David Jones Corporate Office Headquarters

I bought a present for my daughter, a skirt, but I needed to get another size. I went back to the store who said that they did not do inter-store transfers anymore. They gave me a telephone number to call, 13 33 57. I immediately called whilst I was in the Sydney store. I was answered by a robot, who eventually allowed me to speak to a human. Transferred to Highpoint Melbourne. A woman answered, but immediately said to wait. I waited for over 15 minutes, and as I was still in the store I decided to go to Customer Service. The staff were very nice, but they said that all they could do was call and be put on hold themselves. I have now been on hold for over 90 minutes. I have heard various conversations between staff, staff and customers, I have heard mobile telephone numbers being given to staff, I have heard them move the handset a number of times, I have called out to staff hello, hello many times. This service is absolutely deplorable. I have been a regular customer for over 35 years with an AMEX Card, but I don't feel that their customer service is important to them anymore.

Having a day off and went Southland DJ shopping this morning, great place to shop and browse. However I experience changed today, as I saw a staff yelling at a younger staff. Such a aggression culture... sad to see bullying taking place.

I have been a loyal DJs customer for 50 years, and very disappointed in the shops new policy concerning returns and exchanges. The beauty of DJs was that one could exchange clothing, in particular, at a much later date. I thought I would be clever and start Xmas shopping today. I selected 3 mens shirts, but couldn’t buy them with this new policy. It’s so annoying

So disappointing , the customer service is terrible these days.I purchased some Bang and Olfusen ear buds they are not working,not out of warranty, I have written to bang and Oflusen but the old DJs would have done this for me.Clearly not the store they once were, the employees blaming management for the lack of decent service.I am sure Ban and Olufsen will replace and stand by their product. DJs , I wont be buying expensive things from them anymore.

Unlike many negative reviews for various businesses (you only see the bad ones as people are often too lazy to review good service) I had a wonderful DAvid Jones experience - I called their Bourke Street store from Greece seeking information on a suitcase sale. The help I was given by Lin Zhong and Dushan Jataweera was so good that I decided to wait until back in Australia and I collected my new Samsonite suitcase from Bourke Street at the promised over several emails between me and the store. VERY GOOD CUSTOMER SERVICE

Disappointing. Shopping in DJ’s in the Trenery section and saw a shirt I liked however it wasn’t in my size, but one of the other DJ stores had it in my size. The option offered was pay $10 and have it delivered to my home address or apply for a DJ’s credit card and it would be delivered FREE! I declined. Shop on line and it’s DELIVERED FREE. Shame on you! Is it any wonder retail is suffering, try making the customer a priority and not a cash cow.

Customer Service absolutely appalling all phone numbers get directed to a robot who can’t understand what you are saying. I’m still waiting after 5 calls to find out if the product I am after is in store. Not classy David Jones!!! Typical management cutting costs and staff for bigger profits 👎

Why does David Jones have a virtual assistant when you ring with an enquiry?

I said the store and department needed and waited with awful music only to be asked by a person for the same information....awful music again .....and then another person answered and asked me the SAME information! What a waste of time! Told the person I wouldn’t bother. Why can’t a REAL person answer the phone and then put you through? I do not mind waiting , but waiting to repeat the same information 3 times is ridiculous. Please also change your truly awful waiting music.

Dear management, I wish to report a complaint about a recent transaction with David Jones. I had happily taken the opportunity during a recent sale to purchase a few items online. As indicated on your website, the Anthropologie Petra Stemless wine glass were a set of 4 glasses as advertised. I decided to purchase 5 sets which would have amounted to 20 glasses. To my horror, I only received 5 glasses. I have been emailing countless times with your customer representatives without much luck of a resolution. I had continuously explained that I did not wish for a refund but would like DJ to complete my order but without any success so far. Please help me resolve this issue. As I've indicated, the fact that you have made a mistake in your advertising is irrelevant. Can someone please fix this issue unless you wish to resolve this with the fair trading.

Regards

Appalling service when applying for a store card