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Non delivery of grocery order BUT he main problem is no one to contact to get explanation as to why the problem occurred. As an 80 year old I would expect priority customers would get easy access to sort out problems I waited home all day to get an order delivered no show order. Then to add to my frustration I was on the mobile for 25 minutes plus to arrange to talk to a real person the my order I find had not even left the carrier My order number is 71793093 dated 27/8/20 slated for delivery time between 7am and 2pm
If Woolworths are going to have a reliable home delivery they need to employ more people to allow customers to gain access to a human to explain why their problem has been allowed to exist in the first place without the need to find out there is a 30 minute delay in getting to talk to a human I really don't know how us oldies without computer and mobile savvy get on the system is far to complicated. Surely the Woolworths IT people can get notified by the carrier when take a photo of the actual delivery site would be easy to set up from their SMS they send from their mobile phone.
I had a online order put in on Saturday to be delivered on Friday
Ok so that’s about a week in advance, I got a phone call at 9pm on Thursday night. To be told that my order could not be delivered, I was given two options 1. To cancel. 2 was to get delivered in another week (if it would fit on the truck ) but would not guarantee it
So I was forced to say that I was canceling the order. Not that they were canceling it for me.
Oh and I would have to wait 3-5 business days for my refund
I feel for a company of this size this is just not right
Shame on you Woolworths.
Will NOT be going back
Woolworths Headquarters Info
You can find the corporate head office address and headquarters in Bella Vista NSW 2153. Most of the operations handled from this Woolworths Australia corporate headquarter.
- Address: Woolworths headquarters is completely transparent when it comes to contact information and location of the Woolworths. You can address any letters to this corporate headquarters office to:
1 Woolworths Way, Bella Vista NSW 2153, Australia.
- Phone Number: Call +61 2 8885 0000 to reach someone at Woolworths headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Monday to Friday: 8:00 am – 5:30 pm and Saturday – Sunday: Closed. We suspect the corporate office is also open during these times.
- Email: As an alternative, you can email Woolworths at firstname.lastname@example.org that may help spread the word about your problem.
- Website: You can use their website www.woolworthsgroup.com.au and contact any department for general help. there is no dedicated website for Woolworths headquarters.
Woolworths Headquarters Executive Team
Meet the team providing strong leadership to Woolworths headquarters. Below are some executive team members name of Woolworths corporate head office Australia.
- Steve Donohue : Managing Director of Endeavour Drinks
- Natalie Davis : Managing Director of Woolworths
- Guy Brent : Managing Director, Foodco and Metro
- Amanda Bardwell : Managing Director of WooliesX
- Steve Greentree : Managing Director of FoodCo, Fuel and Metro
- Stephen Harrison : Chief Financial Officer for Woolworths
- Andrew Hicks : Chief Marketing Officer
- John Hunt : Chief Information Officer
- Von Ingram : Chief Customer Transformation Officer
Woolworths corporate office addresses
|Woolworths (Australia)||1 Woolworths Way, Bella Vista NSW 2153, Australia|
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