Chemist Warehouse Corporate Office Headquarters

Chemist warehouse offered free shipping on orders over a certain value, but each time I have been charged despite ordering over the minimum valus. Their operators lie and are not at all helpful in resolving this as well as the managers I have spoken to. This is deceptive marketing to take additional money from the customer per sale. It's FRAUD. Time for the ACCC.

Attention: Mr Sam Gance,



I and my Mother have had to provide some friendly customer feedback regarding experiences at your Coburg, Brunswick, Preston, CBD and South Yarra stores relating to less than desirable Customer Service from Pharmacists, Pharmacist Assistants and other employees. This has also extended to your online platform and inconsistencies in stock availability and supply chain matters; inclusive of click and collect.



Most recently my Mother went to your Coburg Market store to purchase Gaviscon. The in-store navigation and mapping is so poor that we had to personally direct her to the product.



Please tell me you have some instore finns in the garage contents of your Toorak home.



At 4 foot 8 inches, Mum had to backtrack to be able.to see the hidden aisle signage for Anti-acids. Short sighted, she nearly had to take a specky to be able to see the instore hidden aisle finns.



Once the aisle was located, locating the product by brand and subcategory proved another unnecessary customer experience.



The point Chemist Warehouse is that navigation and ease of shop have not been fulfilled in your instore or online experience. The experience had not improved despite the genuine feedback.



Self care and continuity of care made unnessarily complex.



Finally, I briefly returned to help Mum out during CoVid-19 and followed up an employment opportunity with Head Office to no avail. Chemist Warehouse don't employ diverse WoMen candidates with relevant domestic and international Pharmacy experience.

I have been a loyal customer for more than ten years and NOW you are going to charge me for shipping my prescriptions! I live in a remote part of Australia and even if you do send my prescriptions Express Post it will still take a week...So why am I being charged the same as someone living in the City who will get their medication the next day or with 48 hours?...Why are you penalising me financially just because I live in a remote part of Australia?....And how come you can afford to sponsor events like The Australian Open Tennis Tournament?....You really are scum-bags!

You scumbags! Now charging people shipping for their prescriptions!...Yet you can afford to support the Australian Open Tennis Tournament....!!!....Where is your loyalty to you customers!!!...You Total Scumbags!!!

purchased a pair of Gel Insoles, states clearly on package 30 day comfort guarantee or your money 100% refund I got them about 12 hours before took back and they refused to refund as they had been opened as I stated how do I know they do not fit will now file complaint with Fair Trading and Credit Card

Worse chemist chain in the world say on thing on the phone but it all lies do your self a favour and go else where.

Went to get antibiotics last night, was wearing a mask, was handed antibiotics in a sealed plastic box to take to to the counter a pay. After payment I asked to use sanitizer and was told we don’t provide that for customers anymore. The boxes are not wiped down and are handed to sick customers for reuse, very unprofessional and unhygienic. All others shops provide santizer, why not you

Please open a store in Runaway Bay QLD 4216.

Our closet stores are Helensvale & Southport .

Runaway Bay is a suburb with mainly elderly customers, it has many aged care facilities.

It has a shopping centre with Taget, Big W, Woolworths ,Coles, Aldi and many other retailers. but no Chemist Warehouse.

Recently my household went down with covid. I endeavoured to get anti viral tablets but poor communication hampered prompt delivery. It all went down to failure on chemist to answer their phone. When the second case arose we contacted doctor the immediately tried to inform chemist. Two people went to chemist to pick up but script was sent to wrong fax. When it was finally sorted ( I shared my medication) they insisted I pay delivery despite having 2 visits earlier and continual failure on their part to answer phone. So far no response to my criticism. Refund and lift your game as now it is important that clients can connect with their pharmacist.

I had an absolutely disgusting experience today, I was refused service by one of your pharmacist's as I had too many prescriptions. Never in my life as someone refused to fill my scripts. Absolutely disgraceful, you have lost me as a customer