Qantas

Corporate head office, Headquarters
Qantas Airways corporate office headquarters

Web : https://www.qantas.com/au/en.html

Phone Number : (02) 9691 3636

Address :Qantas Airways, 10 Bourke Rd, Mascot, NSW, 2020, Australia

Email : info@qantas.com

Twitter ID : @Qantas

Qantas Airways
Average rating:  
 17 reviews
 by geoff handberg

5 months later - still waiting for my refund. Can't get answers; can't speak with anyone . Sad to see Qantas damaging its previously good reputation and brand by treating its (former) good customers this way.

 by Jon

I just want my money back you have my money you haven't refunded me since April 2020.The hotels I booked during this pandemic refunded me within 4 weeks.Why are you withholding my money.I cannot fly the government is not allowing me to fly give me my money back.

 by Dave

Ask Alan Joyce to keep his nose out of politics and actually look after customers with decent fares, after service and refunds where necessary.

 by Debra White

I rang head office after months of waiting, numerous phone calls and zero satisfaction with the generic help numbers, where I felt like I may as well have been talking to robots. My refund was processed almost immediately once I spoke with someone from head office. So I have to say the person in Head Office I spoke to on the day, sorted it out for me very well.

 by Clifton Powell

I have attempted to change my flight through the Qantas website at least 25 times to no avail. The last phone call wait was over 1 1/2 hours. Qantas might advertise that flights are able to be changed, however it is virtually impossible. I have wasted my money.

 by ann hall

Flew from Sydney to Port Macquarie today, 15/5/21 flight no. 2162. Amazing service from the minute our family of 4 entered terminal. Me with a walking aid and hubby with a cane. Lovely lady approached and took over. Speedy check-in. Organised Buggy to take us to gate. Then sooo helpful staff to get us to the plane. Then there was Cathy on board. She was awesome (seriously, words fail me).

 by Gail W

QANTAS is the most badly managed and difficult organisation with what must be the worst "customer service" in history. With hold times in my own experience of 2-3.5 hours, it would seem that there are perhaps two employees answering the phones. Judging by its facebook posts, I should consider myself fortunate as I read of people complaining of hold times of up to 7 hours!! We urgently need competition in this country to break QANTAS's virtual monopoly: why on earth should it provide "service" when we don't have the choice to go elsewhere in many cases??? Would anyone seriously admit to working for this outfit??? Amused that my submission is not accepted without a rating because NO star is warranted!!!

 by Pamela

Qantas stop focusing on cheap flights and worthless promotions and make it easier to get a refund or re-book flights whatever the customer wants. You have failed miserably during COVID19. As far as I am concerned you have stolen my money.

 by Oliver

Qantas is most arrogant and hypocritical company in the world with a terrible customer service. It not adviced passenger about new check in requirements for Thailand flights( Covid 19 test). The boarding was denied and as I asked the qantas supervisor about my passengers rights, he ordered me in a boorish manner to leave qantas area. You have to be the last idiot to deal again with a company that hypocritically calls itself "spirit of Australia"

 by Susan Andre

Well since we were in Sydney getting off a cruise and staying in Sydney and the virus out break started we changed our plans and everyone, hotel, tours and another airline gave us our money back. Only Qantas would not give us a travel wavier even thou it was not our fault it was serious virus.

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Qantas Airways
Average rating:  
 17 reviews
 by geoff handberg

5 months later - still waiting for my refund. Can't get answers; can't speak with anyone . Sad to see Qantas damaging its previously good reputation and brand by treating its (former) good customers this way.

 by Jon

I just want my money back you have my money you haven't refunded me since April 2020.The hotels I booked during this pandemic refunded me within 4 weeks.Why are you withholding my money.I cannot fly the government is not allowing me to fly give me my money back.

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Qantas Headquarters Info

You can find the corporate office address and Qantas headquarters in Sydney, Mascot, NSW, 2020, Australia. Most of the operations handled from this Qantas corporate headquarter.

  • Address: Qantas headquarters is completely transparent when it comes to contact information and location of the Qantas Airways. You can address any letters to this corporate headquarters office to:

Qantas Airways, 10 Bourke Rd, Mascot, NSW, Sydney Airport – 2020, Australia.

  • Phone Number: Call (02) 9691 3636 to reach someone at Qantas headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during 24 hours a day, 7 days a week. We suspect the corporate office is also open during these times.
  • Email: As an alternative, you can email Qantas at info@qantas.com that may help spread the word about your problem. You can also contact someone close to the corporate office by emailing the Media Help department at qantasmedia@qantas.com.au.
  • Website: You can use their website www.qantas.com and contact any department for general help. there is no dedicated website for Qantas headquarters.

Qantas Headquarters Executive Team

Qantas headquarters is run by an executive team. Below are some executive team members name of Qantas corporate office Australia. The responsibilities of our Board of Directors and Group Management Committee of Qantas Airways.

  • Richard Goyder AO – Chairman and Independent Non-Executive Director
  • Alan Joyce AC – Chief Executive Officer
  • Maxine Brenner – Independent Non-Executive Director
  • Richard Goodmanson – Independent Non-Executive Director
  • Jacqueline Hey – Independent Non-Executive Director
  • Belinda Hutchinson AM – Independent Non-Executive Director
  • Michael L’Estrange AO – Independent Non-Executive Director
  • Paul Rayner – Independent Non-Executive Director
  • Todd Sampson – Independent Non-Executive Director
  • Antony Tyler – Independent Non-Executive Director

Qantas corporate office addresses

Corporate addresses
Qantas Airways (Australia)  Qantas Airways, 10 Bourke Rd, Mascot, NSW, 2020, Australia
Qantas Airways (U.K)  401 King St, Hammersmith, London W6 9NJ, UK (+44 845 774 7767)
Qantas (New Zealand)  Level 1, 1 Leonard Isitt Drive, Auckland International Airport
Auckland New Zealand
Qantas Thailand Charn Issara Tower 1, 21st floor, 942/162 Rama IV Road, Bangkok 10500

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