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After discovering that I have been getting charged without my knowledge I contacted the gym to let them know that I had moved and no longer will be using their facilities. My account was suspending due to COVID-19 and I was unaware that they had reinstated it.
As a member of Anytime Fitness for over 15 years, I was expecting the same great service I had received all over the world. However, what I got was something drastically different.
I was talked to with such disregard and disrespect by the person claiming to be the Erina Locations manager. She was completely unwilling to accept that this was a mistake and hid behind their policy that even if it was without my knowledge or consent, it is within their policy so it is legal and they do not need to refund me.
Fine, I don't need the refund then I just need to cancel. Well, I can't do that either because again their policy is that I go into the gym to cancel.
Now, I should explain that this was never the location I intended to be where my account was processed, I was just using the gym while staying in the area to take care of my elderly parents.
They transferred my account details, payment information, and apparently all my rights over to the franchise owner without my consent but again, according to their policy.
I tried to call my previous branch to see if they could help me but they were not able to either and reaffirmed that their policy supersedes my rights, privacy, information, desire, and knowledge.
Being a business owner myself, if a customer were to call me and informed me that I had been mistakenly charging them for services that they were not using or getting, I would be a no brainer, of course, they would get refunded the money because they clearly are not using the product, service, or location. It's just not right to make someone pay for something that they are unaware of and are not using.
At this point, I don't even care about the refund. I have repeatedly asked that my membership be canceled. But the gym manager insists that the only way to do this is to go in and sign her paperwork. I am no longer in the area. I have moved my elderly parents to a new home and am currently working to run my business and take care of them. Driving to go sign her paperwork is not something I have the time to do.
Furthermore, I have called the corporate customer service number and they also are "unable" to help me sighting that their policy is such that only the franchise owner can help me. I have requested this person's name since they are the only person who can help me but neither the location manager nor the corporate office can give me this person's name.
I have loved and been a proud member of Anytime fitness for so long, I now feel so betrayed by this brand. I can not believe that this is something I am still having to deal with. I can not believe they would hind behind a policy to justify taking my money without my knowledge. Even if the policy is written and the email was sent, It still doesn't make it right. It's fraudulent and abusive. This goes way beyond the money that I have been charged this has broken my trust and I have been treated so poorly that I never want to walk into an Anytime Fitness again.... ever, even to sign your little papers.
Muswellbrook gym does not allow its members to use main pieces of equipment due to classes going on in the downstairs area. But, if you pay an additional $5 fee to join the class on top of you monthly fee you can use the equipment. Management when asked if you can use a piece of equipment not being used in the downstairs area during a class replies no because another member abused staff for not being able to train previously so therefore she says no now! But, if I pay additional $5 I can use even when the covid19 - 4 metre square ruling would allow me in the downstairs room to use the equipment not being used for the class.
hhhmmm fuzzy logic but so be it!
The covid19 safety plan on display too stated nothing of the nature as to this ruling not being allowed.
Not once did my contract state I was signing up for a SOMETIMES GYM! I signed up for a ANYTIME GYM! Sorry, but I pay my monthly fee to use the gym to follow a specific program but not being allowed to use equipment when not in use is ridiculous. Move the equipment upstairs so the patrons can train and use!
On another note - the wipe dispenser are never fully stocked often have to walk to back of gym to get wipes to wipe equipment down.
It’s becoming a joke! Might be time to find a new gym for me and my family.
Anytime Fitness Headquarters Info
You can find the corporate head office address and headquarters in Lane Cove, NSW 2066. Most of the operations handled from this Anytime Fitness Australia corporate headquarter.
- Address: Anytime Fitness headquarters is completely transparent when it comes to contact information and location of the Anytime Fitness. You can address any letters to this corporate headquarters office to:
Anytime Australia Pty Ltd, Level 2, 71 Longueville Rd, Lane Cove, NSW 2066
- Phone Number: Call 1300 269 8463 to reach someone at Anytime Fitness headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Monday to Friday: 8:30 am – 5:30 pm and Saturday to Sunday: Closed. We suspect the corporate head office is also open during these times.
- Email: As an alternative, you can email Anytime Fitness at firstname.lastname@example.org that may help spread the word about your problem. You can also contact someone close to the corporate head office by emailing the Media Help department.
- Website: You can use their website www.anytimefitness.com.au and contact any department for general help. there is no dedicated website for Anytime Fitness headquarters.
Anytime Fitness Headquarters Executive Team
Meet the team providing strong leadership to Anytime Fitness headquarters. Below are some executive team members name of Anytime Fitness corporate office Australia.
- Arthur McColl : Chief Executive Officer
- Jordan Cowen : Multi-Club Owner
- Robyn & Glen : Multi-Club Owner
- Warren Miller : Multi-Club Owner
Anytime Fitness corporate office addresses
|Anytime Fitness (Australia)||Anytime Australia Pty Ltd, Level 2, 71 Longueville Rd, Lane Cove, NSW 2066|
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