Kmart Corporate Office Headquarters

Customer service non existent.

I wish you could leave a negative star rating as service is so poor.

Phone is never answered by any of the departments in store as my 92yo aunt has tried for past 3 days (Friday, Monday and Tuesday).



Called the corporate complaint number in Melbourne and waited for 22 minutes.

Still never got to speak to a real person.



I see by the reviews below I am not alone in my opinion.



If you go into a store no one knows anything about or even cares about their products.



However their virtue signaling is top notch, if anyone cares about that.

Good afternoon kmart,



I have to start by saying I used to love kmart and would shop there regularly, sadly that was about 4-5 years ago when the registers where still at the front of the stores and not in the middle of the stores and back when the stores were always full, neat and tidy and friendly customer service from the members working there.



I now rarely shop at kmart unless I really really need something that has stock available.



I have recently on two occasions gone to two of your stores in the ACT Canberra, and upon entering the stores I was disappointed in how untidy they have become.



I remember back when I worked in kmart we had a dedicated section we would look after and kept neat and tidy and always had time to fold the clothes as nice as possible or the next day.



Latley I've seen the men's and ladies wear have been a mess, there are piles and piles of clothes just thrown on top of each other and at times you have to dig through them just to find the item you are after or find the correct sizes, I never see or rarely see staff trying neaten the clothes.I can understand there are a lot of customers out there that are lazy and just make a mess of things but I always recall we found time to go over it and keep it clean.



The make up isle has been the most disappointing thing I've seen in kmart, most of the shelves are empty each time I've gone in or there is makeup scattered everywhere and open packs of make-up products and make up that has been broken or smeared all over the place.



Recently when I went in I found a kmart staff members scanner laying around that could have potentially been used by anyone to make mark downs on items.



I've also seen many isles being blocked by broken shelving or products that have fallen on the floor blocking the isle or cages of returns left in isles again blocking the way for many people.



I also encountered poor quality of customer service, I watched a heavily pregnant lady ask for assistance at the check outs unsure of how the new system works with after pay, I stood there and watched as the young service attended just shrugged and told the lady to just use cash or card to pay and then walk off the chat and giggle with another worker.



I instead assisted the lady how set up and pay with after pay on register and she was thankful for me taking time to assist her when in need.



I have recently taken some photos of how the Gungahlin store had looked when I went in on Saturday and attached them for the team to see.



I hope to see in the future that the stores can come up with a way to better the service for their stores and for there staff and customers.

K M A R T

R O S E L A N D S:



G E T



Y O U R



F******



S H I T



T O G E T H E R.



THE PHONE SHOULD NOT BE LEFT RINGING IN THE STORE FOR 25 MINUTES BUT THAT'S EXACTLY WHAT JUST HAPPENED I PATIENTLY WAITED AND WAITED AND MOTHERFUKING WAITED HOW DOES SOMEBODY IGNORE A PHONE RINGING LITERALLY FOR CLOSE TO HALF AN HOUR. THAT IS A FUCKEN' JOKE.



GET YOUR S*** TOGETHER AND DO YOUR F****** JOB AND ANSWER THE F****** PHONE-AND THIS ISN'T JUST ONE SECTION THIS IS ACROSS THE ENTIRE STORE I CALLED DIFFERENT AREAS I TRIED LAYBUY I TRIED MEN'S AND WOMEN'S CLOTHES I TRIED THE SERVICEDESK I TRIED ENTERTAINMENT WHY THE FUK IS NOBODY PICKING UP IT'S WITHIN BUSINESS HOURS IT'S CURRENTLY 9:54 A.M. IN SYDNEY ON A MONDAY-SO EXPLAIN TO ME WHY THE ENTIRETY OF THE STORES PHONES ARE BEING IGNORED WHY ARE YOUR STUFF FAILING IT TO ANSWER PHONE CALLS THIS ISN'T JUST A ONE-OFF THIS IS ACROSS THE ENTIRE STORE THEY CAN'T ALL BE BUSY THAT'S RIDICULOUS.



G E T



Y O U R



F U C K I N G



S H I T



T O G E T H E R



K M A R T



R O S E L A N D S.😡😡😡😡😡

Unable to get hold of anyone at the Joondalup WA store. They do not answer the phone ever.

I have rung the Bourke Street Kmart 4 times no one seems to pick up. I rang Head office it directed me to store location. It gave me an option Northcote Kmart which doesn't exist. It closed 2 years ago.

9/1/21 11am 35 deep in the service isle. 1 Girl sending clowns to self serve checkouts stating cash or card.

Tried to use cash-rejected. Staff member(hiding behind registers) then states this machine is not accepting cash. Umm...what?

I'm working for you shit bags at Kmart packing your shit and scanning it.

Your a pack o shit bags sacking staff and expecting customers to work for you.

Fuck you.

Copied and pasted from my email to customer.satisfaction@kmart.com.au



"First complaint ;

When I called the 1800 number and pressed 5 now, then pressed 1 now, which is the option to specifically make a complaint, I spent 10 minutes on hold listening to recorded messages about how important my call is, and your virtue signalling about your commitment to diversity before I lost my patience and hung up.



Second complaint ;

The staff at your Bateau Bay store have literally no idea of the concept of customer service.

Every time I've been in that store, there are "This register closed, please use another register" signs on every regular counter, while there are 2, 3, or 4 staff standing behind them, always chatting with each other and occasionally casually folding clothes or bundling coat hangers. There is another staff member at the end of the cattle queue directing a long line of customers to the self serve registers which are almost all either card only or out of order.

This seems like a terrible prioritisation at any time, but especially during busy periods like Thursday nights, where you can be expected to wait 10 minutes for the privilege of serving yourself, only to be harassed by the only conscientious member of staff in your employ to produce a receipt on your way out.

It wasn't my idea to put your registers in the middle of the store so that customers must then walk through half the store and merchandise to the exit.



Which brings me to my third complaint;

At 11am today I unfortunately went into this store again to purchase something unavailable elsewhere in the Bateau Bay shopping centre.

I bought one item and held it in my hand with the receipt clearly visible on top of it as I exited.

A woman (I believe, although these days who knows?), whose name is Joe, accosted me as I left demanding to see my receipt. In doing so she stood right up against me in contravention of your own alleged Covid 19 social distancing policy without so much as a mask on.

She had just watched me leave the checkout and could clearly see the receipt I was holding against the item I purchased.

When she told me to produce the receipt, I asked why it was necessary to be almost touching me given I clearly saw her watch me purchase the item.

She insisted I had to show her the receipt as half a dozen other people walked out unmolested and I told her that actually, I don't believe I had to prove my property was mine, especially given she'd just watched me purchase it.

She then looked down at the receipt in my hand again and said "Well I can see it anyway" and dismissed me as if to assert she'd had the final say with "Off you go. I don't need this".

I told her the implication that I was a shoplifter offended me given I'd done nothing to warrant it and, indeed, I had just walked directly to the item, carried it directly to the checkout where she watched me pay for it and collect the receipt which I then held clearly against the item as I headed directly towards her at the exit only to have her decide she would approach to within about 20cm of me despite all the social distancing signage all over the place, without a mask on, and ostensibly for the purpose of proving that which she clearly already knew!

She laughed at me in an intentionally condescending manner as she turned away shaking her head.



I can tell you unequivocally I will in future drive 20-30 minutes to Erina or Tuggerah to shop at Big W before I ever go into your store again. The staff are disinterested at best, outright rude more often than not, and worst of all in breach of your own policy, not to mention Government Health Guidelines during a pandemic.



I can also tell you that if I get Covid 19 I will hold both Kmart, and her personally, responsible.



What an absolute disgrace. No wonder the online reviews are so poor."



I'd give zero stars if it were possible.

I would like to say a massive thank you to the KMART team in Keysborough Victoria, for all their help in making my grandaughter's 3rd birthday an amazing one. Due to the current lockdown situation, it has been difficult to do your normal birthday shopping. KMART Keysborough is so caring and are so amazing in ensuring that everything I need for her 3rd birthday was ready in time and their customer service on the phone was amazing I would give them 10 stars if I could. from my family to you all THANK YOU she had an amazing 3rd birthday on the 25 August 2020.

Kmart online doesn't even deserves 1 star rating. Wish i can give -100 rating.

I placed online order on sunday 30/08/2020 at 3:35 pm. Order status didnt change until tuesday. Kept showing processing. Everytime i went online in my account and asked for tax invoice, it says email sent with no email received ever. No money taken from account. I called tuesday and the lady said something went wrong with the payment and your order was never processed so put the order again. I have seen so many bad reviews about your worst online service and told the women “no thank you“ I dont want to order. Today after 4 days, money has been taken from my account, account status still showing processing and I still cannot get invoice. Can you please explain what the hell is going on? If the order didnt go through then why have you taken the money and if the order has gone through then why it is still showing processing? Order no 56848460. Your website says we should receive an email in 5 mins, within 24 hrs its ready for delivery and in 7 days its delivered. I didnt even receive an email yet and its been 4 days!!!



Will i get the order this year???????????

My order i just got only had 2 things in it and it was sopose to have like 15 things and it was missing like 12 things this is not exeptible my kids have had 2 wate 2 weeks