectly forcing the staff of these contact centers to risk their lifes and people around neither are the officials of these contact ready to conduct Covid19 test on staff reporting to work, besides which some staff reporting these contact center are not maintaing social distancing norms especially while using company transport , sharing food and vessels with bare hands in the canteens, no santisation being done after every shift and atimes taking off face mask while in the work area, Staff smoking and chewing of tobacco and other substance in and around these contact centers despite repeated warning from officials of these contact centers. Also some of these officials of these contact center are resorting to pratices of trying to find fault with lower staff to terminate them going to the extent playing back recorded calls via staff mobile phones and landlines for Failure Modes and Effects Analysis (FMEA) and few other lapses which may have happened a few months back which a serious breach of data and privacy laws by the concerned official



All these actions are putting each and everyone at huge risk against the Covid19 virus and may put optus and concerned contact center reputation and buiness interest at a huge risk besides the legal implications.



So I hope optus NBN comes with a solutions and systems in place to protect data and privacy in place offer work from option or remote access to its staff working in offshore contact centers as soon as possible.

Yes zero stars for optus .



As the saying goes "Optus dropped us".



Worst Customer service with NBN.



NBN keeps dropping out, I called their service centre, but they cannot find the fault. We were given ridiculous reasons. We obliged and followed their advice: changed the cable, reset the modem, restarted the system over ten times, still having same issue. 1 week later and no better off.

Customer service does not exist. you cannot contact anyone locally to see about coming out. contacting them all becomes about passing the problem to someone else, but never about resolving it.

Word of advice, if Optus promise you anything, don't believe a word of it. Go with another provider.

Rubbish service, sick of dealing with an overseas Telco.

leaving in a huff, same for their NBN

I agreed with all the reviewers about how bad the Customer Service is. I switched from Optus cable to NBN in April 20. I arranged for the switch over on the weekend and on the following Monday, Optus was offering Ultra WiFi with 4G back up. I rang the activation team and explained that I want Ultra WiFi. It took me 4 hours before I could speak to any one. I was told they couldn't change the WiFi until the NBN technician appointment in 3 weeks time and was told to call back after the appointment then they would send the modem out to me. After the switched over, I tried ringing them back and was on hold for hours without able to speak to anyone. When I finally did I was told that the Ultra WiFi is only people with mobile internet on the first occasion, subsequently calls was told the modem only available for people on entertainment package. From my understanding both advises were wrong. Last week I went into the store to ask about returning my old cable modems. I was told the store would accept return modems but not Fetch boxes as they need to be sent to a different warehouse. Today I went back to the same store to return my modems but a different girl refused to accept them. Suggested I contact 'them' for satchels to return the modems. It seems to me that Optus staff doesn't know their own products and procedure in my dealings. I should have move on to another ISP instead of sticking with Optus for NBN. To rub salt into the womb, since switching the speed of my download is not much better then my old Optus cable even though I was supposed to get a faster download speed. I have reported this. At the last update I was told that a technician has been booked to come to my place to check the wiring. It has been 3 weeks and still no phone call from the technician. No I won't be recommending Optus to anyone.

Absolutely disappointed with the disregard this company gives to its customers. Worst internet coverage in my area, keeps dropping out! Have rang so many times over the past 2 years for being charged so much extra for “Gig Add on charges” due to internet drop out all the time. Cannot watch Netflix, Stan without blurring and stopping. Since Covid-19 my children are stuck at home completing their university education and cannot attend Lectures, do their assessments without continual black outs,! I have spent HOURS waiting to speak to a pathetic person in another country who cannot rectify anything over the phone, so they just HANG UP! I continue with the problem, get charged and life goes on for that moron overseas because they continue to get paid for doing nothing in their pathetic non-customer service role. FIX THE COVERAGE ISSUE!!!!!! Optus is nothing like it use to be. Kelly Bayer Rosmarin please call me? TELSTRA is looking fabulous.

Appalling, disgusting and careless attitude towards their clients of over 25 years.

This includes mobile phone and NBN internet. I have had continuous headaches with them, with there non caring attitude. Different answers from different departments re same issue, just shocking.

P.S. they should have a negative star rating for them.