Vodafone

The Sydney Vodafone 1515 number isnt even connected.Of course,they because they want their Indian colleagues to answer your problems on 1555.The Aussie Vodafone website has been playing up for 3 weeks now (you cant recharge online) How STUPID IS THIS? I have 5 friends that have changed to Telstra,cant imagine how many more have left Vodafone.This is what happens when your customer service is located in India!!!! They dont know the problems that are in Australia,and the Aussie number is disconnected,so how do you tell them???? Im sick of recharging to an Indian customer service centre.Ive done it 3 times,and it took around 30 mins each time.FED UP!!!!!

Terrible!



I asked about 2 cheap tablets and I asked that the price of 2 tablets would be added to my phone bill. I was told that would all be put on my phone bill, as requested. I only recently found out that they did not do that and that they had sent the tablets bill to an old email that I had told them I no longer use even though they were sending the other Vodaphone bills to the right email. Recently I got some calls from ‘Vodaphone’ asking for my info so, instead I called Vodaphone and I was told that these were not Vodaphone numbers, not to give out info, so I didn’t. They then turned me into the credit bureau. Watch them, they are sharks and the left hand does not know what the right hand is doing. I plan to soon no longer be a Vodaphone customer, EVER!! I have had excellent credit.

The worst company ever, no support they deliberately send you from one bullshit website to another and don’t care less that you are having a problem as if they are all laughing there asses off in the the office like your a source of entertainment for the whole company.

You get no stars! Your mobile and internet service is a complete joke! Whytf am I calling some effing moron in Mumbai whom has no idea how to fix problems! They're just an effing middle person to pass the same problems customers are having onto you and you sit there with ya thumb up ya clacker not doing anything to fix it!!! Let me know when you're bringing out trained monkeys and elephants....its effing circus!!!

worst ever. Reception unreliable and impossible customer service.



Cheap because they suck.

This company is such a bad company to deal with hardly can understand them they talk to fast the customer can’t understand the operator I have requested for some information to be removed from my credit file and Vodafone just don’t respond to any emails

FRAUD COMPANY



I am the victim, I was contacted (phone call) by Vodafone sales team and given discount on my existing plan which I accepted happily then call disconnected. Within 5 minutes same person (female) call me and told that as a loyal customer to Vodafone I have another offer. I eagerly asked for it and she offered a free iPad 11 pro. After hearing that I was shocked and eagerly asked “are you sure” and she replied yes. I told her I am not going to pay a cent and she replied yes it is free.

Then she proceeded with it and told me that the first email which I will get will show charges and I don’t have to worry, ignore first email. Second email you will get proof of purchase where device charge will be $0. Exactly same happened and I ignored first email and saw second, same as she told. No terms and conditions explained to me as it was free. I think it was all happened 30th September 2021. Or between 28th to 1st October.



After 5-6 days I received iPad.



As I am their existing customer from last 3 years, as per my bill cycle I got bill and I was charged for iPad and showing I am on plan for it. Contacted customer service numerous times but the answer I am getting that I have placed order online. Which I didn’t. I told them that your all calls are recorded, please check who called me listen to the call and do fair investigation but they don’t want to do it. Seems they don’t have any record. Then I told ok if I have placed order online, please check from IP address it was placed, again lame excuse that they can’t check.



I was told I have to pay for it. I told them I am happy to return the device. As it is opened they don’t want to take it back.



My fault is only that I have ignored first email as instructed by customer service.

Over charged me for a phone that I didn’t ever receive after I cancelled with them. Then took 2 months, 10+ calls and a report to the communication ombudsman. Still hasn’t been resolved

My problem is being charged an early exit fee with Vodafone of over $200 which I should not of been charged for It is a long story I have spoke with Vodafone Last person supposedly being the most senior a female who refused to refund Her reason being she did not have the option

I would like to thank James from the vodafone store at morayfield QLD,James helped me with a problem i have had for years.He was very proffesional and pleasent.I had to let you know about this good worker you have.