Samsung

I purchased Samsung 628L Top Mount Fridge on 06/07/2020 but wasn’t delivered until 22/07/2020, Wednesday night 12/08/2020 I woke to a very load noise coming from the fridge, next morning it wasn’t making a noise and it seem as it was working. I arrived home around 8.30pm that night to find all my frozen goods defrosted and my food in fridge hot/off. I contacted Harvey Norman Dalby where I purchased from and they contacted Samsung plus a services department and was told to email receipt and information regarding what has happened to fridge. I have made many many calls to Harvey Norman as well to the 1300 number as well to a lady called bek on a 02 number. It’s now been 19 days since I haven’t had my new fridge which I only received 3 weeks prior to this event. Samsung booked a tech only last week for Thursday, waited all day for tech to come but nothing. Rang tech company to find out Samsung had cancelled Tech appointment and never notified me. Have rang Samsung repeatedly since Thursday to be told someone from the investigation team will be in touch???? This is disgusting, unacceptable , unimaginable, unethical. Without customers Samsung you would be nothing. Start respecting , responding and taking responsibility. 19 days of living out of a small camp fridge with 7 people residing at my address. A fridge is an essential item in a household.... IN our household we have many items that are Samsung after this issue and Samsung behaviour towards me as a customer I’ve lost faith in you and will never purchase any of you products again. I will be yelling it from the roof top letting everyone know that you don’t stand by you customers. Next time I’m in purchasing something from a electrical store/white goods store, I will let each customer I see looking at a Samsung product what you have done to me and that you don’t standby you product or customers.

Samsung order short delivered - now refusing to refund - Order number #AU200809-53170948 Missing item

1 X Galaxy Note20 Ultra Clear Protective Cover Black

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Order Date: 13 Aug 2020, till 21/10/202, they just respond COVID impact and refusing to refund excess charged $ 50.51

If I could give zero stars I would. I have a 12 month old Samsung phone. It was not working and lodged it with the Samsung store in George St, Sydney. The staff member I spoke with was very helpful. Samsung contacted my to tell me there was a "minor malfunction" in a part in the phone when it left the factory. I want a replacement and am in a fight with them to get one as , by their own admission, the phone was not of "merchantable quality" (as per Australian consumer legislation), when it was sold if it was sold with a "minor malfunction". No phone for 7 days at this point. You cannot speak to a manager / team leader / VOC (whatever that is when you speak to the hapless staff on the phone. Appalling service and attitude. The customer comes last.

worst customer service got faulty device drove me crazy for 2 hours and hung up the phone by one of the member as if they paid for product not me

Samsung Fridge does not make ice the fridge is faulty. Customer Service is appalling.

Refuses to honour warranty on a less than 2yo Galaxy S10 with a non-functioning screen. When challenged they state that a non-genuine camera has been installed, in addition to an aftermarket battery.

A new battery was fitted due to normal use and the fact that appt wait times are 3weeks or more (heavily reliant on phone), also that Samsung refuse to sell their batteries to 3rd party repair shops. Despite the phone working for over 2 weeks with the new batt (& not affecting screen performance/operation, Samsung Aus say the batt caused the failure. BULL)

Samsung have a known fault with their high end Stainless Steel Refrigerators with bubbling in the Stainless Steel. They do everything they can to get out of the obligation even asking if you live in a humid climate or if the fridge is outdoors. Products must be fit for purpose and the Manufacturers 12 month warranty is irrelevant. Samsung Australia has no shame selling $5,000 fridges then turning their back on their clients!

One week after my dryer under warranty ceased working Samsung have not yet found a technician to come to my house to repair the dryer or assess the situation. This is despite numerous phone calls. Zero service even though I am 15 minutes drive from a large town and 45 minutes from a city.

Never ever buy samsung products. If you need to have them repaired under warranty you have to deal with their overseas call centre which frankly are totally useless. Always they are escelating the matter and having a manager call back but no manager or anyone calls back. It a joke!!!!! I have call them now about 10 times and nothing is happening regarding repairs.

absolutely much lower than 1 star disgusting service from Samsung I bought Samsung buds live 6 months ago took very good care of them all of a sudden 1 day put my earphones back in the case needed them for work the next day removed them from the case discovered one of them is not charging lookd at the charging base undiscovered one of the charging pins has fallen out called Samsung customer care and they told me to go to the nearest Samsung store which was in Parramatta showed the earphones to a Samsung representative and he was even shocked on that would happen got a call 2 days later from customer service Samsung telling me that I physically damaged them there is no way I can remove the pin out of the charging case very disappointed with Samsung and disgusting service now I am waiting on a call from them from Samsung customer care to explain to me how I can physically remove a pin and physically damaged them you don't blame customers on your faulty products however I will be escalating that issue with Fair Trading