Optus

Corporate head office, Headquarters
Optus corporate office headquarters

Web : https://www.optus.com.au/

Phone Number : 133937

Address :1 Lyon Park Rd, Macquarie Park, Sydney, NSW 2113

Email : info@optus.com.au

Twitter ID : @Optus

Optus Australia
Average rating:  
 47 reviews
 by David Cromack

It just took me 4 attempts to recharge over the internet & took almost an hour of my time. The card expiry boxes would not come up on the screen within in a short period of time, taking over several minutes & this is a common occurrence!!!! being self employed this defect of service takes time out of my day & over the long term incurs losses against my business that I can't afford.



I am know 30minutes late fro work & who pays for that - NOT OPTUS !!!! ARSEHOLES

I'm self employed a

 by Stamatis Trypis

What a disgrace this company is regarding customer service, they do not deserve to be licensed or allowed to operate in Australia, I have been trying to have a simple job such as the NBN connected since February 2020 without a result I call the service center only to find the right hand does not know what the right hand is doing sheer incompetence and only too eager to pass you on to another department two case managers not bothering to reply and fools talking nonsense to me I am delighted to be recorded i will need the transcripts please ombudsmen HELP (I have been a customer of OPTUS since they established themselves in Australia)

 by gail milne

Assured me of reconnection at 7.20pm tonight due to an error of incompetence on the optus end and again I wait for connection. Until this company get their organization listening and reacting to customers, it looks like they have my absolute thumbs down

 by Macrochip Computers

Wow.



What customer service --- Hang up on me while I’m telling you of a problem with your supply ( PPs)– What a way to treat your Re-sellers…..





Please find attached a picture of the INVALID Optus cards that have EXPIRED.



I require:-

1.Either replacements.

2.Terminate my agreement with Optus to re-sell their cards.

Your call.



This will be taken to the “top” if you hang up on me again.



I do not appreciate this treatment.



Michael @ Macrochip computers.





Assuring you of our best service at all times.

Regards.



Macrochip computer systems.



Macrochip is a customer focused, service orientated company.

Macrochip Computer Systems.

205 Main St, Lilydale, Vic, 3140.

P- (03) 9735 9379 F- (03) 9735 0691 M – 0438 624 272



Photos of INVALID re-charge cards available -0 Cannot attached to this mail. Earliest reply Imperative.

 by Mark

only giving 1 star because I can't give them 0.



awful

 by Macrochip Compuetrs

Sir / Madam.

I run a computer dealership.



I resell Optus Recharge cards.



A large number of Recharge cards have expired.



PPs are UNPREPARED to refund / change these cards for Valid cards, even thought the OLD UNSOLD cards are still in UNOPENED packets..



Please contact me with a view to re-establishing a re-seller / business relationship for the future sales to Optus.





Thank you.



Assuring you of our best service at all times.

Regards.



Macrochip computer systems.

 by Macrochip Computers

Please find attached a picture of the INVALID Optus cards that have EXPIRED.



I require:-

1.Either replacements.

2.Terminate my agreement with Optus to re-sell their cards.

Your call.



This will be taken to the “top” if you hang up on me again.



I do not appreciate this treatment.



Michael @ Macrochip.





Assuring you of our best service at all times.

Regards.



Macrochip computer systems.

 by Julie Hall

It's a disgrace how Optus can put an offer out to customers and not honour it and then give no help from their online service. They treat you like you are an idiot. I will be contacting consumer affairs as soon as I can find an official website that works. Optus forgets that there is competition out there. No wonder you don't have a high star rating and you still do nothing.

 by Binesh

Terrible customer service.

Rude stuff.

 by anonymous

shuffled between 5 people over 4 hours.... " keep this chat window open..."

Problem still not solved.

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Optus Australia
Average rating:  
 47 reviews
 by David Cromack

It just took me 4 attempts to recharge over the internet & took almost an hour of my time. The card expiry boxes would not come up on the screen within in a short period of time, taking over several minutes & this is a common occurrence!!!! being self employed this defect of service takes time out of my day & over the long term incurs losses against my business that I can't afford.



I am know 30minutes late fro work & who pays for that - NOT OPTUS !!!! ARSEHOLES

I'm self employed a

 by Stamatis Trypis

What a disgrace this company is regarding customer service, they do not deserve to be licensed or allowed to operate in Australia, I have been trying to have a simple job such as the NBN connected since February 2020 without a result I call the service center only to find the right hand does not know what the right hand is doing sheer incompetence and only too eager to pass you on to another department two case managers not bothering to reply and fools talking nonsense to me I am delighted to be recorded i will need the transcripts please ombudsmen HELP (I have been a customer of OPTUS since they established themselves in Australia)

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Optus Headquarters Info

You can find the corporate office address and headquarters in Sydney, NSW 2113. Most of the operations handled from this Optus Australia corporate headquarter.

  • Address: Optus headquarters is completely transparent when it comes to contact information and location of the Optus. You can address any letters to this corporate headquarters office to:

1 Lyon Park Rd, Macquarie Park, Sydney, NSW 2113.

  • Phone Number: Call 133 937 to reach someone at Optus headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Monday to Friday: 8:00 am – 9:00 pm and Saturday – Sunday: 9:00 am – 7:00 pm. We suspect the corporate office is also open during these times.
  • Email: As an alternative, you can email Optus at info@optus.com.au that may help spread the word about your problem. You can also contact someone close to the corporate office by emailing the Media Help department.
  • Website: You can use their website www.optus.com.au and contact any department for general help. there is no dedicated website for Optus headquarters.

Optus Headquarters Executive Team

Meet the team providing strong leadership to Optus headquarters. Below are some executive team members name of Optus corporate office Australia.

  • ALLEN LEW – CEO, Optus
  • BHARAT ALVA – Vice President, Information Technology (IT)
  • SUE BAILEY – Vice President, Future Of Yes
  • MATTHEW BALL – Vice President, SMB
  • KELLY BAYER ROSMARIN – Deputy Chief Executive Officer, Optus
  • JOHN CASTRO – Managing Director (Acting), Optus Wholesale & Satellite
  • NICHOLLE DUCE – Vice President (Acting), Human Resources
  • MURRAY KING – CFO, Group Consumer Group Finance
  • MAURICE MCCARTHY – Vice President, Retail and Channel Sales
  • PAUL O’SULLIVAN – Chairman, Singtel Optus Pty Limited
  • JOHN PAITARIDIS – Managing Director, Optus Business
  • VAUGHAN PAUL – Vice President, Digital Consumer
  • ANDREW SHERIDAN – Vice President, Regulatory & Public Affairs

Optus corporate office addresses

Corporate addresses
Optus (Australia)  1 Lyon Park Rd, Macquarie Park, Sydney, NSW 2113

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