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Terrible Call Centre. I have been with them for over 20 years. Our home phone is not working and I am unable to contact Optus. When you tried to call them on all the numbers it says that they have closed. I tried all the phone number but get the same message stating that they have closed. Be careful of Optus.
I got an e-mail from Chief Executive Officer designate Kelly Rosemarin stated they are ready to support. What rubbish. Action speaks louder than words.
I have to now find another provider for my Phone services. Do not sign up with them
I have paid my bills on time yet this is the third time I have had no service and it has taken me 4 hours to get hold of someone who transferred me to another 4 hour hold, I understand its not the operator or customer service agents fault. Its the CEO of the company who hide behind the wall of operators and not on the front line with their staff helping due to staff shortages.
I was advised by your technical support that we need to have tech come out and fix whatever the issue is as they do not know why I have no internet.
Now as you can appreciate at this time during the covert19 virus Ipeople need to be able to keep in touch with what is happening.
I was advised by the support team THE GOOD NEWS IS YOU CAN GO INTO OUR OPTUS STORE AND BUY A TOGGLE WITH GB FOR ONLY $99.00 .
I did not think this is good news at all given the current environment lots of people are unemployed and have no money or can not afford $99.00 to pay for another service I already pay for.
My question is why does optus not provide a code for its customers having issues to go into the optus store if still open and be given the toggle to assist them , so their children can still do their school work and not fall behind, to be able to be in touch with any news updates and quarantine levels.
So thank you for nothing OPTUS, you are not helping australians in need at all, you are simply making life that much harder.
I hope this message is viewed by your CEO sitting in their nice homes and having no issues with their internet.
Optus Headquarters Info
You can find the corporate office address and headquarters in Sydney, NSW 2113. Most of the operations handled from this Optus Australia corporate headquarter.
- Address: Optus headquarters is completely transparent when it comes to contact information and location of the Optus. You can address any letters to this corporate headquarters office to:
1 Lyon Park Rd, Macquarie Park, Sydney, NSW 2113.
- Phone Number: Call 133 937 to reach someone at Optus headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Monday to Friday: 8:00 am – 9:00 pm and Saturday – Sunday: 9:00 am – 7:00 pm. We suspect the corporate office is also open during these times.
- Email: As an alternative, you can email Optus at email@example.com that may help spread the word about your problem. You can also contact someone close to the corporate office by emailing the Media Help department.
- Website: You can use their website www.optus.com.au and contact any department for general help. there is no dedicated website for Optus headquarters.
Optus Headquarters Executive Team
Meet the team providing strong leadership to Optus headquarters. Below are some executive team members name of Optus corporate office Australia.
- ALLEN LEW – CEO, Optus
- BHARAT ALVA – Vice President, Information Technology (IT)
- SUE BAILEY – Vice President, Future Of Yes
- MATTHEW BALL – Vice President, SMB
- KELLY BAYER ROSMARIN – Deputy Chief Executive Officer, Optus
- JOHN CASTRO – Managing Director (Acting), Optus Wholesale & Satellite
- NICHOLLE DUCE – Vice President (Acting), Human Resources
- MURRAY KING – CFO, Group Consumer Group Finance
- MAURICE MCCARTHY – Vice President, Retail and Channel Sales
- PAUL O’SULLIVAN – Chairman, Singtel Optus Pty Limited
- JOHN PAITARIDIS – Managing Director, Optus Business
- VAUGHAN PAUL – Vice President, Digital Consumer
- ANDREW SHERIDAN – Vice President, Regulatory & Public Affairs
Optus corporate office addresses
|Optus (Australia)||1 Lyon Park Rd, Macquarie Park, Sydney, NSW 2113|
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