Electrolux Corporate Office Headquarters

Poor service. Twice they advices stoves not repairable. I then called another appliance repair company and got the problem fixed

Do not buy their products as they can be faulty within 6 months of general use. Service is disappointing, no structure or plan in place to deal with faulty products. Poor communication with each other and customers. You have a choice to wait until they are ready to pick up/repair your appliance in the meanwhile you don't have your appliance and hope it will be fixed one day and get it back.

Been waiting 4 months for a fan for my fridge . Won’t put me through to anyone in charge. Disgusting treatment

No washing machine for over 20 days because they can’t find anyone to come to our hone.

I spent hundreds of dollars on an electolux vacuum after a friend of mine said how good they we're. She has a very old one so I thought it would be better than a dyson. I was wrong it has been nothing but a let-down. First the pet head broke in the first week and the other head does not do carpets. Now the machine is stuck on low and if you ask me it's not even low. When I put a head on it , it doesn't suck up anything. I will not be recommending Electrolux to anyone.

Worst customer service

Disgraceful deceitful cover up of a faulty production line machining problem with the oven. 8 weeks later still waiting for a replacement. They admitted it is a manufacturing problem but I am still waiting for a replacement. They turned up with the exact model with the exact fault. Unbelievable. They tried to lie and convince me that it was ok because it was only1 year old. FFS. Very defensive, hostile technicians and Field Service Manager. BULLSHIT COMPANY. I only bought the entire kitchen 5 products of Westinghouse because other family members had. What a crap Company.

Why do. Electrolux book in a service call you wait home all day and they do not bother to turn up or even give you a courtesy call and say they can not make the booking so you have just taken a day off because when they make that booking your time is between 07-00 and 17-00 so just to waste your time never again will I buy another Electrolux product oven packed in 18 months old 2 service calls later now waiting for the replacement to be fitted

And they blame Covid on their phone message what will they think to blame when the Covid scare is over just employ more professional people

We bought an Electrolux wall oven 5 years ago. At 4.5 years the element and fan needed to be changed. At 5 years the control panel completely died. For almost a month I chased customer service to fix our oven. I wrote 2 complaints on their website with no response. I rang the customer line over 8 times. I spent hours and hours on hold. I received two call backs that came at a time I was unable to answer so I had to wait on line for ages again just to get through. After waiting a week for a technician to come out, we were told the part needed to be ordered and would be another week. A week later, we were called 20 mins before his arrival to tell us it would be over $650 to fix including the call out. I refused to pay this amount. The oven is only 5 years old. I was told by customer service that because it was 5 years old then parts would breakdown and that I was not obligated to get them to fix it and could find help elsewhere! What a joke! Who buys an oven to last just 5 years!! I told them that after 2.5 weeks without an oven and multiple calls and complaints and emails I would not pay this amount. They agreed to a staff discount amount, however, the part needed to be ordered AGAIN (despite the fact the technician had it in his van ready to install that day), and then once the part arrived we would need to arrange an appointment for a technician again, so another week would go by with no oven. At 3.5 weeks we finally had the technician fix the oven. After my first couple of calls, I insisted on speaking to a manager about this matter, however, despite my complaint being "escalated" not once was I referred to a manager. I was told at one point to go out on the weekend and buy a new oven and they would give us a $600 discount! Not only would I NEVER buy Electrolux again, I also did not have an easy $2000- $3000 laying around to buy a new oven this weekend and pay for installation! What a complete joke! Not once did Electrolux care about the customer. Not once did they make it convenient of us. Not once did they escalate my matter to a manager. This company needs a serious look at their practices and a huge overhaul of their customer service line. I told they could not transfer me to the manager because they do not have the phone facility to do so! I was also told that even if that first technician installed the new control panel he had in his van, that I would have to pay full price. Why, should I the customer, chase all of this up because they do not have the correct technology or facilities to do what is convenient and right by their customer? They are a HUGE company selling electrical goods but do not have the most basic facilities to transfer phone calls or arrange for a reduced price with their technicians. NEVER BUY ELECTROLUX.

No rating, 5 phone calls waiting hours and no answer! Seriously the worst customer service, employ some more staff