Spotlight Corporate Office Headquarters

Being bullied by a home service representative on my own property?

Minus Ten Review

They will come across the wrong person one day and the police will be called.

Spotlight have done nothing to reassure me to use the service again. I ordered and paid for blinds which were due to be installed initially on the 5th and 9th May 2022. On both days I waited at home. The customer service phone rings out. I spoke to a second female last week who advised me that my blinds would be installed today the 9th. May and I confirmed I would be at home. Thats twice now. I refuse to contact Spotlight as it is of no use. Im thinking of contacting consumer affairs and or a current affair. Spotlight you need a new CEO.

NO ratings a VIP ordered online picked up from Belrose store to find my order was a used damaged item not the new one I ordered-WHAT KIND OF SHOPPING IS THIS SECOND HAND WHEN I PAID FOR NEW!!

I called store which was as usual not helpful

Terrible customer service, no customer service, Have received my drapes which were way tooooo long, was told I would receive new ones in 4 weeks, it has been 2 months, i cant get a hold of anyone, you were quick to take my money and now you dont give a crap, my advice DO NOT PURCHASE FROM SPOTLIGHT

Curtain made to small for my window, installed on 19 July, installer advised that I would receive a call to inform what was going to happen next. No call, have followed up twice. Taken my money tho! Don't ask for the order number when you ring, how can you help people if you don't know what the issue is! The fact that you are rated as a 1 indicates how poor your customer services is!

Absolutely waste of time with rude overseas u professional operators. Last time I ordered my special curtains from Lincraft as I would rather pay $200 more to actually get someone that can help within Australia. Terrible terrible customer service. Ir Zoe and Josh

Disgraceful- trying to order in line now and once again driven to go somewhere else because it doesn’t work and I cannot get anyone to help.

3 weeks attempting to buy over $216.00 worth of flannelette fabric online. 4 calls to head office and online support advise me to walk to my branch to get them to order at counter. When I did this they advised me they carnt do this due to privacy. I have lodged a manual written complaint and had no response.

VERY disappointing made to measure blinds service! Had to wait four weeks for measure (accepted this as know things are difficult and slow). Told it would be 6 week delivery. At six weeks, I contacted south Melbourne who said that was incorrect info and it would be 12-14 weeks delivery. Asked for help with a solution. Tried to ring and email. Received little response and no solution. Finally, after 3 weeks, was offered temporary blinds. Was given a window of time then told blinds couldn’t be installed and I would have to wait another ten days to pick up temp paper blinds from south melbourne and self-instal . Requests for calls are ignored, multiple emails go unanswered, call the 1300 number to be kept on hold forever and give up. Still, no sign of the temporary or permanent blinds! Completely astounded at the lack of care and service.

NO STARS EITHER FROM ME, BUT HAVE BEEN FORCED TO GIVE YOU ONE STAR!

I HAVE BEEN SHOPPING AT THE TRINITY GARDENS STORE FOR MANY YEARS. TODAY I TRAVELLED THERE TO PURCHASE SOME FABRIC.

THERE APPEARED TO BE NO STAFF AROUND TO ASSIST ME. I WAS EVEN ASKED BY ANOTHER PERSON WHERE A CERTAIN ITEM COULD BE LOCATED.

I WAS SO FRUSTRATED AND ANNOYED THAT I WAS HALF TEMPTED TO CUT THE FABRIC OFF THE ROLL MYSELF AND TAKE IT TO THE MAIN COUNTER. EACH TIME THE SERVICE IS GETTING POORER AND POORER AND YOU CANNOT BE EXPECTED TO BUY EVERYTHING ON-LINE BECAUSE YOU NEED TO BE ABLE TO FEEL THE FABRIC, PLACE IT AGAINST YOUR BODY AND SEE WHAT IT LOOKS LIKE.

THESE SENTIMENTS WERE ALSO EXPRESSED BY ANOTHER CLIENT IN THE STORE.

YOU NEED TO GET YOUR ACT TOGETHER AND EMPLOY MORE STAFF!!!!!

OTHEFRWISE YOUR CUSTOMERS WILL BE WALKING OUT THE DOOR.

I was in the North Lakes QLD store today and witnessed a Regional Manager (woman) being openly and loudly berated about her performance by an (obviously senior manager, male). This display was disgusting and demeaning and totally unnecessarily done in front of customers and other staff. He said to her "why would you spend so much time in Everton Park store when others are clearly bleeding money". Wow, what a display this man put on for all in the store. Have some professionalism and respect for your workforce, Spotlight Management. How does this behaviour have a place in our world today? I dont want to shop in a place where people speak like this to each other. I have read many really negative comments on this company and it really does seem that no one gives a damn. Every time I visit it looks like it has been robbed and ransacked overnight. What a pigsty, except for today, oddly. Same with Everyon Park and what used to be Chermside/Kedron. These stores have looked like this for at least 19 years to my knowledge. I guess eventually this company will fold and the economy/covid/ supply chain issues/govt/ staff will get the blame, not poor management, lack of oversight and direction and lack of good people skills. This management group clearly dont have a clue of how to fix this toxicity, or they would.

Voting with my feet and wallet.

P.s. I would have given no stars if I could, but it doesn't matter as so one in a position to effect change will read this.