Spotlight

A message to Mr Rob DeDominicis : Ceo and Managing Director

Do you even know or even care what is going on in your company regarding service. Judging by the reviews I guess not. No stars from me as no one is able to return my calls.

My wife just left spotlight after 35 years of service at the Traralgon store no thank you for your service no nothing managers there are perthedic. Regional manager no better .

Terrible service , unreliabe follow up, don't turn up on time for appointments, when making requests no notes are put on your file so requests not fulfilled. No consistency in information. Took the full amount of money and finally after 6 months expected curtains to be delivered, arranged the day off work and then received a message stating the tracks had been made too small so will have to be adjusted and they will let me know when they are ready ! So over dealing with Spotlight

My wife just retired after 35 years at the Traralgon store.no thank you for your service no nothing.says. A. lot for the manager and department managers.And nothing from Melbourne either.pack of pricks.

Traralgon store my wife just finished working there after 35 years no thank you no nothing you ungrateful pack of pricks.

If i could put a zero I would.

No service, no emails with what's going on with orders, no tracking numbers.

You can only order if delivered by courier, not available for pickup. You order it to be posted, and its not even dispatched. No notification, no delivery.

You can't run a business like this. It affects my business. Can't do orders without the product.

Hi

I paid to have made to measure curtains for my apartment. It took 6 weeks to make which I understood. When the installer arrived I was advised that only one curtain could be installed as the other was made too short and couldn't be installed. He advised it would only take 2 weeks for the new one to arrive. Well, this turned out to be grossly incorrect. I received a phone call from the made to measure group yesterday (26/8) to be told the other curtain won't be ready until mid to late September. I asked to speak to a manager as I believe I am entitled to a discount. I was told someone would call me yesterday. No one called. This morning I went to the Rockdale store where I ordered my curtains. I was told by the curtain member (john) that I should read the contract and even the PM would have to wait. Not great customer service - no apology or any attempt to recover my poor perception (and reality) of poor service. I am disappointed with the service I received and on this basis, I wouldn't be prepared to recommend any of my friends to use Spotlight. Ron at Rockdale. If anyone at Spotlight is interested in gaining more feedback they can contact me via my order at the Rockdale store. I tried to call the Melbourne call centre to speak to a manager but hung up after 20 minutes!

After being called maam even though they had my details "Sarah" from customer care AKA "customer scare" went off to get a supervisor kept me on hold for a further 5 minutes and hung up on me......

You want customer loyalty in COVID how about giving the customer support... you are a disgraceful business, you have always been known for poor customer service.....

ATTENTION ROB DE DOMINICIS

Order number 33499678 I wish to complain about the 5 metres of Fleece I purchased to make 2 pair of tracksuit pants. I am a larger tall person and require that amount to get the 2 pair out of the fabric.

For some reason you chose to send me 4 meters and refund me one without explanation. I now cannot make what I wanted to out of 4 metres so I now cannot make 2 pair. Your offer to me of "oh well you can just purchase more fabric" is a disgusting offer as I now need to purchase 1.5 metres unless I want a seam across my knee on one pair. A quick phone call prior to you sending me not enough fabric would have given me the option to cancel the order or wait for another delivery. I would now like to return the chunk of fabric that I cannot use due to your uneducated decision of your staff. Your supervisor drew my attention to your returns policy which doesn't mention you short supplying fabric to a customer and not accepting the unusable fabric back again.

Please see your returns policy below.



SPOTLIGHT RETURNS POLICY

Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.



Change of mind returns

Spotlight will accept change-of-mind returns for products (including pillows, bedding, costumes, wigs & paper patterns) provided that:

**NOT ME

Goods are returned or exchanged within 28 days from the purchase date (exclusions apply). After this period you may not be entitled to a refund or exchange. **STILL WITHIN TIME

You produce your original Spotlight register receipt, online tax invoice or other adequate proof of purchase at the time you return the item. **I HAVE IT

The goods are in the original packaging, including any accessories and instruction manuals.

The goods are in it's original **NO PACKAGING

The product is not one of which a change of mind return is not available (see below).



Spotlight reserves the right to assess the condition and age of returned goods prior to offering a repair, exchange or refund. This may result in a repair, exchange or refund being refused.

**STILL BRAND NEW NOT USED.



OPTIONS **Supply me at no charge another 1.5 metres of fabric.

**Accept the return of the chunk that I now cannot use.

Me being nice would be happy to pay the $12.60 that you refunded me for the extra 1.5 metres with no delivery charge.



Please respond ASAP

Lesley King

Turned up to your Frankston store today for my click and collect and had a staff member close a rolling door in my face when I was simply trying to ask what the process was. Instructions were hand written on walls, not even on the roller door. This kind of customer service is appalling.