Webjet

Cancelled flight with Emirates booked through Webjet. Webjet got the refund in April from Emirates but over 6 month later have not passed the refund back to us. Dont trust Webjet

During this difficult time with COVID it is extremely disappointing that after two days trying to get a hold of someone for support no one is available. I am seek a refund for a hotel which I booked through you, I cannot fly to cairns as my area is now in lock down. I have tried using your advice and do the online manage my own booking and you will not supply me with a refund, I have also waited 3 hours on the phone for no support and also tried online messaging with no reply after 4 hours. Can I please have a response immediately.

I'm giving one star because there is no option to give no stars. Webjet customer service is abhorrent. I have spent at least 15 hours trying to speak with a manager after they stuffed up then cancelled our accommodation, leaving us stranded with two kids. I have called and called and called, explaining the situation every time to get absolutely nowhere. I could tell you every note of their hold music, I have listened to it so many times. If anyone from Webjet ever reads this (unlikely), my booking ref is 16224404. Maybe one of you is feeling up to doing your job... if it's a slow day... maybe...

Absolute joke of a company. Will happily take your money and then you never hear from them again. Don't expect any help if anything happens with your booking. Worst customer service I've ever experienced, if you're even lucky to get a response in the first place.

They will just ignore you and hope the problem goes away.

Their "complaints" handling is via email to their general inbox, which I've been explicitly told, isn't even monitored.

Always book direct. Complaints can be escalated to AFCA or ATAS.

This company is a scam. Webjet HQ (head office) is located in Melbourne, St Kilda, however, all customer service complaints are outsourced to Philippines. My booking worth $4,006.26 was cancelled due to visa issues. Webjet told me they would charge me $2,300 for no show chargers & I would get the remainder of the balance after 3 months.

I advised them to rebook my flight because I have obtained a travel visa to my destination, Webjet refused.



Warning, avoid Webjet at all cost because all your complaints will be dealt with people in Philippines.

While trying to find wejets head office details saw a review by P Campbell detailing the exact same pronlem we had with webjet.We also were abandoned in Sri Lanka and left to find our own way home with our tour cancelled.What has made our experience worse is subsequently webjet offered gift cards as compensation which have now been withdrawn Thier response of contact your insurance is annoying as it was their recommended agent on their site who have refused cover.A very dishonest company

If our experience is anything to go by , you will be struggling to get ANY help from Webjet Exclusives...we were overseas in Sri Lanka on a WEBJET exclusives tour, we completed the land based section of the tour then our return flights to Sydney were cancelled by Singapore Airlines. No help from Webjet at all. They did not reply to the 17 people who were left stranded.

We had to find, book and pay for our own flights back.

On return to Australia by our own means, contacted both Singapore Airlines and Webjet. Singapore Airlines will refund unused flights BUT must go through Webjet. Webjet will not apply for refund...this has been going on since March 20..I have made 24 phone calls and have sent 28 emails..travel insurance will not process claim as the airlines is willing to make refund but webjet will not apply.

Webjet Exclusives will do anything to not pay up. The response from Webjet "the responsibility for providing a refund or credit rests with the airline" is fanciful as we had flights cancelled by Singapore Airlines who ARE willing to pay refund BUT must go through Webjet who claim that the contract they have with Singapore Airlines won't allow for such a refund. The airlines have been trying to get me the money but Webjet have been blocking such a refund.



WEBJET EXCLUSIVES IS part of the WEBJET company... ON July 2 this year WEBJET raised $163.1 MILLION as reported to the ASX... …."enabling the Company to execute its strategy and take advantage of opportunities as they arise".. it would appear that ripping off customers MUST be part of that strategy

No help in obtaining refund for flights cancelled by SIA, who want to give me the refund for sectors that SIA cancelled. Such poor customer service. Even after obtaining multi million dollar injection "to make strategic acquisitions" it would appear that customer service is not one of their business strategies.

Very bad customer service, ever in Australia, worse than any other office, I ever had to deal with, no one taking the phone call, how irresponsible is that, only there to take money.

I am a frequent traveller and have been with Webjet for over 8+ years. I recently had a massive flight delay due to ticket re-issue failure that caused a delay of 2 days at 2 European airports.