Qantas

5 months later - still waiting for my refund. Can't get answers; can't speak with anyone . Sad to see Qantas damaging its previously good reputation and brand by treating its (former) good customers this way.

I just want my money back you have my money you haven't refunded me since April 2020.The hotels I booked during this pandemic refunded me within 4 weeks.Why are you withholding my money.I cannot fly the government is not allowing me to fly give me my money back.

Ask Alan Joyce to keep his nose out of politics and actually look after customers with decent fares, after service and refunds where necessary.

I rang head office after months of waiting, numerous phone calls and zero satisfaction with the generic help numbers, where I felt like I may as well have been talking to robots. My refund was processed almost immediately once I spoke with someone from head office. So I have to say the person in Head Office I spoke to on the day, sorted it out for me very well.

I have attempted to change my flight through the Qantas website at least 25 times to no avail. The last phone call wait was over 1 1/2 hours. Qantas might advertise that flights are able to be changed, however it is virtually impossible. I have wasted my money.

Flew from Sydney to Port Macquarie today, 15/5/21 flight no. 2162. Amazing service from the minute our family of 4 entered terminal. Me with a walking aid and hubby with a cane. Lovely lady approached and took over. Speedy check-in. Organised Buggy to take us to gate. Then sooo helpful staff to get us to the plane. Then there was Cathy on board. She was awesome (seriously, words fail me).

QANTAS is the most badly managed and difficult organisation with what must be the worst "customer service" in history. With hold times in my own experience of 2-3.5 hours, it would seem that there are perhaps two employees answering the phones. Judging by its facebook posts, I should consider myself fortunate as I read of people complaining of hold times of up to 7 hours!! We urgently need competition in this country to break QANTAS's virtual monopoly: why on earth should it provide "service" when we don't have the choice to go elsewhere in many cases??? Would anyone seriously admit to working for this outfit??? Amused that my submission is not accepted without a rating because NO star is warranted!!!

Qantas stop focusing on cheap flights and worthless promotions and make it easier to get a refund or re-book flights whatever the customer wants. You have failed miserably during COVID19. As far as I am concerned you have stolen my money.

Qantas is most arrogant and hypocritical company in the world with a terrible customer service. It not adviced passenger about new check in requirements for Thailand flights( Covid 19 test). The boarding was denied and as I asked the qantas supervisor about my passengers rights, he ordered me in a boorish manner to leave qantas area. You have to be the last idiot to deal again with a company that hypocritically calls itself "spirit of Australia"

Well since we were in Sydney getting off a cruise and staying in Sydney and the virus out break started we changed our plans and everyone, hotel, tours and another airline gave us our money back. Only Qantas would not give us a travel wavier even thou it was not our fault it was serious virus.