Optus

Corporate head office, Headquarters
Optus corporate office headquarters

Web : https://www.optus.com.au/

Phone Number : 133937

Address :1 Lyon Park Rd, Macquarie Park, Sydney, NSW 2113

Email : info@optus.com.au

Twitter ID : @Optus

Optus Australia
Average rating:  
 13 reviews
by @steve on Optus Australia

the worst customer service I have ever experienced. would be good to see if Kelly or Alan (Deputy and CEO) reads my email just sent to "info@optus.com.au" advising of my issues and requesting my account being cancelled effective immediately. Telstra fix my issues and has me online in 3 days - whereas Optus has taken 9 weeks with no resolution!!

by Pauline on Optus Australia

Are you going to give your customers free data like Vodafone and amaysim during this coronavirus pandamic

by Anonymous on Optus Australia

The worst customer service ever!

I have been experiencing disconnected home internet for the past 3 days. My home connection has been unresponsive and stopped working without any reason or notification. I have tried to restarted the modem hundred times but it was not helpful. Then I called the customer service from morning till their last opening hour, yet, it said that they have closed the customer line. We actually went to the store seeking further help but the employee’s attitude was so rude. He did not provide any solution or advice to my current problem at all.

What’s else was that Optus has changed my birthday information without informing me. When I called the technical support team and was asked to verify my identity with my date of birth, I told them my date of birth but they did not accept it, they said it was not correct. I asked him whether there was any way to confirm my identity without using my birthday but he refused to further address the issue. Later on, I logged on to my Optus account and figured out my birthday had been changed to 1/1/1901.

I am so upset with the Optus customer service at the moment and will definitely change to another provider for my home internet. You have disappointed me Optus!

by G on Optus Australia

Having issues with a faulty Fetch box, can't get any assistance at the website, can't get assistance at the store, been on the phone now 133937 for 1hr 20m. Last year I had NBN issues, took 9 months to resolve....after the Ombudsman stepped in resolved in a week.

by Carl on Optus Australia

Terrible Call Centre. I have been with them for over 20 years. Our home phone is not working and I am unable to contact Optus. When you tried to call them on all the numbers it says that they have closed. I tried all the phone number but get the same message stating that they have closed. Be careful of Optus.



I got an e-mail from Chief Executive Officer designate Kelly Rosemarin stated they are ready to support. What rubbish. Action speaks louder than words.



I have to now find another provider for my Phone services. Do not sign up with them

by unhappy customer!!!! on Optus Australia

I have paid my bills on time yet this is the third time I have had no service and it has taken me 4 hours to get hold of someone who transferred me to another 4 hour hold, I understand its not the operator or customer service agents fault. Its the CEO of the company who hide behind the wall of operators and not on the front line with their staff helping due to staff shortages.

I was advised by your technical support that we need to have tech come out and fix whatever the issue is as they do not know why I have no internet.

Now as you can appreciate at this time during the covert19 virus Ipeople need to be able to keep in touch with what is happening.

I was advised by the support team THE GOOD NEWS IS YOU CAN GO INTO OUR OPTUS STORE AND BUY A TOGGLE WITH GB FOR ONLY $99.00 .

I did not think this is good news at all given the current environment lots of people are unemployed and have no money or can not afford $99.00 to pay for another service I already pay for.

My question is why does optus not provide a code for its customers having issues to go into the optus store if still open and be given the toggle to assist them , so their children can still do their school work and not fall behind, to be able to be in touch with any news updates and quarantine levels.

So thank you for nothing OPTUS, you are not helping australians in need at all, you are simply making life that much harder.

I hope this message is viewed by your CEO sitting in their nice homes and having no issues with their internet.

by tess lennon on Optus Australia

Terrible call centre no one knows how to fix anything keep transferring from section to section with no resolve. Cant even speak to someone to make a complaint. I am sorry i transferred to Optus wouldn't recommend to anyone. Only did for the Fetch box regretting it.

by Sayed on Optus Australia

Optus cancelled our cable connection without permission and pushing us to get Nbn. We pay for four months bill still not connected Nbn and cable. When ever we call Optus they never fix issue our connection I still down they keep charge.

by Ron Marshall on Optus Australia

These are the most difficult people to contact. When you do they will not give you a straight answer to even the simplest of queries .

by Bryson on Optus Australia

Worst experience ever, i have called Optus 9x today 06.03.2020 and i was hung up on twice and then transferred 7 other times and then to be told that i cannot be helped and there is nothing they can do i am absolutely discussed in the service i have received today and i will not be recommending this company to anyone ever as the are useless and have no communication skills what so ever. I also think that Optus support needs training in understanding their customers situations. I am speechless in the experience i have received today. I will be moving over to another service provider because of this matter. I also can not believe that not even a supervisor can help me when these issues. ABSOLUTELY DISCUSSED 0-10 Service and also 0-10 overall outcome and support i received.

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Optus Australia
Average rating:  
 13 reviews
by @steve on Optus Australia

the worst customer service I have ever experienced. would be good to see if Kelly or Alan (Deputy and CEO) reads my email just sent to "info@optus.com.au" advising of my issues and requesting my account being cancelled effective immediately. Telstra fix my issues and has me online in 3 days - whereas Optus has taken 9 weeks with no resolution!!

by Pauline on Optus Australia

Are you going to give your customers free data like Vodafone and amaysim during this coronavirus pandamic

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Optus Headquarters Info

You can find the corporate office address and headquarters in Sydney, NSW 2113. Most of the operations handled from this Optus Australia corporate headquarter.

  • Address: Optus headquarters is completely transparent when it comes to contact information and location of the Optus. You can address any letters to this corporate headquarters office to:

1 Lyon Park Rd, Macquarie Park, Sydney, NSW 2113.

  • Phone Number: Call 133 937 to reach someone at Optus headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Monday to Friday: 8:00 am – 9:00 pm and Saturday – Sunday: 9:00 am – 7:00 pm. We suspect the corporate office is also open during these times.
  • Email: As an alternative, you can email Optus at info@optus.com.au that may help spread the word about your problem. You can also contact someone close to the corporate office by emailing the Media Help department.
  • Website: You can use their website www.optus.com.au and contact any department for general help. there is no dedicated website for Optus headquarters.

Optus Headquarters Executive Team

Meet the team providing strong leadership to Optus headquarters. Below are some executive team members name of Optus corporate office Australia.

  • ALLEN LEW – CEO, Optus
  • BHARAT ALVA – Vice President, Information Technology (IT)
  • SUE BAILEY – Vice President, Future Of Yes
  • MATTHEW BALL – Vice President, SMB
  • KELLY BAYER ROSMARIN – Deputy Chief Executive Officer, Optus
  • JOHN CASTRO – Managing Director (Acting), Optus Wholesale & Satellite
  • NICHOLLE DUCE – Vice President (Acting), Human Resources
  • MURRAY KING – CFO, Group Consumer Group Finance
  • MAURICE MCCARTHY – Vice President, Retail and Channel Sales
  • PAUL O’SULLIVAN – Chairman, Singtel Optus Pty Limited
  • JOHN PAITARIDIS – Managing Director, Optus Business
  • VAUGHAN PAUL – Vice President, Digital Consumer
  • ANDREW SHERIDAN – Vice President, Regulatory & Public Affairs

Optus corporate office addresses

Corporate addresses
Optus (Australia)  1 Lyon Park Rd, Macquarie Park, Sydney, NSW 2113

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