Webjet

If our experience is anything to go by , you will be struggling to get ANY help from Webjet Exclusives...we were overseas in Sri Lanka on a WEBJET exclusives tour, we completed the land based section of the tour then our return flights to Sydney were cancelled by Singapore Airlines. No help from Webjet at all. They did not reply to the 17 people who were left stranded.

We had to find, book and pay for our own flights back.

On return to Australia by our own means, contacted both Singapore Airlines and Webjet. Singapore Airlines will refund unused flights BUT must go through Webjet. Webjet will not apply for refund...this has been going on since March 20..I have made 24 phone calls and have sent 28 emails..travel insurance will not process claim as the airlines is willing to make refund but webjet will not apply.

Webjet Exclusives will do anything to not pay up. The response from Webjet "the responsibility for providing a refund or credit rests with the airline" is fanciful as we had flights cancelled by Singapore Airlines who ARE willing to pay refund BUT must go through Webjet who claim that the contract they have with Singapore Airlines won't allow for such a refund. The airlines have been trying to get me the money but Webjet have been blocking such a refund.



WEBJET EXCLUSIVES IS part of the WEBJET company... ON July 2 this year WEBJET raised $163.1 MILLION as reported to the ASX... …."enabling the Company to execute its strategy and take advantage of opportunities as they arise".. it would appear that ripping off customers MUST be part of that strategy

No help in obtaining refund for flights cancelled by SIA, who want to give me the refund for sectors that SIA cancelled. Such poor customer service. Even after obtaining multi million dollar injection "to make strategic acquisitions" it would appear that customer service is not one of their business strategies.

Very bad customer service, ever in Australia, worse than any other office, I ever had to deal with, no one taking the phone call, how irresponsible is that, only there to take money.

I am a frequent traveller and have been with Webjet for over 8+ years. I recently had a massive flight delay due to ticket re-issue failure that caused a delay of 2 days at 2 European airports.