David Jones

Corporate head office, Headquarters
David Jones Australia corporate office headquarters

Web : https://www.davidjones.com/

Phone Number : 61385094000

Address :Building 1/572 Swan St, Richmond VIC 3121, Australia

Email : online@davidjones.com.au

Twitter ID : @DavidJonesStore

David Jones Australia
Average rating:  
 31 reviews
 by Catherine Martens

Disappointing. Shopping in DJ’s in the Trenery section and saw a shirt I liked however it wasn’t in my size, but one of the other DJ stores had it in my size. The option offered was pay $10 and have it delivered to my home address or apply for a DJ’s credit card and it would be delivered FREE! I declined. Shop on line and it’s DELIVERED FREE. Shame on you! Is it any wonder retail is suffering, try making the customer a priority and not a cash cow.

 by Lee

Why does David Jones have a virtual assistant when you ring with an enquiry?

I said the store and department needed and waited with awful music only to be asked by a person for the same information....awful music again .....and then another person answered and asked me the SAME information! What a waste of time! Told the person I wouldn’t bother. Why can’t a REAL person answer the phone and then put you through? I do not mind waiting , but waiting to repeat the same information 3 times is ridiculous. Please also change your truly awful waiting music.

 by Karen

Customer Service absolutely appalling all phone numbers get directed to a robot who can’t understand what you are saying. I’m still waiting after 5 calls to find out if the product I am after is in store. Not classy David Jones!!! Typical management cutting costs and staff for bigger profits 👎

 by Carol

Dear management, I wish to report a complaint about a recent transaction with David Jones. I had happily taken the opportunity during a recent sale to purchase a few items online. As indicated on your website, the Anthropologie Petra Stemless wine glass were a set of 4 glasses as advertised. I decided to purchase 5 sets which would have amounted to 20 glasses. To my horror, I only received 5 glasses. I have been emailing countless times with your customer representatives without much luck of a resolution. I had continuously explained that I did not wish for a refund but would like DJ to complete my order but without any success so far. Please help me resolve this issue. As I've indicated, the fact that you have made a mistake in your advertising is irrelevant. Can someone please fix this issue unless you wish to resolve this with the fair trading.

Regards

 by Dawn

Appalling service when applying for a store card

 by Steve G

I hope you read this Scott Fyfe. It seems that your systems need a tweak. My partner drove 2 hrs to your Eastland store to buy a $1200 item but had a 1k limit and your prehistoric system would not allow me to pay with my unlimited card over the phone for her to walk out with Instead she had to hobble around a unknown shopping centre looking for a ATM on Sunday afternoon. As a shareholder of value of our company I find this deplorable and against our claims of a relaxed shopping experiences at DJs .Time to Tweek the dinosaur and become a everlasting experience in the coming year Scott.

 by Jan Lonie

Outstanding Customer Service

I am writing this review to congratulate one of your staff members, Siri in the Food Department, Malvern Central for outstanding service afforded to me yesterday via the telephone. I am actually live in Queensland and yesterday received the devastating news that a close relative who lives in Victoria had died overnight.

Due to COVID restrictions I am not in a position to fly to Victoria to be with my family and decided that an appropriate contribution be a food hamper which my brother, who lives in Melbourne would collect and deliver to my family today.

Siri went above and beyond the call of duty, including spending a great deal of time discussing options to assist me in customising suitable food platters. Once finalised, she then asked the name of my brother who would be collecting and placed in the fridge for collection this morning. When my brother arrived this morning, Siri had already notified her team members that if a man asked for her to pick up an order would they immediately notify her. My brother has since called me advising the presentation of the platters and the quality is outstanding and that he also had the opportunity to personally thank Siri for all her assistance in helping his sister who was in a state of shock and not necessarily thinking clearly.

I can also not praise strongly enough her empathy and patience with my situation in a time of need.

Congratulations also to the lady on the switchboard that took my initial call and the young lass in the Food Department, who due to the nature of request, found Siri who is the Manager of the Food Department.

I would award 10 stars if this was possible.

Please pass on my appreciation to all concerned. My brother has already indicated that he will definitely be shopping at David Jones, Malvern Central again.

 by Erica Battel Best

My recent delivery was just "stuffed" into my letter box by Australia Post. I am a regular customer both in store and online of David Jones - I am not impressed with the online delivery aspect of David Jones. My packaged included an expensive Camilla top and my two points are:

1. David Jones should have packaged this item in a firm delivery box - I will not be ordering expensive items from David Jones in the future as this is not the first time I have received a badly packaged item from DJ's on line. As I mentioned, I will be reconsidering my purchasing options in the future.

2. I have already contacted the Australia Post - as I had requested the item to be left on my porch near the front door. The letter box was not what I requested. David Jones should have a conversation with Australia Post regarding their service which will force me to reconsider what I order from DJ's in the future.

Your attention to this matter would be profitable to your bottom line.

Erica Battel-Best

 by Fiona

My order never came of course this is not David Jones fault it’s Australia Post as usual, it’s the lack of communication from them. I chased up the missing parcel with Australia Post who deemed it lost. Do you think David Jones contacted me to let me know of course they didn’t. I rang to complain and asked to speak to a team leader and was advised they are all working remotely and that a team leader would ring back. Do you think I call back? Of course not. You might as well deal with Liz the Virtual Assistant who is more reliable than some of the staff there, I am sure she would of given me a call back. Poor Customer Service

 by 14th June 2021 Paula Re David Jones

What a disappointing outcome! After trying to navigate the website for an online order, I gave up and went to David Jones Robina to get assistance to place an order for a sweater I saw online. The assistant seemed unsure, however, I trusted all would be well, I really wanted this item.

I paid for it and had my receipt, and expected it to come to my house as they would not allow it to come to my post office box, (which is crazy) as it is a lot safer coming to a P.O. Box, however, that is a different matter. The order was processed on the 1st June, 2021 and I waited, and I waited, looked everyday in excitement for my sweater to arrive. Today, the 14th June, I thought I best enquire where it may be? I am told that the order was incorrectly processed by the team worker, and there is no stock nation wide,

So sorry. It is so unprofessional for a store like David Jones. I am bitterly disappointed, I had my heart set on this, it was my birthday present to me,

and "sorry" just does not cut it. Apart from the TIME I spent trying to get this, online and then going to the store.

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David Jones Australia
Average rating:  
 31 reviews
 by Catherine Martens

Disappointing. Shopping in DJ’s in the Trenery section and saw a shirt I liked however it wasn’t in my size, but one of the other DJ stores had it in my size. The option offered was pay $10 and have it delivered to my home address or apply for a DJ’s credit card and it would be delivered FREE! I declined. Shop on line and it’s DELIVERED FREE. Shame on you! Is it any wonder retail is suffering, try making the customer a priority and not a cash cow.

 by Lee

Why does David Jones have a virtual assistant when you ring with an enquiry?

I said the store and department needed and waited with awful music only to be asked by a person for the same information....awful music again .....and then another person answered and asked me the SAME information! What a waste of time! Told the person I wouldn’t bother. Why can’t a REAL person answer the phone and then put you through? I do not mind waiting , but waiting to repeat the same information 3 times is ridiculous. Please also change your truly awful waiting music.

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David Jones Headquarters Info

You can find the corporate head office address and headquarters in Richmond VIC 3121. Most of the operations handled from this David Jones Australia corporate headquarter.

  • Address: David Jones headquarters is completely transparent when it comes to contact information and location of the David Jones. You can address any letters to this corporate headquarters office to:

Building 1/572 Swan St, Richmond VIC 3121, Australia

  • Phone Number: Call +61 3 8509 4000 to reach someone at David Jones headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Monday to Friday: 9:00 am – 6:00 pm and Saturday to Sunday: 10:00 a.m. – 4:00 p.m. We suspect the corporate office is also open during these times.
  • Email: As an alternative, you can email David Jones at online@davidjones.com.au that may help spread the word about your problem.
  • Website: You can use their website www.davidjones.com and contact any department for general help. there is no dedicated website for David Jones headquarters.

David Jones Headquarters Executive Team

Meet the team providing strong leadership to David Jones headquarters. Below are some executive team members name of David Jones corporate head office Australia.

  • Ian Moir : Chief Executive Officer
  • Ian Moir: Managing Director

David Jones corporate office addresses

Corporate addresses
David Jones (Australia)  Building 1/572 Swan St, Richmond VIC 3121, Australia

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