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"First complaint ;
When I called the 1800 number and pressed 5 now, then pressed 1 now, which is the option to specifically make a complaint, I spent 10 minutes on hold listening to recorded messages about how important my call is, and your virtue signalling about your commitment to diversity before I lost my patience and hung up.
Second complaint ;
The staff at your Bateau Bay store have literally no idea of the concept of customer service.
Every time I've been in that store, there are "This register closed, please use another register" signs on every regular counter, while there are 2, 3, or 4 staff standing behind them, always chatting with each other and occasionally casually folding clothes or bundling coat hangers. There is another staff member at the end of the cattle queue directing a long line of customers to the self serve registers which are almost all either card only or out of order.
This seems like a terrible prioritisation at any time, but especially during busy periods like Thursday nights, where you can be expected to wait 10 minutes for the privilege of serving yourself, only to be harassed by the only conscientious member of staff in your employ to produce a receipt on your way out.
It wasn't my idea to put your registers in the middle of the store so that customers must then walk through half the store and merchandise to the exit.
Which brings me to my third complaint;
At 11am today I unfortunately went into this store again to purchase something unavailable elsewhere in the Bateau Bay shopping centre.
I bought one item and held it in my hand with the receipt clearly visible on top of it as I exited.
A woman (I believe, although these days who knows?), whose name is Joe, accosted me as I left demanding to see my receipt. In doing so she stood right up against me in contravention of your own alleged Covid 19 social distancing policy without so much as a mask on.
She had just watched me leave the checkout and could clearly see the receipt I was holding against the item I purchased.
When she told me to produce the receipt, I asked why it was necessary to be almost touching me given I clearly saw her watch me purchase the item.
She insisted I had to show her the receipt as half a dozen other people walked out unmolested and I told her that actually, I don't believe I had to prove my property was mine, especially given she'd just watched me purchase it.
She then looked down at the receipt in my hand again and said "Well I can see it anyway" and dismissed me as if to assert she'd had the final say with "Off you go. I don't need this".
I told her the implication that I was a shoplifter offended me given I'd done nothing to warrant it and, indeed, I had just walked directly to the item, carried it directly to the checkout where she watched me pay for it and collect the receipt which I then held clearly against the item as I headed directly towards her at the exit only to have her decide she would approach to within about 20cm of me despite all the social distancing signage all over the place, without a mask on, and ostensibly for the purpose of proving that which she clearly already knew!
She laughed at me in an intentionally condescending manner as she turned away shaking her head.
I can tell you unequivocally I will in future drive 20-30 minutes to Erina or Tuggerah to shop at Big W before I ever go into your store again. The staff are disinterested at best, outright rude more often than not, and worst of all in breach of your own policy, not to mention Government Health Guidelines during a pandemic.
I can also tell you that if I get Covid 19 I will hold both Kmart, and her personally, responsible.
What an absolute disgrace. No wonder the online reviews are so poor."
I'd give zero stars if it were possible.
I would like to say a massive thank you to the KMART team in Keysborough Victoria, for all their help in making my grandaughter's 3rd birthday an amazing one. Due to the current lockdown situation, it has been difficult to do your normal birthday shopping. KMART Keysborough is so caring and are so amazing in ensuring that everything I need for her 3rd birthday was ready in time and their customer service on the phone was amazing I would give them 10 stars if I could. from my family to you all THANK YOU she had an amazing 3rd birthday on the 25 August 2020.
Kmart Headquarters Info
You can find the corporate head office address and headquarters in Mulgrave VIC 3170. Most of the operations handled from this Kmart Australia corporate headquarter.
- Address: Kmart headquarters is completely transparent when it comes to contact information and location of the Kmart. You can address any letters to this corporate headquarters office to:
Kmart, 690 Springvale Rd, Mulgrave VIC 3170, Australia
- Phone Number: Call +61 1800 124 125 to reach someone at Kmart headquarters. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Monday to Friday: 7:00 am – 7:00 pm and Saturday – Sunday: Closed. We suspect the corporate office is also open during these times.
- Email: As an alternative, you can email Kmart at email@example.com that may help spread the word about your problem.
- Website: You can use their website www.kmart.com.au and contact any department for general help. there is no dedicated website for Kmart headquarters.
Kmart Headquarters Executive Team
Meet the team providing strong leadership to Kmart headquarters. Below are some executive team members name of Kmart corporate head office Australia.
- Anthony Gianotti : Chief Financial Officer
- Maya vanden Driesen : Group General Counsel
- Michael Schneider : Managing Director
- Ian Bailey : Managing Director, Kmart Group
- Sarah Hunter : Managing Director
- Aleksandra Spaseska : Executive General Manager
- Jenny Bryant : Chief Human Resources Officer
- Naomi Flutter : Executive General Manager, Corporate Affairs
- Ed Bostock : Managing Director, Business Development
Kmart corporate office addresses
|Kmart (Australia)||Kmart, 690 Springvale Rd, Mulgrave VIC 3170, Australia|
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