NRMA

Corporate head office, Headquarters
NRMA Australia corporate office headquarters

Web : https://www.nrma.com.au

Phone Number : 132132

Address :Darling Park Tower 2, 201 Sussex St, Sydney NSW 2000, Australia

Email : pr@nrma.com.au

Twitter ID : @nrmainsurance

NRMA Australia
Average rating:  
 14 reviews
 by Danny Parascos

A Very Big Standing Ovation to one of your People -

Joshua Crowe for his Exceptional Customer Service over the phone & on line today with regards to our Motor Vehicle Policies.

Joshua was extremely helpful and transparent with his explanations and solutions...

After our many years of Loyalty to the NRMA, Joshua is an Absolute Example of True Professionalism in your Organisation...

Thanking you again

 by Holger Lubotzki

I have trip planned to Victoria in April and I tried to book accommodation using the internet portal, without success. In the end I ended up booking alternative accommodation. I then tried to let NRMA know that their inability to maintain a functional booking portal was costing them business. In true Catch-22 style I was unable to submit my feedback because I did not have a booking number.

 by Maxine Follett

The customer service sucks nobody can answer direct questions have been on the phone all afternoon snd cannot get an answer will never recommend them for anything if there was a minus button for review I would put that in

 by Kirsti

Disgusted customer- never been so disappointed in my life. A month without a car and still chasing up $2300 payout. Been getting the run around for weeks- this is how they treat a customer of over 30 years. A total joke never use them again.

 by Suzanne Markham

I have today tried to contact NRMA Insurance, without success, in order to make a complaint about a serious Policy error, which has apparently been in place for the past 22 years. The error in question only came to my notice Friday of last week via my local NRMA Branch. Explanations provided by Branch staff have been completely unsatisfactory/unacceptable and absolutely absurd. Had I needed to make a 'total loss' claim during the past 22 years, I suspect my claim would have been denied, hence my level of anger is immense. I do possess NRMA documentation from 22 years ago, which totally validates my reason for complaint.

 by Faye Jenkins

Having great trouble paying road side Insurance. Need more endurance!

Pay wouldn't let me pay. Wouldn't move. So phoned correct number twice n Heart health answered. Maybe not NRMA FAULT. Found another number

but too long a wait. Decided to write a cheque n that took a long time to find an address. So a snail mail will have to do.

 by Colin

I’m sorry I wouldn’t give them any stars

But they make you give them one !!

I’ve had a storm claims going for over

5 mths , still no closer to a decision.

I paid Cash for work done at my home and I didn’t have photos !! Declined

Took them 1 month. to send assessor !

Look elsewhere

 by Evette McKechnie

Was given a settlement figure in morning and they retracted it the same afternoon. The consultant Gerrard I spoke to that afternoon actually laughed at me when I was so upset then told me he was going to cut me off and actually did. My phone was on speaker and the witnesses could not believe what they heard. It was escalated but they refused to reinstate amount offered. Said oh sorry for “Gerrard” rudeness and listened to tape and took ownership We have been with them for 40 years have had up to 13 policies at times 8 atm plus we get our green slips to be treated like dogs. They decline majority of claims now or give up part of quotation figure and plain rude. Loyalty counts for ZERO and thank you they say for your loyalty shame it isn’t certainly reciprocal. Never ever been spoken to so rudely and to be laughed at too after paying thousands sometimes per month. Disgrace def looking for another insurance company. How sad 40 years counts for ZERO you have to put a rating putting a one but should be zero. Disgusted

 by Katie

I have spent all day trying to speak to a real human person to get some advice. I have had no success Have just got off the phone for hanging on for 20 minutes in the hope of getting through to someone. No answer. I went onto chat and was getting automatic replies. It was dreadful. We have lots of policies with the NRMA and have been with them for years and we need help and can contact no-one. May be we need to go elsewhere where we get treated with respect.

 by Norman

I have now had the displeasure of been lied to by NRMA road service when my car broke down about two months ago, I was advised that the tow truck would arrive within one hour. More than three hours later it arrives. Yesterday the same thing happened when I was a passenger in my friends car, was quoted one hour, three and half hours later the tow truck arrived. I asked the tow truck driver, how long ago did NRMA book you, he said 25 Minutes. I said we have called many times, from three and half hours ago, he said, NRMA do what they want

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NRMA Australia
Average rating:  
 14 reviews
 by Danny Parascos

A Very Big Standing Ovation to one of your People -

Joshua Crowe for his Exceptional Customer Service over the phone & on line today with regards to our Motor Vehicle Policies.

Joshua was extremely helpful and transparent with his explanations and solutions...

After our many years of Loyalty to the NRMA, Joshua is an Absolute Example of True Professionalism in your Organisation...

Thanking you again

 by Holger Lubotzki

I have trip planned to Victoria in April and I tried to book accommodation using the internet portal, without success. In the end I ended up booking alternative accommodation. I then tried to let NRMA know that their inability to maintain a functional booking portal was costing them business. In true Catch-22 style I was unable to submit my feedback because I did not have a booking number.

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NRMA Headquarters Info

You can find the corporate head office address and headquarters in Sydney NSW 2000. Most of the operations handled from this NRMA Australia corporate headquarter.

  • Address: NRMA headquarters is completely transparent when it comes to contact information and location of the NRMA. You can address any letters to this corporate headquarters office to:

Darling Park Tower 2, 201 Sussex St, Sydney NSW 2000, Australia

  • Phone Number: Call 132 132 to reach someone at NRMA headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Monday to Sunday: 7:00 am – 10:00 pm. We suspect the corporate head office is also open during these times.
  • Email: As an alternative, you can email NRMA at pr@nrma.com.au that may help spread the word about your problem. You can also contact someone close to the corporate head office by emailing the Media Help department.
  • Website: You can use their website www.nrma.com.au and contact any department for general help. there is no dedicated website for NRMA headquarters.

NRMA Headquarters Executive Team

Meet the team providing strong leadership to NRMA headquarters. Below are some executive team members name of NRMA corporate office Australia.

  • Rohan Lund : Group Chief Executive Officer
  • Paul Davies : CEO NRMA Holiday Parks
  • Michael Gabriel : Group Chief Financial Officer
  • Emma Harrington : Chief Customer Officer
  • Cormac Hodgkinson : Chief Technology Officer
  • Nell Payne : Executive General Manager Motoring
  • Tanja Van Heerden : Executive General Manager People and Culture
  • Graham Ward : CEO Thrifty Car Rentals
  • Rachel Wiseman : Chief Investment Officer

NRMA corporate office addresses

Corporate addresses
NRMA (Australia)  Darling Park Tower 2, 201 Sussex St, Sydney NSW 2000, Australia

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