Woolworths

Non delivery of grocery order BUT he main problem is no one to contact to get explanation as to why the problem occurred. As an 80 year old I would expect priority customers would get easy access to sort out problems I waited home all day to get an order delivered no show order. Then to add to my frustration I was on the mobile for 25 minutes plus to arrange to talk to a real person the my order I find had not even left the carrier My order number is 71793093 dated 27/8/20 slated for delivery time between 7am and 2pm

If Woolworths are going to have a reliable home delivery they need to employ more people to allow customers to gain access to a human to explain why their problem has been allowed to exist in the first place without the need to find out there is a 30 minute delay in getting to talk to a human I really don't know how us oldies without computer and mobile savvy get on the system is far to complicated. Surely the Woolworths IT people can get notified by the carrier when take a photo of the actual delivery site would be easy to set up from their SMS they send from their mobile phone.

Ian Booth

I had a online order put in on Saturday to be delivered on Friday

Ok so that’s about a week in advance, I got a phone call at 9pm on Thursday night. To be told that my order could not be delivered, I was given two options 1. To cancel. 2 was to get delivered in another week (if it would fit on the truck ) but would not guarantee it

So I was forced to say that I was canceling the order. Not that they were canceling it for me.

Oh and I would have to wait 3-5 business days for my refund

I feel for a company of this size this is just not right

Shame on you Woolworths.

Will NOT be going back

Have spent over four hours trying to contact someone at Woolies Insurance, phones appear to have no one to answer them, and was put on hold many times by the auto response, COME ON WOLLIES, PEOPLE ARE YOUR BUSINESS.

I cant believe how poorly Woolworths treat their customers when their system breaks down. After shopping and paying for the products, we were told we couldn't take the shopping home because it had not registered through their system. The money had cleared on the eftpos machine and had come out of our account. I showed the manager at Balwyn our account transaction, which was on my phone. He ignored it and we had to pay again to get our shopping.

The fact we have shopped at this store for 27 years has left a bad feeling toward Woolworths. At this point we don't know if we are going to get our $106.75 back.

I went to woolies in Southside qld and got a $10 bbq chicken for a pensioner and took it to the counter to get it cut up into 1/4 pieces so it’s easier for her and I got charged $16 for that chicken. I think that is not far that you charge $6 just to cut it up. That Ripping of pensioners.

At the Kerang Victoria store today.

One staff member with his mask down around his neck.

One staff member with her mask below her nose.

One staff member wearing the yellow covid safety vest, without any mask at all and he was working in the self checkout area at one stage.

Then a customer entered without a mask and two staff members saw him and pretended not to notice.

Not good enough Woolworths, not by a long shot.

Woolworths Redfern worst place ever , walk past deli the stench puts you off buying any fresh food in the store . staff are rude beyond belief and some staff need a can of deodorant, self service area 2 cash check outs , 8 card check outs so usually a Q for cash check outs . Woolworths STOP TREATING US LIKE SHEEP 🐑 YOU HAVE TRAINED PEOPLE TO USE SELF SERVICE TO INCREASE YOUR BULGING COFFERS ,. Customer service is non existent, now your trying to train us not to use cash by making us Q up to serve our selves to increase your bulging profits so you can take over the world sending family businesses Broke ie petrol stations, liquor stores , butchers, bakery’s , delis the list goes on , until recently Woolworths was the biggest owner of poker machines in Australia. How ironic. Gouging money out peoples addictions and misery WOOLWORTHS SHOULD BE ASHAMED OF YOURSELF! This day on rather pay a bit more for better customer service at IGA on regent st . Service with a smile and the place is clean and doesn’t stink like Redfern Woolworths . WOW I HAVE TO RATE IT TO SUBMIT THERE ARE NO MINUS 5 stars , so now they are forcing me to give them a plus rating of one star go figure!!!!

New norfolk store Tasmania the worst I've ever shopped in in fresh produce and great staff dealing with a bulshit company policy

Online shopping refund. Now been 4 weeks. All contact numbers and messaging do not help. I was told I would have a refund voucher sent to my email however this was 4 weeks ago. Impossible to get in touch with someone other that "Olive " . Why is it so hard to deal with Woolworths when there is an no issue.....

Abstract: Store Manager, Cowra Woolworths, acute disrespectfulness to customer (myself), possess “guilty until proven innocent” behaviour towards customers, passing blame onto another team member when I enquired to swap a battery I have just purchased two minutes prior (29 October, 2020 at 10:40 AM).





Dear Woolworths Group Management/Leadership,

I would like to preface to raise awareness of how I was treated to at Cowra Woolworths by a young manager and her lack of leadership conduct she mis-directed towards me and her staff on the morning (29 October, 2020 at 10:40 AM).

My reason for this letter is to elucidate a culture of growth and change to be professional and respectful when speaking to customers or any locals of Cowra Woolworths. In other words this letter is to help provide feedback and build the growth of leadership customer service for the leadership staff and (Miss M).

At around 10:38am (Cowra Woolworths, 29/10/20), I bought a small battery for my car remote. Unfortunately I purchased the wrong size, my remote was with me but my old battery was in the car for me to be able to prescribed the right size (I bought a CR1620, the correct one should have been CR1616). At 10:40am (2 minutes later) I returned the battery back (package opened) with the receipt, I approach the customer service section at the front, there was a line of customers waiting to be served (enquiries, buying of cigarettes etc). I asked the customer service lady if I could swap for the new battery, the lady was unsure and so called the store manager (Miss M). At around 10:45AM, Miss M came to the desk, with no eye contact, became short in her language and raised her tone of voice, this is where I felt spoken down to. Miss M began to interrogate me (harsh tone, short, abrupt, in a hurry and accusatory) “Why did you not get the right size?” (abrupt), “Where is your old battery?”, I tried to explain that I left it in the car and had to guess the right size. “We don’t accept this back here” as her reply and still no eye contact to the customer. She then threw the packet on the table, summoned her staff (who is senior in age) to exchange for a new one, no eye contact, no friendly acknowledgement, spoken down to like a child. The dialogue consisted of very little mutual respect but rather “Guilty until proven innocent” attitude and a sense of arrogance. I felt shock and embarrassed as attention was focused on our interaction by other customers around. Is was as though I have stolen something and had to prove my innocence.

I asked the lady who served me the manager’s name. I walked to the back of the store where Miss M was packing, address her by her name and made sure to address my embarrassment in a professional way. “Hi Monique, I felt embarrass in front of the store there, that is not how you treat a customer”. I also explained that I have been involved in designing leadership and training programs in the past and this is not the way customers should be treated. Miss M diverted the concern and decided to reasoned that the store does not provide exchange if the package is opened, missing the point that she embarrassed a customer in front of others, I would be happy to pay again for the battery but not be treated disrespectfully, especially in front of other customers. By this time Miss M tried to mitigate her bad performance to another staff in her team (the term “throwing her under the bus” crossed my mind) by claiming the lady who served me first was rude to me. I stated that this lady (who was older than Miss M) were not rude, I didn’t have any problems with her, in fact I observed that she was also treated with disrespect by Miss M. I did mention Miss M is “too young ” to be in this position – because Miss was very emotionally driven by the situation and also by my complaint as oppose to principles in her training when she became a store manager. I meant to elucidate that Miss M’s way of leadership and behaviour, also passing the blame to her team staff is reflective of being young and in-experienced.



I hope that this situation will carve a case study to be looked at and also for Miss M to reflect and improve. As you can see, this behaviour not only is very disrespectful (I can detect when someone is not well versed in understanding customer experience culture), but also promotes toxicity amongst the team if not provided with ample light to be addressed. I look forward to your response and action.



Thanks,

Phil Hua