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Harassed today at Repco Wollongong by staff. Got everything on video. Taking legal action.
I am writing to inform you about a WORLD CLASS experience delivered by Kevin Homes (hope this is the correct spelling) who is a manager at the Nunawading, Repco located at 283 Whitehorse Rd, VIC 3131.
I recently purchased a 9 stage 12/24 V 25 Amp Repco charger Model RBC25HDSS3 to charge the battery in a rigid truck from Repco in North Lakes at 55 Flinders Parade, QLD 4509. The sales person was friendly and suggested the Repco brand which was cheaper and something they use themselves to charge batteries. As I had no idea about how to use the charger, I came armed with photos of my dual battery 24V configuration and given the sales person said they used the product themselves and confidently told me where to connect the cables I was sold. I then proceeded to ask the staff member about the other settings on the Repco charger and found that he did not seem familiar with the device. Confused I left the store and after reading the instructions found that the advice contradicted the North Lakes store person. I then returned to the North Lakes store and asked another operator, this time the operator asked around and said he was not sure (which was at least honest).
As the truck is a mobile clinic and I wanted to make sure the electricals were not damaged so I attempted to find a support number and being a Repco generic product, there was none!
I then called up the customer service line and after being bounced around a few times found an operator who was willing to listen and suggested I be transferred to a random store manager to see if they could help me.
Not feeling very confident that I was going to receive a resolution, I reluctantly agreed to speak with a random store manager who had not sold me the product but was somehow supposed to assist.
All my apprehension vanished when I spoke with Kevin Homes from Nunawading, Repco who was understandably surprised that a problem from another state was thrust upon his lap but without hesitation he proceed to listen to my problem, asked for a copy of the battery configuration photos and said he would get back to me.
It was not long before Kevin called me back with the CORRECT configuration and also advised against the Repco North Lakes, QLD suggested configuration which would have resulted in untold damage.
I followed Kevin’s instruction and the mobile clinic truck is back up and running.
Thanks to excellent brand ambassadors like Kevin who take customer centricity to world class levels, my problem was resolved, and a product return and negative feedback averted.
Great work Kevin and I hope that Repco can bottle and recognise what you bring to enhancing their brand.
Repco Headquarters Info
You can find the corporate head office address and headquarters in Rowville VIC 3178. Most of the operations handled from this Repco Australia corporate headquarter.
- Address: Repco headquarters is completely transparent when it comes to contact information and location of the Repco. You can address any letters to this corporate headquarters office to:
Repco, 22 Enterprise Dr, Rowville VIC 3178, Australia
- Phone Number: Call +61 3 9566 5444 to reach someone at Repco headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Monday to Friday: 9:00 am – 5:00 pm and Saturday to Sunday: Closed. We suspect the corporate head office is also open during these times.
- Email: As an alternative, you can email Repco at email@example.com that may help spread the word about your problem. You can also contact someone close to the corporate head office by emailing the Media Help department.
- Website: You can use their website www.repco.com.au and contact any department for general help. there is no dedicated website for Repco headquarters.
Repco Headquarters Executive Team
Meet the team providing strong leadership to Repco headquarters. Below are some executive team members name of Repco corporate office Australia.
- Wayne Bryant : Executive General Manager
- Rob Cameron : Managing Director & Chief Executive Officer
Repco corporate office addresses
|Repco (Australia)||22 Enterprise Dr, Rowville VIC 3178, Australia|
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