NAB

Corporate head office, Headquarters
NAB Australia corporate office headquarters

Web : https://www.nab.com.au/

Phone Number : 132265

Address :NAB, 800 Bourke Street, Docklands, Melbourne, Victoria 3008, Australia

Email : info@nab.com.au

Twitter ID : @NAB

NAB Australia
Average rating:  
 13 reviews
 by Charles Green

Absolutely inhuman - my husband the named above is in last stages of Alzheimer’s- before and during his disease he ran up his credit card with NAB - I, his wife have endeavoured to pay this off - at the start of co-vid I wrote to the bank and said I would do my best to get to the bank as often as I could to carry on paying - this I have done - but now have been sent a letter demanding $5 or else!!!!!

I only owe $300 and odd dollars from thousands... just rang they apparently can’t / won’t speak to me cos of privacy to my husband-!!! Who do they think has been paying them all this time ..., they are inhuman, disgusting set of people - no personal empathy at all - Susan Green

That’s a laugh to prove I’m human - right!!!

 by A M Robinson

NAB appears to have a serious customer service problem where it is now not possible to directly contact a customer's assigned 'personal banker' at a designated direct telephone number of the customer's own branch to even , for example, to undertake a simple task such as requesting a meeting to discuss bank business. On attempting to do this, the assigned number is not answered (because the 'banker is attending to other customers'); instead the call is redirected into NAB's telephone routing system requiring customer identification etc etc with eventual connection to a 'head office' banker, who will attempt to call the same number and surprise, surprise, the HO banker is confronted with the same problem, and can only promise to contact the branch 'by other means' to resolve the problem and arrange for the branch to contact the customer. Why a message bank or another sophisticated telecommunications solution (with a guaranteed call back within a reasonable amount of time) is not installed in all branches just beggars disbelief! This level of poor customer service, underpinned by obvious line management incompetence, has become appalling, and the experience today has almost tempted a decision to move the family and business accounts to a new service provider.



The pity of this is that we can be sure that this problem is being encountered by thousands of customers around Australia every day of the week, most of whom don't bother to report it , and in the process, without even knowing it, NAB must surely be losing once loyal customers!

 by J Browne

My family's relationship with NAB (formerly NBA) has been about 70-85 years long with my late father holding positions such as rep opening the Hong Kong office in the 70s, the head of the joint venture with AJIF in Hong Kong, the head of the bank in UK and Europe in the 80s and then General Manager international banking before retiring. My late Grandfather and late mother also worked for the bank - and I even worked for the bank in the 80s. Up to 8 years ago - the service I received from NAB private banking was excellent. Then things changed and I no longer had one private banker helping with my investments and the contact was moved to Melbourne. There was no personal service but at least they didn't make mistakes with my term deposits. Several years later and things changed again where it was a team of contacts and at least they responded to my email instructions and reached out with TD interest rates. This past year - there have been multiple mistakes with term deposits not being actioned as per my requests by email. I am extremely disappointed with the service I have had in particular in the last year and so tired of chasing mistakes. I have recently discovered another error and very tired of this. I am thinking it might be best to look for another bank. Is it too much to ask that you actually do your job efficiently and correctly - with customer service in mind.

 by Adam

After trying to transfer 250k into another account, going into the branch first thing in the morning and getting told it will be in the other account in 1-2 hours and It’s 6pm and it’s still not F$&king in the account! And still getting told by everyone on the phone” oh it should be in there!?!” BUT ITS NOT!

 by Lynda

I am so disappointed with nab, terrible service, everything takes forever and there’s no way to get past the firewall of staff to talk to anyone who can actually help. Definitely closing my nab accounts

 by Danny

Most disappointingly, NAB still invests heavily in new gas projects, fracking and other fossil fuels. Fossil fuel is the main cause of the climate disruption that has caused floods, heatwaves, unprecedented bushfires and drought, loss of viable agricultural land and the barrier reef dying. Every dollar invested in fossil fuel is destructive. NAB should invest in more jobs-intensive solar, wind, batteries and pumped hydro, not trashing the future.

 by MP

Appalling service. Zero customer focus. Avoid at all costs. Deserves no rating but unless one star selected couldn't submit this review.

 by Philip Rodger

I would like to be able to rate the service given to me by the NAB but as the service has been non-existent that would be futile. Over an hour and a half being sent from one hold queue to another which never answers. Just appalling. I gave this a one star rating only because the computer would not progress the feedback with zero stars.

 by Kate Gibbons

Abysmal customer service, no wish to help on any level. Poorly trained rude staff members with no listening abilities. Moving all 5 of our family accounts to another bank.

 by Dr.A.Sutton

Since the loss of business bankers, we now have to deal with "those" who have little or no idea of our needs and certainly have no idea of how to deal with customers....ready to move our 8 accounts....3 "justified"complaints so far this year - incompetence - never ending. Its not about profits its about customer service and satisfaction that equals profit !! when will you learn

the old ways were best - I am not a computer, I am human

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NAB Australia
Average rating:  
 13 reviews
 by Charles Green

Absolutely inhuman - my husband the named above is in last stages of Alzheimer’s- before and during his disease he ran up his credit card with NAB - I, his wife have endeavoured to pay this off - at the start of co-vid I wrote to the bank and said I would do my best to get to the bank as often as I could to carry on paying - this I have done - but now have been sent a letter demanding $5 or else!!!!!

I only owe $300 and odd dollars from thousands... just rang they apparently can’t / won’t speak to me cos of privacy to my husband-!!! Who do they think has been paying them all this time ..., they are inhuman, disgusting set of people - no personal empathy at all - Susan Green

That’s a laugh to prove I’m human - right!!!

 by A M Robinson

NAB appears to have a serious customer service problem where it is now not possible to directly contact a customer's assigned 'personal banker' at a designated direct telephone number of the customer's own branch to even , for example, to undertake a simple task such as requesting a meeting to discuss bank business. On attempting to do this, the assigned number is not answered (because the 'banker is attending to other customers'); instead the call is redirected into NAB's telephone routing system requiring customer identification etc etc with eventual connection to a 'head office' banker, who will attempt to call the same number and surprise, surprise, the HO banker is confronted with the same problem, and can only promise to contact the branch 'by other means' to resolve the problem and arrange for the branch to contact the customer. Why a message bank or another sophisticated telecommunications solution (with a guaranteed call back within a reasonable amount of time) is not installed in all branches just beggars disbelief! This level of poor customer service, underpinned by obvious line management incompetence, has become appalling, and the experience today has almost tempted a decision to move the family and business accounts to a new service provider.



The pity of this is that we can be sure that this problem is being encountered by thousands of customers around Australia every day of the week, most of whom don't bother to report it , and in the process, without even knowing it, NAB must surely be losing once loyal customers!

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NAB Headquarters Info

You can find the corporate head office address and headquarters in Docklands VIC 3008. Most of the operations handled from this NAB Australia corporate headquarter.

  • Address: NAB headquarters is completely transparent when it comes to contact information and location of the NAB. You can address any letters to this corporate headquarters office to:

NAB,800 Bourke Street, Docklands, Melbourne, Victoria 3008, Australia.

  • Phone Number: Call +61 132265 to reach someone at NAB headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Monday to Friday: 9:30 am – 4:00 pm and Saturday to Sunday: Closed. We suspect the corporate head office is also open during these times.
  • Email: As an alternative, you can email NAB at info@nab.com.au that may help spread the word about your problem. You can also contact someone close to the corporate office by emailing the Media Help department.
  • Website: You can use their website www.nab.com.au and contact any department for general help. there is no dedicated website for NAB headquarters.

NAB Headquarters Executive Team

Meet the team providing strong leadership to NAB headquarters. Below are some executive team members name of NAB corporate head office Australia.

  • PHILIP W CHRONICAN : Group Chief Executive Officer
  • MIKE BAIRD : Chief Customer Officer – Consumer Banking
  • SHARON COOK : Chief Legal and Commercial Counsel
  • DAVID GALL : Chief Customer Officer, Corporate & Institutional Banking
  • ANTHONY HEALY : Chief Customer Officer – Business and Private Banking
  • GARY LENNON : Chief Financial Officer
  • ANGELA MENTIS : Managing Director and CEO of BNZ
  • JULIE RYNSKI : Chief People Officer (Acting)
  • PATRICK WRIGHT : Chief Technology and Operations Officer
  • RACHEL SLADE : Chief Customer Experience Officer
  • SHAUN DOOLEY : Group Chief Risk Officer

NAB corporate office addresses

Corporate addresses
NAB (Australia)  NAB,800 Bourke Street, Docklands, Melbourne, Victoria 3008, Australia

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